Monica Jacques

Assistant Service Manager/ Service

Coordinator

Contact

**** **. **. **

Addison, Al. 35540

256-***-****

ad3llb@r.postjobfree.com

Accomplished Assistant Customer Service Manager with a proven track record at Clayton Homes, adept in assessment and resource utilization. Leveraged strong verbal communication and Microsoft Excel experience, enhance operational efficiency and customer satisfaction. Excelled in roles requiring the ability to navigate complex situations and drive positive outcomes.

Education

Winston County High

Double Springs, Al. 35553

Key Skills

Dispatching

Verbal Communication

Scheduling

Communication

Problem-solving

Experience

February 2022- Present

Assistant Service Manager

June 2014- Present

Customer Service Coordinator

January 2011- June 2016

Convenience Store Owner

Responsibilities: Handling incoming calls from customers regarding product or service inquiries or complaints. Demonstrating the ability to remain calm under pressure while dealing with difficult situations. Resolve complex issues quickly and efficiently while maintaining professionalism. Dispatching service work orders and parts to the correct location to get the repairs completed. Keeping in contact by email and phone with the customer for the duration of the service. Communication

Verbal communication along with email transactions to ensure that all parties involved are kept informed on what and how we will be handling the issues.

Leadership

Successfully help lead our department in excellent service and communication with our customers.

References: Upon Request

Contact this candidate