Robert G

Bouie

Network Engineer

ad3loh@r.postjobfree.com

708-***-****

Broadview, IL 60155

Summary

Accomplished Network Engineer and System Support expert with a keen ability to understand and build complex systems.

I focus relentlessly on providing exceptional service, reducing downtime, improving network speeds, and reducing costs through rigorous optimization.

Skills

Software Expertise

Windows XP MS Office

Windows 7,8,10 Adobe Acrobat

Firefox Edusoft

Java R.E.A.L

LogMein Lotus Notes

Vista Remedy

Safari Google Apps Android Apps VPN

GoAssist

Hardware Expertise

Dell & HP Workstations

Cisco Routers

Canon Brother Scanners

Cicso Routers & Scanners

Linksys

Yealink

Lenovo

Toshiba

LAN/WAN

Education

Master of Electronics & Telecommunications

DePaul University

Chicago, IL

Bachelor of Science

Computer Network Security

Robert Morris University

Chicago, IL

Associate of Science Computer Networking Systems

ITT Technical Institute

Matteson, IL

Experience

Vitas Healthcare

Network Service Engineer Lombard, IL 2021-2023

Ensured all incidents, requests, changes etc. are fully managed and documented in a timely manner

Onboarded new hires with relevant IT processes

Effectively communicated with end users, IT team and readership

Regularly interfaced with local business leadership and IT leadership to ensure proper alignment and coverage for infrastructure activities

Travelled extensively to locations across US to provide in-person support

Maintained adequate daily backups of local File Server

Set up audio, video conferencing and all telephony capabilities

Developed and maintained standard site management and disaster contingency plans and verify that these documents are correct and up to date

Participated in disaster recovery and security audits on file servers, desktop/laptop and related systems

Maintained desktop/laptops hardware and software

Managed the process for requesting and/or fulfilling equipment orders

Coordinated office moves and relocations

Prepared inventory reporting of IT assets in ITSM tool

Provided backup support to other regions as needed, via telephone or on site.

Blue Cross Blue Shield (Strategic Staffing)

Desktop Support Specialist Chicago, IL / 2020-2021

Assisted with maintenance of LAN workstations and physical connections

Network system routine maintenance and administrative tasks

Support for all Windows services and applications

Resolved problems with networks and computer systems

Maintained computer hardware and attached devices (scanners, printers, etc.)

Performed remote troubleshooting through diagnostic techniques and pertinent questions

Created and owned trouble tickets through resolution

Identified and suggested possible improvements on procedures

Various Staffing Agencies Desktop Support Specialist/ Chicago, IL 2016 -2020

Insight Global, United Airlines, MacNeal Hospital, Whirlpool

Installed, set up and troubleshooting of desktop and laptop systems

Maintain a work log of job tickets and maintenance tasks

Managed backups, replications and disaster recovery plans of company mission critical servers and database files

Upgraded, refurbished and redeployed equipment

Configured, tested and troubleshooting of wireless accounts for onsite and remote capabilities

Conducted and monitored inventory

Configured and supported all printers in a Windows network environment

Proactively identified areas of improvement to avoid system interruption

Led user transition from Microsoft Office 365 to UDIM online entities

Imaged systems using Microsoft SCCM and other imaging software

HMH Publishing Company International Tech Support Analyst/ Rolling Meadows, IL 2013 -2016

Served end user helpdesk calls (500 plus calls weekly)

Supported internal and external customers, domestic and globally

Prepared, assigned and tracked loaner equipment

Added, replaced memory, keyboards or motherboards to devices as diagnosed

Configured and managed Voiceover IP system

Upgraded, refurbished and redeployed equipment

Developed customer applications (Edusoft Grader, DataDirector)

Ensured the integrity of traffic intelligence with the scope of company guidelines

Researched and recommended new specifications for desktops and laptops

Contact this candidate