Karen Coon

Livonia, NY *****

linkedin.com/in/karen-coon-342a2392

585-***-**** –( 2/12/24) -ad3lql@r.postjobfree.com

PROFILE:

Progressive leadership experience in the Fulfillment/Sales division. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Areas of expertise include:

-Leadership experience: successful record of coaching and mentoring colleagues to improved results.

-3 years of Sales experience

-Some Fraud Experience

-Underwriter, Processor, and Home Equities.)

-Drive exceptional customer experiences by validating through customer satisfaction surveys.

-Loan Processing and underwriting skills

-Training new employees

-Utilize Mortgage Bot software

-Episys experience

-I have been a supervisor in 3 different roles over 26 years

-I have collections experience and Invoicing.

PROFESSIONAL EXPERIENCE:

MCU Federal Credit Union, New York, NY (2021-2023) as an Underwriter

Identifies, analyzes, and evaluates loan risks and compensating factors

Approves, conditions, and denies loan applications

Determines eligibility and problem solved to provide customers with alternative solutions

Ensures that loans are approved within the terms of the bank’s standards and procedures, regulatory underwriting guideline

Mortgage Supervisor, The Summit FCU, Greece, NY (2019-2021)

Manage team of processors, Closer, and Servicer

Work with FNMA loans related to extensions, etc.

Familiar with Episys/Synergy

Work with attorneys and utilize excel sheet to monitor processors.

Loan Administrative Manager, Wells Fargo Home Mortgage, Pittsford, NY (2003-2016)

Managed FTE up to 25 underwriters, processors, closers, and Business Support Group (at various times) in areas of quality, production, and customer service to assure meeting required metrics.

Collaborated with sales partners to meet joint metrics such as Service Level Agreements (SLA), customer service, production, quality and forecasting resulting in increase of metrics from 7% to 18% in 6 months.

Traveled extensively to sales and operations sites to train and work on best practices within the division which led to successful working relationships with sales teams.

Managed Remotely.

Reviewed compliance risk which ensured company was compliant with federal, state and regulatory requirements.

Managed construction team which included co-ops, condos, and residential new builds (conv, FHA, etc.). Was considered a SME (Subject matter expert) for the site.

Chosen to Manage Rochester Fulfillment team of 45 underwriters for a period of 6 months. Including Retail, Non-Conforming, and Private Mortgage Banker Loans. Also carried out day-to-day loan administrative managerial duties. (Continued with PMB, Non-Conforming for 2 more years)

Remediation Team, Wells Fargo Home Mortgage, Remote (2017 – 2018)

Audited Home Equity and Harp loans for Benefit to Borrower.

Reviewed Funded loans to determine if ROR on Non-Borrowing loans were in compliance.

Reviewed declined/cancelled loans to determine if the FPA was used and loans were dispositioned correctly.

Validated closing statements from multiple Title Co. to confirm disbursement dates were completed accurately.

Reviewed internal TS statements to confirm balances were accurate and in line with actual bank statements.

Retail Underwriting Manager, Wells Fargo Home Mortgage, Long Island (2017-2018)

Managed on-site and remote Retail Underwriters in Long Island.

Worked with the team and managers to assist teams in getting acclimated to the new procedures and regulations. Met weekly to review results of the new process from HMC to HLP to HLU. The goal was to reduce time throughout the process in order to meet the metrics.

Audit Project Manager, Wells Fargo Home Mortgage, Pittsford, NY (2017-2018)

Created and supervised Processing Audit project for the Northeast Processing teams.

Completed reviews prior to submission to underwriting.

Trained and coached the Processors as needed based on suspense rate.

Reduced suspense rates from 33% to 7% in 6 months in the NY Divisions.

ADDITIONAL RELEVANT EXPERIENCE

Sr. Processor/Designated Underwriting (DU) Trainer, Charter One Mortgage (Citizens Bank), Rochester, NY (1999-2004)

Processed pipeline of approximately 100+ which included all products (Conv., FHA, VA, MA,).

Provided site training to achieve underwriting authorities. Trained new team members on meeting systems and presented local seminars on Community Homebuyer Program.

EDUCATION

College at Corning Community College - Corning, NY (1985-1987)

GPA: 4.0

Relevant coursework: completed 70 credits towards an B.A in Business

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