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Business Development Operations Manager

Location:
Las Vegas, NV
Posted:
February 13, 2024

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Resume:

Joe Lawson

Las Vegas, NV – *****714-***-****– ad3ln8@r.postjobfree.com – https://www.linkedin.com/in/joe-lawson-67481629/

Organizational Management

Financial Management

Customer Retention

Process Improvement

Performance Reporting

Program Administration

Business Development

Dedicated, versatile, creative out of the box thinker, action and results driven by using collaborative cross-functional approach to successfully streamline operations, and lead teams to increasing overall productivity.

Analytical professional with extensive experience developing, deploying, and evaluating systems aimed at improving quality and efficiency.

Skilled, results-oriented Leader with proven experience motivating and managing cross-functional teams.

Well-qualified multitasker with experience in working independently in an executive advisory role.

PROFESSIONAL EXPERIENCE

Baseband Telecom Las Vegas, NV 2023-2023

Operations Manager May 2023- Dec 2023

Responsible for leading local management and field teams in day-to-day execution of assigned projects. Overseeing all phases of assigned projects and operations, including project initiation, facilitation, project plan development, quality planning, communications planning, ensuring projects are delivered on time and within budget and managing a divisional P&L. Produced regular written project status reports and lead project team meetings. Managed scope creep through client changes and internal change orders when applicable. Developed and maintained effective relationship and communication with customers and project team members.

Cost Reduction: Reduced operation cost by 73% within 6 months.

Profitability: Increased profitability from an average of negative 125% to positive 10-15% profitability.

Pega Systems Las Vegas, NV 2021-2023

Solution Consultant Mar 2021- Feb 2023

Supported the Communication and Media team in North American Sales team as a Solution Consultant. Collaborated with product managers, software developers, analysts, business officers, and other groups to ensure the successful execution of sales strategy. Responsible for evaluation and recommendations with customers on current technology and areas of opportunity to improve with Pega products. Created architectures, demo solutions, discussed ideas and solving client problems.

Solution Specialist: Analyzed the key issues of clients and evaluate how Pega's unique technology can drive meaningful improvements.

Cross-functional Approach: Worked daily in collaborative and cross-functional team including Business Value, Product Specialist, Partners, and Sales teams.

Zinier San Mateo, CA 2018-2020

Enterprise Solution Specialist – Sales Engineer Nov 2018- Oct 2020

Supported entire North American Enterprise Sales team as subject matter expert in Telecommunications, Electric, Gas & Oil, and Renewable industries. Managed telecommunication technology projects to improve or expand consumer telecommunications services. Developed product demonstrations that highlight the value proposition based upon customer needs. Built business case while identifying key KPIs for the client's business and overall project. Established communication plans with clients and provide client and internal reports on overall performance. Developed internal executive reports and conduct strategic project business reviews.

Solution Specialist: Gathered insights from the business through analyzing data, identifying trends, and looking around the corner to develop innovative solutions for sales.

Subject Matter Expert: Telecommunications expertise, including wired/wireless communication, radio frequency (RF), digital signal processing, computer networks, cloud and data processing, cybersecurity, antennas, fiber optics, integrated circuits, encryption and coding, and network engineering products and services.

AT&T Las Vegas, NV 2016-2018

Sr Technical Project Manager Apr 2016- May 2018

Continued role and reduced responsibilities with Office of the VP. Wholly Responsible for construction and deployment of Wireless network in the Las Vegas Market. Managed telecommunication technology projects to improve or expand consumer telecommunications services with multiple teams including Engineering, Site Acquisition, and external vendors. Responsible for compiling, interpreting and presenting weekly as well as Monthly Director and above readout for Las Vegas, San Diego, Hawaii, Desert Southwest, and Mountain regions. Readout primary focus tracked challenges and submitted project updates, detailing construction status and project updates, budgets and vendor scorecards.

Client Service: Managed and scheduled area Market Turf vendor work for new site builds and modifications.

Project Management: Responsible for overseeing process from site acquisition through construction completion for 700 + sites in the Las Vegas wireless market.

AT&T Greater Los Angeles Area, CA 2012-2016

Office of the VP - Area Manager Network Process & Quality Dec 2012- Apr 2016

Worked directly for the Vice President of Construction & Engineering for the West 14 state region. Developed, implemented and maintained team project deliverables. Assigned as liaison with External Affairs, responsible for communication of Project VIP progress and preparing monthly VIP results reports. Served as primary point of contact for vendors regarding new products and services. Attended executive meeting with Vendors and Partners with the responsibility to advise on performance, price, quality, of current Partners as well as evaluations and recommendations on proposed Partners. Responsible for recommendations and evaluations for trial technologies, equipment and processes. Projects regularly provided interaction from multiple teams including but not limited to: labor (field and in house), engineering, Operations, Program and Project management, External Affairs and Municipalities, corporate IT, and multiple executives and leadership. Responsible for collecting and compiling monthly regional reports and presentation as well as Quarterly national reporting.

Efficiency & Quality Improvements: Responsible for presentation of cost and time savings path modification. Managed project coordinating plan interaction between West C&E teams, implementing Disaster Recovery plans and execution. Developed a web-based tool to support strategic dispatching of West C&E Emergency equipment and vendor partners.

Sr Real Estate & Construction Manager Dec 2010- Dec 201*-****-****

Managed cross-functional teams to determine investment recommendations. Served as liaison for the ASG National Standards Team, implementing processes to be used on a national level. Responsible for standardizing best practices within the West Region for ASG and representing ASG on weekly war room calls to assure proper forecasting of equipment needs. Developed standard and processes for configurations, installations and deployments in collaboration with National Standards team.

Efficiency & Quality Improvements: Served as SME across various markets, supporting Supply Chain Management and Market Planners to assure timely delivery of equipment required for regional projects. Created venue cost estimating application to assist in estimating build costs, based on past financial reports. Developed costing tool to evaluate cost differences between transport options for ISE deployment.

EDUCATION

Master of Business Administration

Bachelor of Science in Business & E-Business

Undergraduate Studies in Industrial Engineering



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