Professional summary

Experienced Operations Manager with over 10 years of management experience in Environmental Services and Retail. Proven track record of success, including rapid advancement from retail associate to assistant manager within a month. Graduated from the Account Manager in Training program and became an Operations Manager for EVS at Mobile Infimary Hospital. Strong leadership skills, self-motivated, and dedicated to delivering exceptional results. Seeking new opportunities to grow and contribute to a company's success. Employment history

Crothall Services Group Operations Manager Theodore, AL May 2022 - Dec 2023

• Operations Manager at Crothall Services Group• Perform personnel functions such as selection, training, or evaluation.• Prepare staff work schedules and assign specific duties.• Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.• Direct administrative activities directly related to making products or providing services.• Perform inspections• Meet with the customers to try to improve any deficiencies and improve• Perform any and all cleaning task when short handed or discharge rooms were more than usual• Graduating the program• Learning to be responsible for all of the departments operations and being responsible for the cleanliness of the facility• Successfully learning the ins and outs of healthcare environmental services• Learning more about Healthcare and learning all the precautions that must be taken during COVID19 pandemic and in normal operational days• Assisting account manager in assigning tasks for staff and overseeing those task ensuring completion• Inspecting all staff's work, going over any issues with staff and explaining policy and procedures of task when needed• Performing cleaning duties on common areas, residents rooms, and restrooms• Ensuring residents clothing is clean and placed in room and stocking linen closets with fresh clean linen making sure PAR was met• Company: Crothall Services Group• Market: Environmental Services

Develop and implement strategies to improve operational efficiency and productivity Develop and implement strategies to improve operational efficiency and reduce costs in the environmental services department.

Implement training programs to enhance employee skills and knowledge in environmental management and sustainability practices

Collaborate with cross-functional teams to identify areas for process improvement and implement solutions to streamline operations and increase efficiency

Identify and implement innovative technologies and equipment to optimize operations and improve service delivery in the environmental services department

Develop and implement strategies to improve employee engagement and satisfaction in the environmental services department

Patricia Edgeworth

Colby

Operations Manager, Account manager, EVS

Supervisor

AL, Theodore, US, 36582

+1-251-***-****

ad3lon@r.postjobfree.com

Employment history

Healthcare Services Group, Inc. Account Manager in training Mobile, Al. At Lynwood nursing home and rehab

Mar 2021 - May 2022

• Account Manager in training at Healthcare Services Group, Inc.

• Took part in training with the account manager learning how to run both housekeeping and laundry departments with the company

• Perform cleaning such as cleaning restrooms and sweeping/mopping for the residents and open areas of the facility.

• Would take in linen and residents clothing and separate, wash, dry and fold or hang up clothing and then deliver to the linen closets and residents.

• Managed other staff and give out daily assignments and guide them through

• Make schedules for the staff. Also make schedules for our cleaning and floor care monthly projects

• Perform stripping and waxing of hard floors to ensure the upkeep

• Buff floors according to our daily buffing schedule.

• Learned how to make purchase orders. Also learned how to use several office software programs.

• Fix any time clock error for our staff as well as fix any issues with the time clock

• Acting supervisor for both housekeeping and laundry departments when my account manager was absent

• Took part in daily manager meetings and other department heads so that we would all be up to speed on the daily operations of the facility.

Develop and implement strategies to increase customer satisfaction and retention Create and implement new cleaning and laundry protocols to improve efficiency and reduce costs Assist in hiring and training new staff members to ensure a well-qualified team Analyze customer feedback and identify areas for improvement in service delivery Conduct regular performance evaluations for staff members and provide constructive feedback for improvement La Quinta Holdings Inc. Housekeeping room attendant Mobile, AL Sep 2020 - Mar 2021

• Housekeeping tasks

Maintain a high level of cleanliness and organization in guest rooms to ensure a positive experience for all guests.

Ensure all guest rooms are properly stocked with amenities such as towels, soap, shampoo, etc. Inspect guest rooms after cleaning to ensure they meet company standards for cleanliness and presentation Inspect guest rooms after cleaning to ensure all tasks have been completed to the highest standards. Coordinate with the front desk to prioritize room cleaning based on guest check-in/check-out times Provide exceptional customer service and respond to guest requests with a sense of urgency and professionalism.

Identify and report any maintenance issues or repairs needed in guest rooms Employment history

Wal-Mart Stores, Inc. CAP 2 associate Saraland, AL Sep 2020 - Dec 2020

• CAP 2 associate at Wal-Mart Stores, Inc.

CAP associates were responsible for fast moving stock items, CAP 2 associates were responsible for the fast moving grocery items such as Milk, eggs, produce, etc. Daily would unload our merchandising trucks when they would come in Once unloaded the CAP2 team would organize the items onto pallets for immediate placement in the store. Monitor inventory levels and communicate with management about restocking needs to ensure that fast-moving grocery items are always in stock and available for customers. Collaborate with store management to optimize stocking process and improve efficiency in the grocery department

Collaborate with the CAP 1 team to ensure a smooth transition of stock items from the receiving area to the sales floor.

Assist in training new CAP 2 associates and provide ongoing support to ensure efficient and accurate stocking of fast-moving grocery items.

Evaluate and optimize the layout and organization of the grocery department to maximize efficiency and improve the customer shopping experience.

Regularly inspect and update price tags and labels on fast-moving grocery items to ensure accurate and up-to- date pricing for customers.

Ensure compliance with safety guidelines and protocols to promote a safe work environment for all associates. Performance workforce solutions Vacant apartment cleaner Mobile Jun 2020 - Oct 2020

• Worked as a Vacant Apartment Cleaner at Performance Workforce Solutions in the Environmental Services market.

• Performed deep cleaning tasks in vacant apartments, including wiping down walls, doors, blinds, and baseboards.

• Vacuumed and steam cleaned carpets, scrubbed kitchen sinks and counters, and cleaned restrooms.

• Swept and mopped hard floor surfaces, removed waste or debris from apartments, and stocked shelves and cold cases.

• Achievements include learning to work efficiently as a team, providing excellent customer service to clients, and completing tasks within allotted time.

• Responsibilities also included sanitizing and disinfecting all surfaces, taking pictures to ensure task completion, and maintaining move-in ready condition of apartments. Ensure timely and efficient completion of cleaning tasks to meet clients' move-in deadlines. Ensure the security and safe handling of keys for each vacant apartment. Maintain a clean and organized work area to ensure a safe and efficient work environment. Maintain a clean and organized work area to optimize efficiency and safety. Inspect and report any damages or maintenance issues in vacant apartments Employment history

Goodwill easter seales KEYHOLDER Theodore, AL

Dec 2019 - May 2020

Implement loss prevention strategies and train staff on proper security procedures to minimize theft and maximize safety at the store.

Ensure that all cash handling procedures are followed accurately and efficiently, including counting and verifying cash, preparing deposits, and reconciling cash drawers at the start and end of each shift. Mentoring and coaching cashiers to improve their customer service skills and increase sales revenue. Maintain a clean and organized store environment by ensuring that merchandise is properly displayed, shelves are stocked, and aisles are clear for easy customer navigation. Assisting in the development and implementation of employee training programs to improve overall store performance.

Coordinate and conduct regular inventory audits to ensure accurate stock levels and identify any discrepancies or missing items. Develop and implement strategies to improve inventory management and reduce shrinkage. Assist in evaluating employee performance through regular feedback and performance appraisals, identifying areas for improvement and providing guidance for professional development Inspecting donated items for wear and tear or depriciation and then coming up with the fair market value for the.item.

Dollar General Corporation Keyholder

Feb 2020 - May 2020

• Cashier duties such as cash handling, counting money, using proper procedure on all checks and debit/credit card purchases. Counting down tills, signing till sheets and taking money placing it and proper bank slip and placing in safe for deposit

• Overseeing cashiers and assisting them on returns, exchanges, refunds, overrides and all issues involving a sale

• Unloading our trucks and stocking our stockroom and sales floor with new merchandise. Ensuring all of our shelves are full and organized and ensuring items are properly priced. Ensuring all shelving has proper bar codes

• Learning how to do merchandise sets and resets. Being able to follow a store's preset plans on how to correctly set up displays

• Learning the proper way to conduct interviews for potential staff

• Learning proper cash handling procedures

Develop and implement strategies to increase store sales and profitability Implementing and enforcing store policies and procedures to ensure a safe and secure environment for customers and employees

Train and mentor new cashiers on proper cash handling procedures and customer service skills Ensuring the accuracy and security of inventory by conducting regular stock audits and implementing effective loss prevention measures

Ensure compliance with company policies and procedures related to cash handling and sales transactions Monitoring and analyzing key performance indicators (KPIs) to identify areas of improvement and implement strategies to increase sales and customer satisfaction Assist in identifying and implementing cost-saving measures to improve store profitability Employment history

Timothy Tallman Cleaning Housekeeping supervisor Mobile Jun 2003 - Mar 2017

Implement and enforce safety protocols to ensure a clean and hazard-free work environment for all housekeeping staff.

Implementing and maintaining a quality control system to ensure high standards of cleanliness and hygiene in all areas.

Develop and implement training programs for new housekeeping staff to ensure they have the necessary skills and knowledge to perform their duties effectively and efficiently. Managing and coordinating the scheduling of housekeeping staff to ensure adequate coverage and efficient use of resources.

Supervising and coordinating the inventory management of cleaning supplies and equipment, ensuring an adequate supply is maintained for all housekeeping staff. Monitoring and managing inventory of cleaning supplies and equipment to ensure an adequate stock is maintained at all times.

Develop and implement a performance evaluation system for housekeeping staff to ensure continuous improvement and identify areas for training or development. Kaybee Tous Assistant Manager

Aug 2001 - Feb 2002

KAYBEE toys Assistant Manger Mobile, inside Sears dept store temp store Aug 2001 - Feb 2002

Implement strategies to increase sales and profitability Analyze customer feedback and identify opportunities to improve customer satisfaction. Support the store manager in developing and implementing strategies to improve customer satisfaction and loyalty

Education

HIGH SCHOOL Alabama department of education Wilmer, Al Jan 2016 - Jul 2016

Ged classea for my GED

Skills

Operations Management (Experienced) Personnel Selection (Expert) Training (Expert) Evaluation (Experienced)

Staff Work Scheduling (Experienced) Assigning Duties (Expert) Environmental Management (Expert) Sustainability Programs (Experienced) Recycling (Skillful) Conservation (Experienced)

Waste Management (Experienced) Departmental Policies (Experienced) Goals (Expert) Objectives (Expert)

Procedures (Expert) Administrative Activities (Experienced) Skills

Product Making (Novice) Service Providing (Expert) Inspections (Expert) Customer Service (Expert)

Cleaning (Expert) Account Management (Experienced) Training (Experienced) Housekeeping (Expert)

Laundry (Experienced) Cleaning Restrooms (Expert)

Sweeping (Expert) Mopping (Expert)

Linen Management (Expert) Staff Management (Expert) Scheduling (Expert) Cleaning Projects (Expert)

Stripping (Skillful) Waxing (Expert)

Buffing (Experienced) Purchase Orders

Office Software Programs Time Clock Management

Supervision Manager Meetings

General Cleaning Vacuuming

Dusting Trash Removal

Apartment Cleaning Deep Cleaning

Wall Cleaning Door Cleaning

Blind Cleaning Baseboard Cleaning

Closet Shelf Cleaning Carpet Cleaning

Steam Cleaning A/C Vent Cleaning

Kitchen Cleaning Sink Cleaning

Counter Cleaning Cabinet Cleaning

Closet Cleaning Restroom Cleaning

Tub Cleaning Toilet Cleaning

Floor Sweeping Floor Mopping

Waste Removal Stocking Shelves

Stocking Cold Cases Merchandise Organization

CAP2 Associate Fast Moving Stock Items

Grocery Items Merchandising

Unloading Trucks Pallet Organization

GED High School Diploma

Leadership Team Management

Process Improvement Customer Satisfaction

Employee Engagement Cost Reduction

Skills

Service Delivery Optimization

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