Customer Service Accounts Receivable
Resume:
Jennifer L. Holman
Profile
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with every action and interaction that takes place involving customers.
Employment History
Account Receivable Supervisor at First Service Residential, Las Vegas NV
February 2022 – April 2023
Collaborated with managers of rental properties to ensure leases were to the standards within HOA guidelines.
Posted and monthly balanced FRAN Point of Sale report for 281 associations.
Assisted Owner Records on transferring ownership of properties within the associations.
Developed and implemented procedures for accounts receivable to improve accuracy and reduce processing time.
Managed a team of 10 account associates to ensure successful delivery of services and customer satisfaction.
Collaborated with other departments to resolve billing and invoicing issues.
Account Receivable Supervisor at ROC 1954, Las Vegas NV
August 2018 – December 2021
Coordinated accounting activities between clients and internal departments, resulting in an 85% increase in customer retention.
Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices.
Collaborated with colleagues to implement a new accounting system, resulting in improved accuracy and efficiency in financial reporting.
Prepared monthly, quarterly, and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP)
Collaborated with other departments to ensure accurate and timely processing of customer payments.
Substitute Teacher-Pre-K to 12th at Clark County School District, Las Vegas NV
July 2012 - August 2018
Established positive relationships with students and parents to ensure a successful learning experience.
Encouraged student participation and collaboration through group activities and discussions.
Assisted in the supervision of school activities, such as recess and lunch, to ensure student safety.
Office Manager at Barbour Well Inc., Henderson, NV December 2009 to October 2010
Developed and implemented a document control system that improved accuracy and compliance with regulations.
Engaged with vendors to negotiate the best prices and terms for office supplies and services, resulting in 65% cost savings.
Analyzed financial data to identify trends, potential risks, and areas for improvement.
Developed and maintained an accurate and up-to-date accounting system that tracked expenses, revenues, and profits.
Loan Clerk at Red Rock Community Bank, Las Vegas, NV
February 2005 – November 2009
Assisted with the preparation of financial statements, resulting in a more accurate and timely financial reporting process.
Analyzed financial data and generated reports that provided key insights into the financial health of the company.
Developed and maintained accounting policies and procedures that improved the accuracy and efficiency of accounting processes.
Customer Service Representative 3 at Red Rock Community Bank, Las Vegas, NV
Verified new account activities and determined customer needs to open a variety of new savings, certificates, IRA, and checking accounts.
Reviewed checks and cash for deposit or withdrew on savings and checking accounts, verified deposit amounts, and received payments for customer and other loans within Bank procedures.
Documented daily activities related to wire transactions, saving bonds, and foreign exchange.
Education
Southern Nevada Real Estate School, Las Vegas, NV
Nevada Real Estate Licensee/Leasing Agent
University of Phoenix, Henderson, NV
BA Business Management/Administration
U. S. Air Force, Shepherd AFB, TX
Medical Administrative Specialist School
Brewer High School, White Settlement, TX
Honors/Business Courses
Address
806 Mockingbird Lane
La Vernia, Texas 78121
ad3los@r.postjobfree.com
Phone
Skills
Accounts Receivable
Collections
Coupa (Spend Management Software)
Customer Service Microsoft Word
Leasing Agreements
Loans
Payment Processing
Research
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