Raghada Khoury

***** ****** **. ****** *********, CA 91739 760-***-**** ad3lot@r.postjobfree.com

Professional Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base.

Calm Under Pressure

Written Communication

Customer Service

Software Proficiency

Task Prioritization

Dependable and Responsible

Team Management

Decision-Making

Multitasking

Supervision and Leadership

PPE Use

Flexible and Adaptable

MS Office

Analytical Thinking

Customer Relations

Excellent Communication

Account Manager-CR England-Target Dedicated Nov 2022 – Sept 2023

98% customer satisfaction rating on fulfilment times resulting in an increase in profits for CRE.

Responsible for P&L of entire operation reported quarterly.

Directed and coordinated the management of a specific account and includes the management of driver managers, office staff and dispatchers

Manage asset utilization and trucks to ensure timely customer service and fleet profitability, control costs and expenses

100% account management to include all drivers, safety and daily operations resulting in minimal safety incidents and reducing turnover.

Held weekly Huddle calls with drivers. Recording available for those not in attendance. Monitored weekly participation.

Developed a RED TAG Program to ensure pre-trp inspections were done

Hire, train, and discipline, up to and including termination if necessary

Operations Mgmt. Coordinator/Office Manager - R&L Carriers Oct 2020 -Nov 2022

Responsibilities include yet not limited to hiring of office staff while organizing and coordinating office operations and procedures, Hiring Class A Drivers by running recruiting events, Dock/Forklift Operators and Supervisors while maintaining compliance with state and federal employment laws

Ensuring safety of all employees, reviewing and disciplining behavior including driver infractions reported via dash-cam

Manage office, provide guidance for employees testing COVID-19 positive, adhering to COVID-19 pay and or FMLA with high level of confidentiality

Training and monitoring time clock punches via Kronos system ensuring compliance with the State of CA rest period requirements

Monthly safety and OSHA compliance meetings, monthly inspection of fire extinguishers, completion of HAZ MAT reporting, ensuring success of CHP audit of all driver files with up-to-date medical exams and registration with TSA/HME

Planning purchases, inventory control, time management prioritizing and multitasking, monitoring and evaluating progress toward set goals.

Director/Certified Partner of Predictive Index Adroit Business Solutions Sep 2018 Sep 2021

Hiring Assessment Software sales, Training leaders and executives on a variety of HR related topics

evaluating productivity of individuals based on behavior drivers

Owner/Investor Self-employed Jan 2001 Jan 2021

Commercial Property Management and Compliance

HR Consultant- Premiere Loan Services, Inc. Jan 2005 June 2010

Hiring/progressive discipline at times leading to termination all with assuring confidentiality, train, motivate, monitor performance, report payroll, employment budgets while staying ahead of operational needs, report to upper management to ensure compliance of employment laws

Regional Sales Manager- Cascade Management Nov 2003 July 2009

Sales, sales training, motivating, coaching of sales team

Assist families in the pre-planning and funding of funerals through the purchase of a policy

Distribution Supervisor - Miller Brewing Company Mar 1999 Feb 2001

Supervised Teamsters Union labor force, increased production by improving moral and working well with the labor force, pre-shift meeting including safety topics, minimized injuries by enforcing safety, progressive disciplinary action when needed

dispatching drivers timely to reduce backing-up of production lines while maintaining inventory control, maintained clear/clean and productive warehouse, investigated claims and reported findings

Dock Operations Supervisor - Roadway Express Jun 1990 Mar 1999

Supervised Teamsters Union labor force, increased production by improving moral and working well with the labor force, pre-shift meeting including safety topics, minimized injuries by enforcing safety, progressive disciplinary action when needed

Monitor compliance and operational policies

Supervised and coordinated unloading of inbound and outbound shipments

Verify required inbound/outbound paperwork with drivers, directed on proper placarding

Scheduling manpower based on incoming tonnage

Ensured the efficient and safe operation of all materials handling equipment

Ensured that the work schedules are correctly implemented and that jobs are assigned effectively and completed timely

Maintained a clean and orderly work area for safety and productivity

Assisted in maintaining the security and promoted safety of the work area

Conducted operations in accordance with OSHA an MSDS standards

Familiar with oceanic shipping and documentation as well as Hazardous Material Shipping

Education

University of Redlands – Masters of Arts in Management MAM (18 months) 2001

Business Management, HR

University of Phoenix – Bachelors of Science Business Administration (27 months) 2000

Volunteer Experience

San Bernardino County Sheriff’s Exchange Committee, 2010, Present

Rotary Club of Apple Valley, President, 2009/10, 2019/23 District Governor 2017-18

Rotary Club of Apple Valley, Executive Secretary, 2004-2023

President-Domestic Violence agency, 2005- 2010

Commissioner of the status of young women- appointed by County Supervisor 2005-2011

Apple Valley Chamber of Commerce, Member of Board of Directors, 2013, 2018

Town of Apple Valley Parks & Recreation Commission, Commissioner, 2009, 2012

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