Technical Support Logistics Specialist

SUSAN T. FAKUNLE

**********@*****.*** 401-***-**** Warwick, RI 02888

PROFESSIONAL

SUMMARY

Dedicated Army Logistics Specialist with experience managing administrative teams and delegating tasks to accomplish operational goals. Methodical and highly organized with good planning abilities.

SKILLS

Software Debugging

Desktop support

Technical Support

Troubleshooting and Diagnostics

Problem Solving

Critical Thinking

Sales

MS office Suite

Exposure to JavaScript

Technical Support

WORK HISTORY

Application Technical Specialist SGS Consulting -02/2023 -11/2023

Provide assistance for technicians regarding basic hardware, external software, and network connection issues

Provide full technical support for company systems and software

Serve as first level for troubleshooting issues encountered on site, Assured implementation-based protocols are met.

Technical Apprentice Accenture -06/2021 - 11/2022

Software Engineering Associate

Staffed on multiple projects, building skills in Excel, Visio and PowerPoint

Technical Support Specialist God's Family Church -05/2018 - 12/2019

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Assisted in identifying issues and explained solutions to restore service and functionality.

Logistics Specialist UNITED STATES ARMY - 01/2013 - 07/2017

Trained and led subordinates, maintaining discipline and managed retention.

Supported senior company leaders by delivering reports outlining performance to drive process improvements.

Streamlined office operations by initiating the transition form paper to electronic processes.

Coordinated incoming and outgoing shipments to maintain schedules.

Achieved team goals by guiding soldiers in coordinating and deploying best practices.

Sales Associate Cohoes - 10/2009 - 01/2013

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Trained mentored new team members, resulting in 20% increase in overall service quality and team cohesion.

Tracked stock using company inventory management software.

Worked with sales team to collaboratively reach targets and sales goals

Associate Manager Claire’s 10/2005 - 04/2009

Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.

Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Provided sales feedback to management to address concerns in sales reports.

Handled administrative tasks efficiently, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.

EDUCATION

Full Stack Bootcamp 2019

General college courses 20l0

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