DOUGLAS S HYKES

North Lawrence, Ohio 330-***-**** ad3lmy@r.postjobfree.com

Highly motivated and successful manager with over 40 years of experience in the automotive industry. An impeccable leader with a strong attention to detail to meet company goals as well customer needs. A trustworthy and dependable individual who values good work ethic, communication and working effectively with a team.

Leadership Critical thinking Well-organized and Efficient

Problem Solving Coaching & Motivating Self-motivated and Assertive

Judgment &Decision making Proficient in Microsoft Office Time Management

Excellent Communication Skills Fluent in American Sign Language Training & Development Infiniti of Akron

Executive Manager

Akron, Ohio – February 2023 to October 2023

Waikem Motors Inc

General Manager

Massillon, Ohio – January 1981 to October 2023

Oversaw day to day operations of up to 6 lots at a time including Hyundai, Kia, Misubishi, Honda, Subaru and Infiniti as well as economy lots

Worked directly with department managers and monitored daily reports to ensure goals were being met

Responsible for new and used automobile inventory for every lot

Verified payroll was accurate prior to employee checks being issued

Resolved customer concerns and complaints while maintaining high customer satisfaction index

Used effective communication with company executives to keep up to date on daily activities

Recruited, hired and trained staff with a strong record of longevity

Managed and oversaw company advertisement including digital, email and social media

Followed regulations to ensure compliance

Managed service, parts and sales department managers and displayed excellent leadership skills

Sold new and used automobile inventory and successfully closed deals on a daily basis Nada Academy

McClain, Virginia

GMAC Finance

Detroit, Michigan

Computer Software: ADP, Inventory Pro, First Look, Auto Lot manager, Dealer Track, NCC, Auto Check, Lease Link, Pro Max, Smart Auction, Dealer Socker, Cobalt, Arkona Business, Vin Solutions, V-Auto CAREER SUMMARY

SKILLS AND QUALIFICATIONS

WORK HISTORY

PROFESSIONAL EXPERIENCE

EDUCATION

SOFTWARE

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