ANGELA BROWN

ad3ln3@r.postjobfree.com 216-***-**** North Olmsted, Ohio 44070

Summary

Exceptionally detailed, organized, and highly accurate business professional with a unique ability to successfully manage multiple secretarial projects simultaneously. Proven competencies as an office administrator with the ability to empower others and foster cohesive business environments. Consistently leverage organizational capabilities to facilitate well-run and streamlined office operations. Deliver outstanding results, leading to increased levels of responsibility and recognition. Well-developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds. Core areas of expertise include: Managing Files, Records & Documents - Organization & Planning Managing Calendars & Travel Arrangements - Developing Policies & Procedures Preparing Correspondence & Reports - Handling HR Responsibilities Microsoft Office Suite - Data Entry / Type 80 wpm Strategic Planning - Excellent Customer Service Receptionist Duties - Medical Billing / Coding Ability to work well with all levels of staff - Positive demeanor and professional attitude Strong organizational, technical and interpersonal skills - Confident Trustworthy, ethical and discreet - Detailed oriented and resourceful

Skills

Memo Preparation

Scheduling

Minute Taking

Meeting Planning

Workflow Optimization

Travel Coordination

Appointment Scheduling

Information Security

Expense Reporting

Office Administration

Data Entry

Calendar Management

Mail Handling

Filing

Quality Assurance

Invoice Processing

Document Control

Records Management

NexGen Medical Billing

Scheduling and Calendar Management

Computer Skills

Medical Billing

Internal Communications

Health Insurance Processing

Professional and Mature

Data Entry Documentation

Schedule Management

Highly Organized

Strong Interpersonal Skills

Records Administration

Document Retrieval

Critical Thinking

Experience

Cleveland Clinic Cleveland, OH

Administrative Assistant II

02/2023 - Current

Manages and prioritizes multiple assignments simultaneously and effectively such as, acting as a liaison between internal and external customers by greeting customers, answer and triage phone calls

Administers calendar and schedules management

Composes and prepares a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required

Provides coverage of other areas such as front end, point of service and registration

Coordinates management functions and assists in special projects

Other duties as assigned.

Cleveland Clinic Cleveland, OH

Surgery Scheduling Coordinator

12/2019 - 02/2023

Giving new patients paperwork to fill out, putting together their medical charts, and verifying their insurance information

Answering telephones and emails as well as common questions about surgical times, appointments and instructions

Scheduling patient's surgeries and appointments, sending reminders to patients, and add on orders

Providing patients with pre and post-operative instructions

Ensuring all cases and appointments are scheduled in a timely manner in accordance with the Physician or Surgeons directions

Manage incoming and outgoing phone calls and emails and often they will assist with management of the front desk as well

They may also assist with the insurance verification and billing process.

Cleveland Clinic Cleveland, OH

PAS/Financial Counselor

09/2015 - 12/2019

Provides a comprehensive set of business, financial, and appointment related services

Cross-trained to staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration, Radiology, Bed Booking, Arriving patients, Cashier, Pre-registration, verification, pre-certification, scheduling and financial counseling

Identifies and utilizes appropriate reports to contact insurance payers for resolution to accounts that are pending, denied or in the appeal process

Functions as a Super User

Acts as a resource for training of new team members and during the implementation of new processes

Other duties as assigned.

Envision Rx Options Twinsburg, OH

Pharmacy/Customer Service Representative (Contractor)

10/2014 - 06/2015

Answer calls and respond to emails, handle inquiries both telephonically and by email

Resolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolution

Respond to routine inquiries on multiple products from members, providers, pharmacies, and employer groups

Research required information using available resources

Place outgoing phone calls when business ventures warrant

Route calls to appropriate resource

Document all call information according to standard operating procedures

Enter data accurately and timely

Maintain a positive and professional demeanor at all times

Utilize multiple company database programs for accessing member information

Achieve individual performance goals for productivity and quality

Maintain confidentiality of patient and proprietary information

Responsible for supporting the pharmacy/member help desk call center functions of the company in accordance with the policies and practices of Envision Rx Options

Other duties as assigned.

URS1 Gaithersburg, MD

Customer Service Representative (Contractor)

08/2013 - 06/2014

Initial screening of applicants to verify that they meet program eligibility requirements

Reached out to applicants at specified points in the case development process to schedule appointments

Stages in the process include; but are not limited to, initial intake, damage assessments, review meetings related to documents that needed to move forward, and option selection meeting appointments and grant agreements

Scheduled inspections.

Enterprise Holdings St. Louis, MO

Procurement Administrative / Executive Assistant

11/2010 - 06/2013

Created purchase orders in PeopleSoft for IT hardware and software

Able to optimize inventory to support production requirements and meet target inventory levels and turn rates

Excellent understanding of quality and delivery requirements in compliance to company requirements

Highly skilled in planning, organizing and procuring merchandise

Managed quotes, requested approval

Help source alternative items for buyers and customers

Processed order requests and resolved problems with defective equipment

Updated and monitored tracking information on equipment

Resolved pricing disputes and claims with vendors and suppliers.

Modis IT Independence, OH

Executive Assistant and Office Specialist II

04/2005 - 08/2010

Processed new hire paperwork and Contract Agreements

Responsible for coordinating drug testing's and background checks

Performed e-verify for all consultants and I-9's

Maintained client documents such as H1B Visas and Green Cards

Maintained compliance with policies and procedures

Prepared invoices, reports, memos, letters, and other documents, using word processing, spreadsheet, and database

Ordered and maintained office equipment and supplies.

Source Diagnostics Solon, OH

Medical Billing Assistant

02/2003 - 03/2005

Provided customer service support by responding to patient inquires in a timely manner

Responded to incoming calls from X-ray Technicians

Called in X-ray results to doctors

Heavy data entry with medical billing and ICD-9 coding

Processed EOB's

Attention to detail with patient billing and files

Responsible for highly sensitive, confidential and non-routine information.

Regional Diagnostics Warrensville Heights, OH

Medical Billing Assistant

01/2000 - 02/2003

Provided internal and external customer service

Schedule and confirm appointments with clients

Heavy medical filing

Managed incoming and outgoing mail, FedEx and UPS

Handled highly sensitive, confidential and non-routine information

Data Entry – ICD-9 coding

Processed EOB's

Attended meetings in order to record minutes.

Education and Training

Devry University

Certificate/Degree

01/2018

University of Phoenix

Online Classes

01/2013

References Available

True

Completed Classes

Critical & Creative Thinking / Foundations of Psychology / Humanities / Foundations of Personal Finance / Media & American Culture / University Composition & Communication II.

Computer Applications (Microsoft Office, Word, Excel, PowerPoint, Outlook). SAP, Adobe Acrobat, Technical experience using PeopleSoft, CMS, Appian, Brain Bench, Service-Now, Star, Epic, Core.

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