Customer Service Associate
Resume:
F
La'Kemma Fisher
********@*****.***
Ogden, Utah 84404
SUMMARY
Fantastic critical thinker connects seemingly separate details and keep up-to-date on Safety regulations. Proficient in critical thinking and solutions-oriented problem-solving. Adaptable Manager offers 6 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
SKILLS
Safety Documentation and Materials
Fire and Safety Guidance
Safety Training
Safety Compliance
EXPERIENCE
Safety & Driver Coordinator
Ogden, UT
DHL Supply Chain/ May 2022 to Current
Organized teams and resources to optimize timely deliverables.
Enhanced performance through collaboration with diverse teams.
Delegated work to staff, setting priorities and goals.
Guided employees in handling difficult or complex problems.
Discussed job performance problems with employees, identifying causes and issues to find solutions.
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Managed safety and health programs, enforcing compliance with occupational health and safety regulations.
Conducted safety briefings at beginning and end of shifts to inform crews of daily task safety hazards.
Customer Service Associate Cashier
Ogden, Utah
WinCo Foods/ May 2021 to May 2022
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Followed policies and procedures to meet or exceed established performance requirements.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Promoted brand and marketing campaigns to create interest with customer.
Recommended and initiated product offerings to meet customer changing needs.
Healthcare Customer Service Representative
Roy, UT
Connexion Point/ Aug 2019 to Apr 2022
Participated in weekly training sessions to improve product knowledge and enhance company growth.
Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
Conducted fact-finding assessments to create sales presentations for client engagement.
Assisted members to enhance current plans with supplemental benefits to boost sales.
Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
District Manager
Ogden, Utah
Standard Examiner Newspaper/ Sep 2019 to Apr 2020
Mentored team members by demonstrating best practices for sales and customer service.
Drove district growth through program quality, sales initiatives and customer service.
Cultivated positive rapport with associates and team leadership.
Resolved customer complaints regarding sales and service.
Directed and coordinated products, services and sales activities.
Monitored staff performance and addressed issues.
Trained employees on additional job positions to maintain coverage of roles.
Created training modules and documentation to train staff.
EDUCATION AND TRAINING
Business Management
Penn Foster Career School Feb 2012
Scranton, PA
Paramedic: EMT-Paramedic
Daniel Freeman Medical School May 2007
Los Angeles, CA
Contact this candidate