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Customer Service Delivery

Location:
High Point, NC
Salary:
At lease $70.000 annually
Posted:
February 13, 2024

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Resume:

Lester Boyd

Kernersville, NC ***** +1-336-***-**** ad3ll0@r.postjobfree.com

Professional Summary

Performance-driven professional with 15+ years of experience in progressing through challenging roles and fast-paced, time sensitive environments by leveraging outstanding analytical, problem-solving, organizational, collaborative, and multitasking skills. Capable of identifying and securing the most cost-effective transportation options, coordinating logistics, and working collaboratively with various teams and staff to maximize productivity and efficiency. Ability to coordinate, schedule, route, and track daily transportation services for clients to and from scheduled destinations, ensuring seamless service delivery. Counseling, interview, hiring, apply disciplinary measures; and too factor in termination when needed.

Work Experience

Leggett & Platt High Point, NC

Shipping Transportation Manager January 2022 to Present

●Provide exemplary customer service to the clients along with ensuring proper setting up for delivery of loads to various destinations to avoid damages and accidents.

●Successfully manage 2 warehouses within proximity of 5 miles and totaling 22 Shipping Docks to realize operational effectiveness.

●Administer all logistical operations, including planning, procurement, distribution, inventory stability, and ordering of raw materials and packing supplies to prevent out of stock situations.

●Shipments financial transparency and accuracy of an accountability average of $1.2 Million dollars on weekly basis through expected on time deliveries.

●Spearhead a fleet of tractor trailers and 5 road drivers to maximize resource utilization and facilitate effective management of workload.

●Serve as Auditor for CHOC sustainability and ISO 9001:2000 along with establishing and adhering to Shipping KPIs and coordinating with Kaizen team to drive collaborations.

●Maximize knowledge of OHSE policies, "White Belt" 6 Sigma, 5S, Lean, and DIFOTIS as well as implement sustainable programs, resulting in savings averaging $1000 – 1500 per week.

●Reduce departmental turnover by 90% which resulted in direct labor and training savings.

●Introduced and implemented new methods and tools to increase profit margin while minimizing scanning errors, re-training, and re-routing as well as handling customer negotiations for delivery options.

Guilford Technical Community College Colfax, NC

Instructor August 2021 to December 2022

●Instructed a class of 20 individuals to increase knowledge of practical warehousing, consisting of scanning, picking, loading/unloading trucks, staging, wrapping, inventory control, and scheduling.

●Built and sustained strong relationships by encouraging queries, comments, and concerns while laying the foundation for a dynamic and exciting classroom environment.

●Appreciated by senior advisors and instructors of displaying outstanding communication and presentation skills.

Pak Lite Pak Lite I Mebane NC

Shipping Manager December 2020 to November 2021

●Oversaw safety and training of 30 individuals to avoid accidents/injuries and maintain optimized workflow

●Ensured on-time shipments and deliveries as per requirements and established deadlines to meet and exceed expectations.

●Boosted morale of associates to drive productivity and efficiency, translating to attainment of set goals.

●Oversaw 5S and Lean management along with suggesting and introducing process improvements to contribute towards organizational success and growth.

●Coordinated with CSR’s and production team on design specifics and packaging to maintain seamless communication and information flow.

AMCOR Specialty Cartons Reidsville, NC

Shipping Manager April 2006 to September 2020

●Achieved 99% on-time in full deliveries to avoid complaints and ensure customer satisfaction, leading to positive experiences and feedback.

●Achieved average weekly savings of $1500 - $3200 combined via recycle and production to ensure cost effectiveness and drive profitability.

●Developed new KPIs for inventory management to drive improvements as well as facilitate uniformity and consistency.

●Maintained low employee turnover by establishing and sustaining a positive work environment focused on teamwork and collaboration.

●Accountability of $7.5 million dollars in shipments to various Customers and on time and in full deliveries.

Additional Experience

R J Reynolds Tobacco Shipping Coordinator, Miller Desk Superintendent, Lexington Furniture Superintendent, Thomasville Furniture Supervisor

Skills

Transportation Management, Logistics Support, Contract Negotiations, Process Improvements, Cost Control & Minimization, Strategic Planning, Staff Supervision, Regulatory Compliance, Fleet Management, Budgeting and restructuring.

Technologies

MS Office, SAP, ISO 9001, Kaizen, 6S, Agile, Six Sigma White belt

Education

Doctorate in Biblical Studies New Hope Bible College

Master’s in biblical studies New Hope Bible College

Bachelor in Pastoral Counseling New Hope Bible College

Associate in BS New Hope Bible College

Associate in management Davidson County Community College

Certifications

Train the Trainer First Aid Certification

Military Service

Branch: Army Rank: Specialist E4P/ Dessert Storm, Dessert Defiance Veteran



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