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Customer Service Gulf Coast

Location:
Fort Myers, FL
Posted:
February 13, 2024

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Resume:

Julia Koch

Fort Myers, FL *****

ad3ll3@r.postjobfree.com

+1-954-***-****

Dedicated and passionate new esthetician and laser technician seeking an opportunity to achieve a challenging role in the MedSpa Career!

Recently graduated through Gulf Coast Academy which had brought hands-on training along with specialized coursework in topics like Anatomy and Physiology, Performing and Functional ingredients in skincare, the importance of treatment plans, selling/retailing, and encouraging limitless youth! I also acquired in-depth knowledge about laser techniques, electrolysis, thermolysis, and galvanic. For my educational experience, I am currently enrolled at Florida Gulf Coast University and am on the path to getting my AA in Psychology, and then a BA in Business. My proficiency in customer service and appointment scheduling has prepared me for this position as it taught me time management, interpersonal communication skills, and how to work in a fast-paced environment.

Work Experience

Restaurant Server/Banquet Server

Backwater Jacks Bar and Restaurant - Bonita Springs, FL February 2023 to Present

• Serves at an upscale seafood restaurant located at Bonita Bay Marina.

• Able to work under pressure in an effective and orderly way.

• Anticipated guests need by working collaboratively with peers/coworkers to ensure customers' needs are met.

• Served events that hold 25+ people in a party.

Server/Hostess/Food Runner/Busser

Tacos and Tequila Cantina - Estero, FL

February 2022 to March 2023

• Customer service skills by answering the phone and taking orders

• Carrying moderate-heavy objects

• Recorded and requested customers' orders in an organized manner

• Work 40 hours per week.

Photography Assistant

Munoz Photography - Oakland Park, FL

May 2021 to September 2021

• Worked directly with a photographer or team to assist with lighting, posing, and client wardrobe adjustments

• Carried heavy equipment in a fast-paced environment

• Managed/Assisted 4 Weddings

• Assisted a Senior graduation at the Hard Rock Stadium for Saint Thomas Aquinas High School

• Used coordination and planning to achieve efficient results on time

• Followed outlined steps of service to clients

• Able to work under pressure in an effective and orderly way Hostess/Cashier

Tacocraft LBTS - Lauderdale-by-the-Sea, FL

June 2019 to September 2019

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

• Displayed excellent customer service skills in person and on the phones

• Scheduled and booked customers

Education

Bachelor's degree

Florida Gulf Coast University - Fort Myers, FL

January 2021 to Present

Cosmetology in Esthetician/Laser Hair removal

Gulf Coast Academy - Fort Myers, FL

August 2023 to January 2024

High school diploma

Chaminade Madonna college prep - Hollywood, FL

October 2019 to June 2021

Skills

• Microdermabrasion

• Proficient in laser hair removal practice

• Chemical peel/ TCA

• Facials

• Computer skills

• Microsoft Excel

• Attention to detail

• Organizational skills

• Anatomy Knowledge

• Physiology Knowledge

• Time management

• Customer service

• Personal assistant experience

• Medical terminology

Certifications and Licenses

Esthetician License

October 2023 to October 2025

Also at the end of the month (January) I will be receiving my Electrology License, just waiting for it to process.

Assessments

Administrative assistant/receptionist — Proficient January 2024

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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