Customer Service Graphic Designer

• Assist in the launch and implementation of UBS across various North America locations

• Become a subject matter expert on UBS and train department personnel on UBS functionality.

• Provide on and off-site UBS support to Team Partners and management.

• Participate in managerial and leadership development during non-travel weeks.

• Complete training on various topics including financial reporting, budget preparation, service, office and production procedures.

• Support the successful deployment of all U.S. laundry operations.

• Manage multiple projects simultaneously.

• Attend meetings with all levels of Management

UniFirst - Route Service Manager - 8/18 to 6/21

• Motivate and manage District Service Supervisors and Route Delivery Representatives.

• Create and lead to provide the best customer service through positive leadership, on-going direction, coaching and career development.

• Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth & profitability.

• Develop solutions for customers while adding value that enables them as a company to meet their own business objectives. UniFirst - Route Service Supervisor - 4/18 to 8/18

• Oversee the training and development of a team of Route Service Representatives.

• Respond to service requests.

• Negotiate customer contract renewals.

• Build strong relationships with your customers and team.

• Work closely with all other leadership and management team members to provide the best customer service and product programs.

• Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check- in on your Rep’s performance and their customers’ level of satisfaction and loyalty. UniFirst - Route Service Representative - 11/17 to 4/18

• Provide exceptional service and customer satisfaction on your assigned route.

• Service your route, delivering to multiple customers per day - ranging from small businesses to major corporate locations.

• Combine customer service and sales skills to naturally grow your route and your earning potential.

• Build & foster effective and consistent working relationships with existing customers.

• Create opportunities to up sell and grow existing customer base, resulting in increased commissions.

• Introduce new products to our customers.

Thomas P. Kindred

**************@********.*** • ********@***.*** • 734-***-**** • Novi, MI • www.linkedin.com/in/thomas-kindred-1abb4214 PROFESSIONAL SUMMARY

Creative, Problem Solving Professional with a degree from The Art Institute of Michigan. Experienced with teaching/instruction to large groups. Background in design, branding, marketing and event planning, managing teams to organize and work together for success. EDUCATION

The Art Institute of Michigan - Associate of Applied Science in Interactive Media/Web Design College for Creative Studies - Visual Communications, CCS Portfolio Grant Schoolcraft College - Computer Graphic Technologies, Deans List Henry Ford Community College - Graphic Design

ACCREDITATIONS/ADDITIONAL TRAINING

The Art Institute of Michigan – Deans List • Vice President of The Art Institute of Michigan Design Club • Hawaii USPS logo contest winner Diversity Council – Detroit Regional Chamber • ACCE Award of Excellence for Detroiter Magazine • The ‘Customer’ – Customer service Infinite Learning: Managing Multiple Priorities • UniFirst Certifications in Service, Office and Production (SCP) KEY SKILLS

Adobe Creative Cloud • MS Office • WebCEO • Google Analytics • Mac and PC proficient • Social Media Design • HTML/CSS/Java Script Wordpress • Communication • Customer Service • Instructing • Organizing • Creative Problem Solving • Multitasking EXPERIENCE

UniFirst - Deployment Specialist - 6/21 to Present kindredesign llc - Owner - Novi, MI - 6/15 to 11/17 Some Clients: StartupNation, Microsoft, Tepel Brothers, Rat Mountain Design, USPS, Brighton Ford Projects consist of: Project Management, Art Direction, Print, ebook, Website, Marketing, Video, Branding Sun Communities - Marketing Digital Designer - Southfield, MI - 1/13 to 6/15

• Produced design mock-ups for websites, landing pages, mobile apps per marketing scope.

• Designed advertising for marketing campaigns and social media.

• Collaborate with multiple departments to build, design and maintaining Sun RV website.

• Managed, built and published multiple websites while maintaining branding and scope of Sun.

• Email marketing - design and publish using email marketing programs (Exact Target, Mailchimp, etc.) Adecco Staffing - Interim Graphic Designer at OCC - Bingham Farms, MI - 4/11 to 10/12

• Created annual publication and materials for Oakland Community College Foundation.

• Produced design and functionality of Infomart (OCC internal website).

• Updated design and functionality for OCC website homepage and various other webpages.

• Assisted OCC Publications Manager with development of website design procedures.

• Designed and/or consulted on OCC social media sites (YouTube, Twitter, Facebook).

• Designed collateral print materials for marketing events/publications within OCC branding standards. VSC Inc. - Web Designer/Developer - Novi, MI - 9/10 to 3/11

• Trouble shoot website esthetics and functionality.

• Implement/Manage SEO and tracking, utilizing WebCEO.

• Load assets on content management website for SEO performance.

• Maintain Google ads performance, tracking and budget.

• Design and produced trade show booth/collateral materials for products and business marketing. Detroit Regional Chamber - Graphic Designer - Detroit, MI - 10/98 to 12/09

• Art directed, created and designed collateral for events, publications and branding (ex. 2009 Mackinac Policy Conference)

• Managed the professional development and workload of graphic design interns.

• Created effective marketing operations through consistent brand awareness.

• Initiated discussion and/or brainstorming of DRC projects, producing multiple solutions for implementation.

• Increased brand recognition by maintaining the integrity and design of various DRC materials.

• Acted as liaison between the DRC and vendor companies, obtaining quotes and monitoring proofing & print processes.

• Worked closely with marketing and department staff to accurately execute the vision and scope of each proposed project.

• Monitored and adhered to proposed project budget and deadlines and communicated project updates to DRC clients. McKesson Pharmacy Systems - Logistics Coordinator - Livonia, MI - 10/93 to 10/98

• Oversee the compilation of load building

• Managing and instructing warehouse employees

• Negotiating with vendors

• Overseeing shipping/receiving logistics to ensure accuracy

• Budgeting, payroll

• Maintaining inventories and ordering product

• Customer Service

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