LAURA ELIZABETH VAN BUREN

Wilmington, NC ***** 252-***-**** ad3lqi@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic restaurant professional who works well in fast-paced environments. Satisfies guests with hospitality and customer service skills. Works well with front- and back-of-house team members, offering help to others. Serves diverse needs with friendly, and fast support.

SKILLS

• High-Volume Dining • Cash Handling • Server Training

• POS Operation • Order Accuracy • Menu Recommendations

• Hospitality and Accommodation

EXPERIENCE

Server March 2023 - December 2023

Avenue Grille and Goods Manteo, NC

Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.

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• Adhered to all safety, sanitization, and food handling guidelines and regulations.

• Offered information on new menu items, seasonal and daily specials, and pairings.

• Supported hostess, food delivery and bussing team members with diverse needs.

• Provided excellent customer service for guests.

• Listened to guest needs and responded promptly for personalized service.

• Adhered to state liquor regulations to serve alcohol safely.

• Increased bill totals by suggesting drinks, desserts and other add-on purchases.

• Achieved sales goals by promoting high-profit items and daily specials.

• Managed orders and payments with POS system.

Server August 2022 - January 2023

Barefoot Bernies Kitty Hawk, NC

Memorized menu additions, changes and limited offerings, keeping up with daily specials, weekly draft changes, and seasonal beverage menus.

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• Informed customers of ingredients and allergens to support sensible menu choices.

• Processed credit card transactions, gift cards and cash payments.

• Managed orders and payments with POS system.

• Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption.

• Informed kitchen staff of special order requests and dietary restrictions.

• Satisfied customers with prompt and excellent customer service.

• Offered flexible working hours to cover busy shifts during periods of high demand. Server February 2022 - July 2022

Aberdeen Barn Virginia Beach, Virginia

• Informing customers of daily specials.

• Maximizing profits by upselling with steak cuts, appetizers, specials, beverages, and deserts .

• Providing high class service and wine service.

• Suggesting wine for different entrees.

• Offering knowledge of steak cuts and suggested temperatures to guests.

• Spacing out the timing of courses, and bringing food and beverage to the tables promptly.

• Checking out guests through the POS system and keeping a bank.

• Worked with co-workers as a team to take care of large rooms and parties.

• Keeping up to impeccable standards of cleanliness and courtesy. Server May 2020 - January 2022

Jolly Rogers Kill Devil Hills, NC

• Offered flexible working hours and worked a variety of positions to mitigate being short staffed.

• Demonstrated hospitality and customer service while greeting tables.

• Listened to guest needs and responded promptly for personalized service.

• Adhered to state liquor regulations to serve alcohol safely.

• Delivered food and beverages promptly to customers.

• Managed orders and payments with POS system.

• Supported hostess, food delivery and bussing team members.

• Managed high volumes of customers with exceptional service.

• When hosting, taking wait lists, answering calls, taking togo orders, seating servers, and completing retail sales.

• When bussing, making sure the dining area and tables are thoroughly cleaned in a quick fashion. When expediting, making sure all items are correct with their proper garnish, sauce, and on time according to the servers requests.

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Hostess August 2019 - March 2020

Barefoot Bernies Kitty Hawk, NC

• Monitored dining area to track seating availability, service and occupancy.

• Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs.

• Maintained seating charts on POS system to optimize station rotations.

• Communicated with management and service staff to address customer needs.

• Met goals for fast table turnaround and low customer wait times by controlling guest flow.

• Kept customers happy, seating each quickly, and always resolving complaints to complete satisfaction. Taking ToGo orders over the phone and cashing out the customers once they have received their order. Checking to make sure every ToGo order is correct before leaving the building.

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• Managed team performance, keeping stations stocked, and servers handling side work. EDUCATION

Associate in Arts (A.A.) - International Studies June 2024 College of the Albemarle, Manteo, North Carolina

Diploma June 2021

First Flight High School, Kill Devil Hills, NC

REASON FOR LEAVING

Avenue Grille and Goods - Moved to Wilmington

Barefoot Bernie's (2023) - Medical leave

Aberdeen barn - Start college back in NC (took scholarship) Jolly Rogers - Moved to VA

Barefoot Bernie's (2020) - They limited operations during covid

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