Shari Hardin

303-***-**** ad3ln0@r.postjobfree.com

OBJECTIVE

A creative technical solution architect possessing excellent communication, interpersonal, problem-solving, teamwork and leadership skills. A self-directed, energetic and results-oriented team player who willingly accepts new challenges, meets deadlines and is always learning new technologies. A professional who consistently displays a commitment to performance excellence.

EXPERIENCE

Lumen (formerly CenturyLink) 5/2018 - 8/2023

Solution Engineer - Indirect Channel

●Pre-sales engineering design, consultation and collaboration for the indirect channel. Consistently exceeded quota of apx $75k/month. Present and demo products as required. Adept at requirements gathering and positioning solutions for customer’s pain points.

●Proficient in upper stack solutions including Edge, Private and Public Cloud, VMWare, SDWan, SASE, Content Delivery, Data Analytics, SIEM, Storage, Bare Metal, SaaS, Wireless WAN/LAN solutions, VOIP and UCCaS.

●Indepth security services including DDoS, CASB, Zero Trust, DLP, Malware, MFA, SWG, WAF, Remote Access, EndPoint Protection, IoT and data sovereignty/encryption.

●Responsible for technology migrations and making recommendations for upgrading older technologies to current industry standards including virtualization, AIP integrations, workload migrations, and business continuity reviews.

●Design cloud connect for public cloud access including AWS, Azure, Google and Equinix Exchange.

●Participate in master partner events representing Lumen as a panelist for cloud/edge and current market technologies.

●Partner relations with presales, on-boarding and post-sales support including remediation, design changes due to latency, outages or moves, root cause analysis. Assist with renewals and product technology refresh.

●Lead creation of technical training process / reference materials for complex products for peer usage and mentoring.

CenturyLink, King of Prussia, PA 5/2011 – 5/2018

Sr. Sales Engineer – System Integrator Alliance

●Pre-sales engineering design work and customer presentation for enterprise companies. Sell to, sell-through and go-to-market opportunities with major companies on a global basis. Industries included Education, Healthcare, Finance, Government, Transportation, Airline, Pharmaceutical and Retail.

●CenturyLink Technology Services (formerly Savvis) SME for all collocation and hosted/managed services including public and private cloud compute, SAP, edge technologies, SIEM, data analytics, security and storage solutions. Designing to stringent compliance regulations - HiTrust, PCI, PHI, HIPPA

●Standard and custom design solutions on a global level for all Layer 2 and 3 products

●Participate in trade shows and partner events for new business acquisitions.

●RFP/RFI technical assistance for all accounts.

●Provide leadership for mentoring and training new engineers coming into the group.

AT&T Operations, Englewood, CO 8/2007 to 12/2010

Technical Network Consultant III

●Pre-sales engineering design work and customer presentation for Premier Segment on a nation-wide basis.

●Hybrid position dealing with Global (WAN) and Metro (LAN) opportunities for approximately 45 sales executives and 200+ products across all regions including international.

●Main products include AVPN, EVPN, PNT, MRS, MIS, IPFR, ANIRA, Hosting/Collocation, OPT-E-MAN/WAN, Gigaman, UVN, VDNA, IP Flex Reach, BIB, ATT Connect, Wireless solutions, Telepresence, NVPN and NetVPN, etc.

●Pricing and contracting for metro products across all regions.

●Post-Sales engineering assisting with installation.

Qwest Communications, Denver, CO

Sales Engineer – System Integrator BMG Group 5/2006 to 8/2007

●Pre-sales engineering design work and customer presentation for enterprise companies. Sell to and sell-through opportunities with major companies on a global basis. Accounts include Hewlett Packard, ACS, EDS, Lockheed Martin, General Dynamics, CGI, SAIC, Accenture and IBM. Supporting base revenue target of $151 Million - TIBR.

●Design and pricing for in-region and out-of-region solutions for all products. Products include IP/MPLS, Ethernet/MOE, Switch, VOIP, ATM/FR, Wave/Geomax (DWDM), Transport, SHNS, Leased Access, Int’l and Metro Private Lines.

●RFP/RFI technical assistance for all accounts.

●Maintenance Agreement renewals for existing contracts.

●Post-Sales engineering assisting with installation and customer hand-off/testing issues.

Shari Hardin Page 2

Sr. Engineer – Network Engineering (CNDC) 12/2002 - 5/2006

●Lead Design Analyst - Liaison between Sales and Engineering for solution design and capacity checks for all offered Layer 2 and 3 products.

●Develop and champion non-standard designs through ICB process

●Assist Sales Engineering in design of nation-wide networks including international and government.

●Network lead for training course development and input for TBS to TIRKS conversion.

●Responsible for requirements gathering for Due Diligence Studies.

●Develop training and database interfaces for sales engineering and product; write process for product flow-through

IT Program Manager / Executive Administrator 6/2002 - 12/2002

●Program management for IT network systems initiatives.

●Responsible for intranet website design and development.

●Develop presentations for key performance indicators and financial reporting.

Internet Engineer/Planning 8/2000 - 12/2001

●Product forecasting and implementation for VPN, DIA, DIAL, ATM/Frame Relay, International, Ethernet and VOIP, including space and power (inside plant).

●Initiate circuit optimization, migrations and grooms project resulting in over $40 million in recovered assets.

●Project management for engineering and architecture initiatives.

●RFP/RFI preparation and evaluation of 3rd party software solutions.

●Evaluate current capacity against forecasted sales to determine site build-outs, upgrades and circuit augmentation.

●Lead technician on NDLEC and Ethernet (Layer 3) platform/product implementation

●Implementation of standardized process and installation procedures for TeraPops and Cyber Centers in accordance with Telecordia and company standards.

Manager – Network Operations 9/1999 - 8/2000

●Lead on top 10 customer escalation team assisting the NOC in addressing tier 2 and 3 issues.

●Provide employee development/career path guidance and performance reviews.

●Testing and Acceptance of new ADM/Trib insertions between BER testing and provisioning including process definition, process flows, technical documentation, training and issue resolution; 24x7 operational function. Included Nortel, Cisco and Lucent equipment.

●Manage consulting teams of 40+ for company-wide project initiatives.

●Responsible for database/GUI design, functionality, user acceptance testing, administration and integration on strategic systems.

●Responsible for bringing Nortel OPCs on-line, including procedures and technical documentation, department interaction, vendor coordination and training.

●Software trainer and course development and presentation to consultants and employees.

●EDP/INM/TBS comparison reporting and correction resulting in over $20+ million in recovered capacity.

Professional Development

Arapahoe Community College, Littleton, CO

Business Administration

Certifications – CCDA, CMNA, Fortinet NSE1-3, VMWare VSP

CCNA course completion

Lumen security and cloud certifications

Computer Experience

Proficient in a Windows environment, Microsoft Office, Visio, SalesForce, Big Machines, Clarify, PeopleSoft, TIRKS, TBS, F&E, CORE, Big Machines, CASPER, INM, Telequote, Keystone, QPT, QuoteExpert, Sharepoint, Lexis-Nexis, UNIX, Oracle, AS/400 (including Unicorp and JD Edwards) and various archaic company specific software packages.

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