Duane Walters

240-***-****

ad3lqf@r.postjobfree.com

***** ******** ******.

Germantown, MD 20874

Objective

Allowing for accurately diagnosing and solving problems rapidly providing exceptional service to customer and clients by effective communication and evaluation of al situations. Diagnose problems with people and situations with its importance with adaptability to various working conditions, providing and displaying high levels of intelligence and experience in communication, decision-making, customer service, managing, inputting data accurately.

Summary of Qualifications

Shipping and Receiving Technician; oversees supply chain of company. Process customer orders and prioritizing using different factors. Respond to customer complaints and resolving. Process reports with results of complaints and keep an updated record. Respond to customer calls and make follow-up calls. File claims on damages and insured products. Verify and inspect all documentation and invoices. Thorough inspection of products prior to being sold to customer to meet their needs. Inspects for damages, dents, leaks, documentation, part numbers, serial numbers and discrepancies. Offload and loads trucks from scheduled deliveries.

Excellent communicator; effectively communicates in both English and Spanish with customers/clients, suppliers, colleagues, managers, build relationships, and for all daily tasks.

Outstanding Warehousing and Customer Service; experienced and skilled in 12 years warehousing experience of order fulfilment and warehouse tasks and duties, and customer service

Analytical and detail oriented

Proficient at multi-tasking; able to answer phones in both English and Spanish, take notes and treat customers and people with attentive respect under stress.

Fluent in English and Spanish

Excellent interpersonal skills; outstanding office etiquette, and proper phone manners

Experience

Receiving Clerk 2023

“Target” in Germantown, MD

Addressed customer questions and complaints

Organized sales floor in order

Coordinated deliveries and pick ups

Inventory, offload, and load truck

Translates documents from Spanish to English

Customer Service Rep 2020 - 2023

“Dell.” in Panama City Panama

Made Sales

Addressed customer complaints

Communicate regularly with current and new customers to solicit orders via phone

Communicates daily with team members and clients to solve problems and maintain clear communication.

Meet with customers and clients

Process orders

Coordinate repairs

Shipping and Receiving Technician 2010 - 2020

“Supermercados Rey.” in Panama City Panama

Process and pack daily orders

Long periods of standing and lifting over 75lbs packages

Communicate regularly with current and new customers to solicit orders via phone

Communicates daily with team members and clients to solve problems and maintain clear communication.

Meet with customers and clients

Process orders

Lead Sales Associate/Merchandising 2007 - 2010

“The Sports Authority” in Gaithersburg, MD

Made sales

Addressed customer questions and complaints

Organized sales floor in order

Coordinated deliveries and pick ups

Customer Service Representative 2006-2007

“Client Logic Panama” XM Radio/Norwegian Cruise lines

Made sales to customers in English and Spanish

Addressed customer needs and complaints

Coordinated repairs

Education

Northwest High School Retrieved May 2008

*Montgomery County/DC area preference*

*References available upon request*

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