OBJECTIVE

Instructional Designer, Project Manager, Technical Writer

SUMMARY OF SKILLS

●Dreamweaver

●Microsoft Word

●Microsoft PowerPoint

●SAP S/4 HANA, APO, SRM, Oracle, Endur

●EnableNow

●Adobe Premiere

●FrameMaker

●Captivate

●ADDIE

●UPK

●SCORM/AICC

●DocuTools

●eLearning Authoring

●Adobe Photoshop

●Role Mapping

●Gap Analysis

●Needs Assessment

●Articulate

360 Storyline

●HTML/HTML5

PROFESSIONAL ACCOMPLISHMENTS

Instructional Designer–PEPSICO/FRITO-LAY, Plano, TX

August - December 2023

●Created SAP S/4 HANA software simulations and QRGs with Assima

●Designed ILTs and on-the-job training materials with PowerPoint andPhotoshop

●Support the following SAP S/4 HANA modules: DSD, ITC, OCM, IPC, and LO

●Developed and facilitated leadership and communications courses (eLearning and instructor-led) for the global enterprise

Instructional Designer–USAA INSURANCE, San Antonio TX

January 2023 – August 2023

●Created CBTs in Articulate Storyline for Guidewire implementation

●Developed ILTs including trainer and exercise guides for claims adjusters

●Created curriculum to include onsite group facilitation, eLearning modules, multimedia video modules and instructor-led materials.

Instructional Designer–INDORAMA VENTURES, Atlanta, GA

July 2022 – December 2022

●Validated SAP S/4 HANA test scripts for UAT in JIRA

●Developed software simulations and hands-on guides in EnableNow

●Supported the following S/4 HANA SAP modules: EWM, TM, PS, PM, FI

Business Architect DI – INTERSTATE BATTERIES, Dallas, TX

March – May 2022

●Developed and edited software simulations in EnableNow for SAP implementation

●Developed and edited hands-on guides n MS Word

●Supported the following S/4 HANA SAP modules: OTC, EHS, EWM, QM

Instructional Designer – SUNCOR ENERGY, Toronto, ON

August 2021 – February 2022

●Developed and edited software simulations in EnableNow for SAP implementation

●Developed, edited job aids and ILTs in MS Word for upload to MadCap Flare

●Wrote and edited video scripts for microlearning videos

●Supported the following S/4 HANA SAP modules: OTC, R2R, S2P, D2B, R2P, EWM, and M2R

Instructional Designer – UNITED AIRLINES, Houston, TX

October 2019 – February 2021

●Developed e-learning for aircraft maintenance and repair system desktop and mobile (iPad) applications using Captivate and Articulate Storyline 360.

Instructional Designer – LYONDELLBASELL, Houston, TX

June 2019 – September 2019

●Created user guides, instructor guides and graphics in PowerPoint and Adobe Illustrator apps for Readsoft invoice verification, payment desk, and service entry sheets, AP, AR

●Assisted developers with testing and troubleshooting

Instructional Designer – AMERICAN AIRLINES, Irving, TX

April 2018 – May 2019

●Created instructor-led and e-learning maintenance and repair training for Boeing, Embraer, and Airbus aircraft mechanics with PowerPoint, Adobe Creative Suite, Articulate Storyline 360

Instructional Designer – TRANSOCEAN OFFSHORE, Houston, TX

Sep – Dec 2017

●Developed SAP EAM preventive maintenance and materials management software web-based training for offshore rig managers and technicians with Captivate, UPK.

●Course developer using EnableNow.

●Highly successful both as a stand-alone course for managers and interwoven into technical training as a change management tool.

●Created curriculum to include onsite group facilitation, eLearning modules, multimedia video modules and instructor-led materials.

Training Content Developer – GERMANIA INSURANCE, Brenham, TX

Feb – July 2017

●Developed Guidewire instructor-led and e-learning training for insurance agents and underwriters using PowerPoint, Captivate, and Adobe Photoshop.

Instructional Designer – NORTH CAROLINA DHHS CHILD WELFARE, Durham, NC

Nov 2016 – Feb 2017

●Developed instructor-led and e-learning training material with IBM’s Cúram Child Welfare NC FAST implementation for child welfare social workers using Captivate, PowerPoint.

●Assisted developers with testing and troubleshooting

●Developed and facilitated leadership and communications courses (eLearning and instructor-led) for the global enterprise, including Leadership Competencies and Foundations of People Management.

Instructional Designer – MOBILE MINI, Phoenix, AZ

Nov 2015 – March 2016

●Developed and facilitated instructor-led SAP training including MM, SD, PM, Notifications, Work Orders, Purchase Requisitions, Purchase Orders, Service Entry Sheets, Goods Issue and Completion for Mobile Mini’s SAP RAPID Repair and Maintenance implementation. Used Captivate to capture step-by-step process and create screen captures.

●Performed curriculum design and gap analysis.

Instructional Designer – PETROFAC, Houston, TX

May 2013 – October 2015

●Developed ILT technical and safety training programs for Control Room Operators and Production Technicians, Chevron Wheatstone LNG Project, Australia using ConocoPhillips Optimized Cascade LNG Process

●Collaborated with technical writers, LNG SMEs and Trainers to meet Australian competency requirements

●Used PowerPoint, Adobe Suite to develop animated P&IDs, UFDs and PFDs for use in the classroom

●Performed needs assessment and task analysis

Instructional Designer – EXTERRAN, Houston, TX

January 2013 – May 2013

●Developed e-learning training with Captivate for field technicians on Oracle Asset Management system

●Used Camtasia to edit videos of field technicians performing repairs and incorporate into e-learning training

Instructional Designer, ACADEMY SPORTS & OUTDOORS, Katy, TX

November 2012 – January 2013

●Developed e-learning training with Captivate for buyers on Oracle Retail Management System implementation for contracts, account receivables, account payables, general ledger.

Instructional Designer, SPECTRA ENERGY, Houston, TX

March – August 2012

●Developed role-based classroom training for SAP modules SRM, CLM, MM, and PM

●Developed facilitator guides and e-learning with UPK and Captivate to include creating shopping carts, conducting approvals, generating purchase requisitions, executing contracts, modifying purchase orders, executing plant maintenance, using the Ariba catalog, and processing goods receipts.

Training Manager, ATMOS ENERGY HOLDINGS, Houston, TX

May – December 2011

●Collaborated with SMEs and management to determine business processes, role mapping, curriculum design, course development and met critical deadlines for Endur Energy Trade and Risk Management System Specialty Workshop classroom training

●Developed Instructor User Guides and job aids with DocuTools, MS Word, PowerPoint, and Captivate

Instructional Designer, INTERNATIONAL RECTIFIER, El Segundo, CA

Feb – April 2011

●SAP Modules: APO, Demand Planning simulations with UPK

●Conducted, needs assessment, training evaluation, and trainer preparation with supply chain buyers and marketing for SAP/APO Demand Planning classroom training for International Rectifier’s SAP implementation

●Developed work instructions, to include consensus, commit, and unconstrained forecasting, calculating safety stock and uploading marketing projections via Excel spreadsheet.

Instructional Designer, BAKER HUGHES INC., Houston, TX

April – Dec 2010

●Developed blended classroom and e-learning with training for rig operations including pipe handling equipment, fracturing, cementing and casing, drilling muds and circulating systems, hoisting equipment, rotating equipment, vertical and horizontal drilling, rollercone and PDC drillbits

●Performed front-end analysis, applied ADDIE model and Bloom’s Taxonomy to create SMART objectives

Instructional Designer, PACIFIC GAS & ELECTRIC, San Ramon, CA

October – Dec 2009

Developed web-based and instructor led training:

●Overhead Distribution Linesman Grounding – Created new safety training strategies to eliminate accidents with Articulate Storyline, PowerPoint, MS Word, Captivate including video, animation, online delivery, and classroom training

●Substation Switching – Changed the focus of existing training from troublemen to electricians

Instructional Designer, HELMERICH & PAYNE, Houston, TX

June – Aug 2009

●Incorporated photography, videography, sound, interacted with subject matter experts to update Varco ST-80 Spin Wrench online training for oil platform workers with PowerPoint. Articulate Storyline, Camtasia, Dreamweaver, Flash, Pinnacle Video Editing

Instructional Designer, SHELL OIL COMPANY, Houston, TX

October 2006 – December 2008

Performed needs-analysis, role mapping, and developed curriculum for instructor led training for She O Company’s Lubricants Supply Chain SAP R/3 and APO implementation:

●Supply chain marketing, planning, production, and logistics:

oAPO Demand Planning: with the Marketing, Buyers, and Plant Managers to

Forecast demand with demand model data, statistical forecast and unconstrained forecast

Establish forecast and historical horizons

oTSW: Create nominations, ticketing, stock valuation, pricing, reporting

Instructional Designer, CONTINENTAL AIRLINES, Houston, TX

June 2006 – October 2006

●Developed instructor-led training for PeopleSoft implementation including General Ledger, Accounts Payable, Asset Management

Instructional Designer, BRITISH PETROLEUM, Houston, TX

October 2004 – June 2006

●Applied ADDIE model to develop blended e-learning and classroom training for British Petroleum’s OneNGL supply chain traders, trade managers, and analysts.

●Developed and facilitated classroom training for the following SAP Modules: TSW, LOG, FICO, MM, SD

Instructional Designer, MARATHON OIL, Houston, TX

July 2004 – Sept 2004

●SAP Module: My SAP – Wrote instruction manual for procurement

Instructional Designer, ANIMATRIX COMPUTER ARTS, INC., Houston, Texas

May 2000 – October 2002

●Performed needs-analysis, curriculum design, project management, business process definitions, and training evaluations for all clients

●Wrote and developed SCORM compliant train-the-trainer multimedia courses for Millar Instruments, Conoco. Compaq, Lyondell, and OSHA

Project Manager, COMPAQ COMPUTER CORPORATION Houston, TX

May 1993 – June 2000

●Re-designed Internet computer-based Maintenance and Service Guides for Compaq Partner Network by changing writing tool from Microsoft FrontPage to Macromedia Dreamweaver, then converting to Adobe Acrobat PDF format for compaq.com

Sr. Research Technician, SHELL DEVELOPMENT, Houston, Texas

1980 – 1992

●Developed and wrote quality assurance procedures for elastomeric blown film compounds for refinery plant production trials.

EDUCATION

California State University, Hayward, California

Bachelor of Arts, English, 1979

University of Houston-Downtown, Houston Texas

Professional Writing

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