El Paso Quality Assurance

VALERIE ESPINO

***** ****** **** **. ● El Paso, Texas 79924 ● 915-***-**** ● ******@*****.***

OBJECTIVE

Ambitiously determined to secure a highly rewarding career where I can use my skills and knowledge to support an organization and ensure smooth operations making the organization successful.

SUMMARY OF SKILLS

●Ability to work with individuals of various cultural backgrounds and abilities.

●Knowledge of institutional systems and software.

●Thorough competence in handling the routine administrative functions.

●Proficient in functions of data interpretation, report creation, and presentations.

●Superior organizational skills with high motivation and tenacity to assist in all departments.

●Highly flexible and adaptable towards fast paced environments with dynamic situations.

●Manage multiple tasks with deadlines in high-pressure environments utilizing all my knowledge and skills.

WORK EXPERIENCE

PA II/ TRANSITIONS SIGNER /SSM Jul. 2023 – Present

The Logistics Company (40 hours/week)

•Coordinated and ensured all National Guard and Army Reserves service members receive their uploaded demobilization packets prior to processing. Assisted Lead and Chief with briefings to soldiers prior to processing alongside GS.

•Ensure all information is correct and accurate for the DD214s of the service members. Reviewing and explaining all facets of the DD214 to service members.

•Assisted with all excel rosters; organized all files (from printing, sorting, filing, and distributing) for uploading and processing. Worked closely with GS to ensure a smooth transition process for service members regarding all documentation and assisted with flow of traffic within the department during unit processing. Provided backup to all clerks when necessary, during the processing of all service members by distributing all DD214s to service members for review. Aided the Lead and Chief with the breakdown of all CRC packets and Unit packets for validation with accurate counts.

•Assist with the quality assurance of all completed DD214s to ensure accuracy and provide any necessary information to Lead and Chief.

•Attended and participated in all Teleconferences during the week to provide accurate and updated information to the department regarding upcoming 30/60/90-day Unit data.

Opened, printed, and organized all SafeLink packets submitted by the processing out units pending to arrive. Assisted in the shredding of all documentation for security purposes daily.

•Filed and organized all processed DD214s. Maintain and update all rosters for the Annex R1 for Units using excel workbooks. Assisted in updating and maintaining the monthly calendars for the Lead and Chief for all clerks shared duties. Answered all phone incoming Lead and Chief whenever necessary.

•Work as a stand in for when the Lead and Chief are away. Step in and assist wherever needed.

PA II / I.D. CARD CHIEF/SSM Aug. 2022 – Jul. 2023

Tatitlek (40 hours/week)

•Maintain meticulous data reports in the inventory Logistics Portal (ILP) for all controlled consumables required for ID section meeting regulations AR 380-5. Assist Lead and other Chief with all reports to include AAR, EOW, TTCM, War Rollup, DAR, and safety briefing for all employees ensuring accuracy for leadership while sending reports to proper leadership daily and weekly. Exercise discretion, tact, and good judgment when dealing with clients and employees.

•Established/Maintained required forms, records and files for all Service Members and Contractors requesting and authorized access to Ft. Bliss. Maintain accurate counts of all Card Stock within the department and that inventory during opening and closing procedures daily.

•General supervision, guidance, and instruction concerning overall goals and objectives, priorities, and deadlines to other SSM and/or VO. Interpret all laws, rules, regulations, directives, decisions, and policies applicable to the ID cards section. Keep leadership apprised of, identify complex problems, and review related information while suggesting professional development and evaluation solutions for staff during shifts. Receive and answer routine and/or complex telephone, electronic mail inquiries or refer to appropriate staff members. Have the knowledge of mobilization/demobilization operations via Personnel Policy Guidance.

•Special collaboration and close communication with other departments, ensuring a close interaction within Ft. Bliss to accomplish mission parameters.

•Always instill and generate a Teamwork atmosphere within the department.

Research and/or provide information on personnel related issues to service members regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended. Provide data input, information retrieval, and manipulation services to service members deploying/redeploying.

•Maintain a working relationship with all leadership to ensure optimal productivity within the department. Add, update, retrieve, display, transmit, and store DAD or DoD sponsored individuals in the DEERS database after verifying the official documentation.

•Use of administrative and clerical skills to maneuver and process through various software systems to complete tasks, while maintaining a professional atmosphere with outstanding customer service for all service members, clientele, and leadership within Tatitlek.

PA I / I.D. CARD CLERK/VO Mar. 2022 – Aug. 2022

Tatitlek (40 hours/week)

•Receive and answer routine and complex telephone and electronic mail inquiries or refer to appropriate staff members.

•Research and/or provide information on personnel related issues to service members regarding directly applicable rules, regulations, procedures, and requirements to provide explanations of actions taken or recommended. Provide data input, information retrieval, and manipulation services to service members deploying/redeploying. Add, update, retrieve, display, transmit, and store DAD or DoD sponsored individuals in the DEERS database after verifying the official documentation.

•Generate the DD 1172 (application for uniformed services identification card and DEERS enrollment) and print out DD 1172. Issue TA180 cards as needed; add and remove dependents as required with all necessary documentation. Use of administrative and clerical skills to maneuver and process through various software systems to complete tasks, while maintaining a professional atmosphere with outstanding customer service for all service members and clientele.

PA I / TRANSITIONS CLERK Nov. 2021 – Mar. 2022

Tatitlek (40 hours/week)

•Coordinated and ensured all National Guard and Army Reserves service members receive their uploaded demobilization packets prior to processing. Assisted Lead and Chief with briefings to soldiers prior to processing alongside GS.

•Assisted with all excel rosters; organized all files (from printing, sorting, filing, and distributing) for uploading and processing. Worked closely with GS to ensure a smooth transition process for service members regarding all documentation and assisted with flow of traffic within the department during unit processing. Provided backup to all clerks when necessary, during the processing of all service members by distributing all DD214s to service members for review. Aided the Lead and Chief with the breakdown of all CRC packets and Unit packets for validation with accurate counts. Attended and participated in all Teleconferences during the week to provide accurate and updated information to the department regarding upcoming 30/60/90-day Unit data. Opened, printed, and organized all SafeLink packets submitted by the processing out units pending to arrive. Assisted in the shredding of all documentation for security purposes daily.

•Filed and organized all processed DD214s. Maintain and update all rosters for the Annex R1 for Units using excel workbooks. Assisted in updating and maintaining the monthly calendars for the Lead and Chief for all clerks shared duties. Answered all phone incoming Lead and Chief whenever necessary.

PROGRAM COORDINATOR Jul. 2018 – Nov. 2021

TTUHSC El Paso Family Medicine Sports Medicine Fellowship Program (40 hours/week)

•Coordinated and ensured the proper maintenance and utilization of the ERAS program to include utilization, compliance, and implementation of software and/or hardware changes, requirements and maintaining user privileges and training Faculty in usage and troubleshooting. Maintain, update, and organize the calendars and schedules for eight faculty members, twenty-four residents, and two fellows.

•Ensured the timely, complete, and accurate execution of all assigned administrative activities related to the Residency Program. Maintains an active list of all non-salaried volunteer faculty for the residency program.

•Prepared and distributed resident clinic schedules as instructed by the program director. Obtained approval for changes from Chair and Program Director. Served as an information resource for residents regarding problems with licensure, insurance, DEA, and DPS, NPI numbers and benefits. Scheduled resident vacation requests and maintains sick leave balances according to the guidelines outlined in the residency manual, i.e., availability, rotation rules, clinical schedule. Maintained and ensured the accuracy of all resident files including rotation evaluation, semi-annual evaluations, advisor-advisee meetings and reports, and conferences attendance statistics.

•Assisted in responding to requests for information pertaining to the residency program. Monitor and verify resident duty hours according to ACGME & RRC requirements; assist in response to non-compliance. Assisted the Program Director and Chief Residents in scheduling conferences. Coordinates lunch schedules. Reviewed, sorted, and selected applications for interview and perform administrative portion of applicant interview to include pre-application process for TMB licensure, including graduate statement verification from medical school; maintain applicant files to include distribution, data collection, evaluations, summary reports and ranking.

•Purchased booked, all educational materials for residency program. Prepared and coordinated exit packages for graduating residents and those leaving the program early, to include PAF, insurance forms as specified by the GME office in an efficient manner. Performed additional duties assigned by supervisor within the scope of position, following TTUHSC policies and procedures, to meet the goals and objectives of the department. Gather all documents and prepare files for all incoming residents. Prepared professional liability forms, gather signatures for contracts and enter PAF's into the system.

Prepared all paperwork required from site rotations. Assisted the Program Director in ensuring that each rotation has an appropriate letter of agreement and list of goals and objectives. Coordinated interview process, including schedules, arrangements, meal purchases and reimbursement. Triages resident complaints and directs them to the program director or appropriate party. Coordinated, informed, and provided status and follows up on reports and projects with the program director, administrator, and regional chair on all administrative matters related to the residency program to be utilized within the institution and for outside agencies as requested, i.e., ACGME, AAFP, ABFP.

COORDINATOR Jul. 2014 – Jun. 2018

TTUHSC El Paso Graduate School of Biomedical Sciences (40+ hours/week)

•Assist with continuity of daily telephone coverage on behalf of the TTUHSC El Paso GSBS Department; I respond to inquiries regarding the GSBS programs and entrance prerequisites from current to future students.

•Provide direct administrative support to include preparing of correspondence, assisting Faculty with presentations, generating agendas, schedules, and any other documents for the GSBS; Coordinate pick up and distribution of incoming and outgoing mail, packages, etc. as needed on behalf of the GSBS. Coordinated and scheduled classroom and conference room including any setup for audio visual needs by utilizing the room reservation system the GSBS needs.

•I have facilitated and administered training to both the registrar’s office and members of the School of Nursing in Banner. Have trained individuals in the equipment set up for the classroom such as the computer, projector, and AV system. Analyzed, Created, maintained, and updated files/database on all GSBS students. Analyzed, coded, classified, and filed all documents/records of immediate work area and department, as directed, and required. Analyzed maintenance of the department filing system such as the GSBS shared drive to ensure user friendly retention needs.

•Analyzed databases such as the GSBS student demographics and faculty teaching efforts for the past two years. Provide administrative support to GSBS current and future students upon request. Maintain and update current files/databases on all GSBS students to ensure compliance with immunization requirements and records. Assist the GSBS Unit Manager with the preparation of ePafs, EOPS payments, manual check requests, and other payroll forms as needed. Maintain the inventory and request all proper documentation for all items in the inventory system. Generated and analyzed reports for course review for both Dean and Advisor of the GSBS ensuring all students' needs have been met.

•Serve as the USO safety office for the GSBS currently and have assisted with the training of new employees regarding all safety forms and evaluations within the TTUHSC system. Analyzed program curriculum to submit application to the Texas higher Education Coordinating Board (THECB). Assist the GSBS unit manager with the planning and organizing of GSBS orientation, Student Research Week, Graduation, and Graduation Reception.

•Assist with preparation of travel arrangements, vouchers, work orders and requisitions for GSBS as needed and directed. Have been an intricate part of the establishment of a new application system for the GSBS. Worked closely with the Unit Manager to analyze current and graduated student’s records to meet requirements for the office of Institutional Research and Effectiveness to meet SACSCOS accreditation requirements. Received training provided by TTUHSC Human Resources department such as Time Management, how to Handle Stress, Managing Change, Fraud Prevention, Ethics, and FERPA.

RELATED EXPERIENCE

1998-2014 Legal Secretary: Tanzy & Borrego, El Paso, TX, Jun. 1998-Jan. 2000.; Legal Secretary: Terry W. Hammond & Associates, El Paso, TX Aug. 2002-Aug. 2003; Legal Secretary: Delgado, Acosta, Braden & Jones, El Paso, TX Sep. 2003-Feb. 2004; Legal Secretary: Gage & Kennedy, L.L.P., El Paso, TX, Mar. 2004-Jun. 2004. Legal Assistant/Assist. Manager: Rudy Perez, El Paso, TX Jun. 2004-Nov. 2004; Admin. Assistant: Tri-State Cosmetology Institute, El Paso, TX Jul. 2005- Nov. 2005 Admin. Assistant: Burnett Staffing, El Paso, TX, Dec. 2005-Apr. 2006; Admin. Assistant: El Paso Lamination, El Paso, TX, Apr. 2006 – Dec. 2011; Admin. Assistant I: University of Texas at El Paso, El Paso, TX, Jan. 2012- Apr. 2014

ADDITIONAL INFORMATION

●Bilingual: Fluent in English and Spanish

●MS Word, Excel, PowerPoint, Outlook, Access

●Telephone Reception

●Planning and Scheduling

●Event organization

●Customer Service and ability to deal with people.

●Internet Research

●QuickBooks

●CPA Certified

●Unit Safety Office

●Staff Senate Secretary

●Notary Public

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