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Project Supervisor Customer Service

Location:
Olyphant, PA
Posted:
February 13, 2024

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Resume:

SLOANE

E.

KASCHAK

ad3loq@r.postjobfree.com

570-***-****

WWW.LINKEDIN.COM/IN/SLOANE-KASCHAK-200BB0262

OBJECTIVE

To land a job in an organization that offers a stimulating learning environment for developing and putting into practice new ideas for the company’s development. Highly skilled in communication, collaboration, and technical documentation.

CERTIFICATIONS/SKILLS

FIRST AID/CPR/AED: ID# 016GACO EXP: 04/19/23-04/19/25

Communication: Liaised with customers and management to better understand customer needs and recommend appropriate solutions.

Customer Service: Complied feedback from customers and submitted recommendations to management regarding sales processes, promoting satisfaction in future interactions.

Problem-Solving Skills: Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs.

EXPERIENCE

APPRAISAL CLERICAL TEAM LEAD

TYLER TECHNOLOGIES -- SCRANTON, PA

September 2023- Current

Review commercial/residential production logs for daily reporting of production averages.

Updates the data collector progress and evaluation log.

Responsible for emailing attendance letters to office and field team when applicable.

Monitor office and field inventory and supplies.

Work in conjunction with project supervisor to manage field data collection teams daily efforts through teams.

Monitor scanning, data entry, and photo upload progress.

Updates progress log.

Review and approve hourly time sheets for employees.

Review and approve time off requests for employees.

Planning of meetings with team leads.

Weekly approval of UAO employee timesheets and expense reports.

Assist project supervisor to prep work for meetings.

In charge of handling monthly reporting.

Assist project supervisor in monthly status reports to the county.

Ongoing hiring efforts of office and field staff.

Assist project supervisor in monthly review of vendor invoices prior to project supervisor approvals.

Monthly review of UAO production and expense reports through Ruddr.

BEHAVIORAL TECHNICIAN

THE GREGORY CENTER -- HAWLEY, PA

April 2023- June 2023

Create, organize, and present introductory staff training using Microsoft PowerPoint, and interactive lectures.

Work one-on-one with clients on the Autism spectrum to build skills in communication, socialization, self-help, and free play.

Preform Applied Behavior Analysis therapy to clients.

Operate within a team of other professionals to provide proper instruction for a successful outcome.

Collect, record, and track data to evaluate the client’s progress.

Provide a safe and supportive environment for patients and family.

Maintain strict confidentiality of client information.

RECEPTIONIST

SANDERSON PLACE SALON & SPA -- SCRANTON, PA

January 2019- April 2023

Responsible for responding to customer calls, record messages, and follow through on action to meet the clients' needs.

Schedule and confirm appointments and maintain calendars of more than 15 stylists.

Greet customers, clients, vendors, and other visitors.

Check in visitors and direct or escort them to their destination and coordinate with employees for visitor arrivals or cancellations.

Maintain a database of all customer information which encompassed over 2,000 entries.

Copy, file, and maintain paper or electronic documents.

Ensure the reception area is stocked with appropriate supplies to include pamphlets and brochures for public distribution.

Use office automation equipment such as computers, printers, copiers, software, and fax machines; proficient with all Microsoft applications to include Word, Excel, PowerPoint, and OneNote.

Store and retrieve organization documents and files; insert and delete text; and transmit and receive e-mail to ensure appointments were synchronized between clients and stylists.

Collect payments and post them to the patients’ accounts in an accurate and timely manner.

STERILE PROCESSING TECHNICIAN

GEISINGER -- SCRANTON, PA

October 2022 - February 2023

Monitored and operated sterilization equipment.

Examined supplies meticulously to ensure they were properly cleaned and sanitized.

Tested and reported any issues or problems with the sterilization equipment.

Sterilized, prepared, wrapped and organized equipment into instrument trays for use during medical procedures.

Prepared and delivered all necessary equipment and instruments for surgeries, examinations, medical procedures and medical carts.

Maintained records of sterilization procedures, sterilized items, equipment maintenance and supplies.

EDUCATION

MARYWOOD UNIVERSITY

Bachelor’s Degree

Expected Graduation May 2024

141 out of 159 credits completed.

Accounting Major. GPA: 3.8

Biology Pre-Professional Major. GPA: 3.4

NSLS Honor Society, Zeta Phi Delta Sorority, Accounting & Finance Club, Biology Club and Chemistry Club.

VOLUNTEER EXPERIENCE OR LEADERSHIP

X-Culture (January 2020-May 2020)

oParticipated in X-Culture for an international business course which is a project designed to offer students an opportunity to complete a project in a global virtual team, and, in the process, experience the challenges and learn the best-practices of global virtual collaboration. This involves over 3,500 MBA and business students from 100 universities, from 40 countries on 6 continents every semester.

IHM Center: Dunmore, PA (August 2022-October 2022)

oPlanted a variety of new plants and trees, while promoting recycling and the benefits to green life throughout Marywood University’s campus.

Race for the Cure: Scranton, PA (September 2019, September 2022)

Feed a Friend: Scranton, PA (October 2019, October 2020, October 2021)



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