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Cyber Security Customer Service

Location:
Atlanta, GA
Posted:
February 13, 2024

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Resume:

Brian Mckinney

PROFESSIONAL SUMMARY

A passionate cyber security analysts professional with experience working within large enterprises across energy and IT service-based industries. Providing an organized approach to workload management with an emphasis on detail, combined with a robust methodology to incident response, investigation and remediation. Acknowledged for out-of-box thinking ability to pitch ideas, identify redundancies and streamline processes while also developing strategies to enhance the overall cybersecurity program. Highly effective management professional emphasizing innovation and creativity in solving complex problems. Possesses exceptional communication, organizational and presentation capabilities. Works diligently to achieve successful outcomes within set time constraints and develop maintainable processes and procedures.

CORE COMPETENCIES:

Troubleshooting Network Problems Internet Connection Issues Communications Technical Support Strategic & Technical Planning Cloud Computing Project Management Attention to Detail Conflict Resolution Leadership and Teamwork Flexibility and Adaptability Microsoft Office Customer Service Self-motivation Problem Solving Time Management Fast Learner Leadership Skills Teamwork Decision Taking Critical thinking and problem solving Ability to Work Under Pressure Leadership Effective Time Management Adaptability Ability to Multitask Communication Skills Ability to Work in a Team Microsoft PowerPoint Computer Skills Curriculum and Instruction Teaching Grading (Landscape) Learning Styles Management Differentiated Instruction Classroom Management NIST

PROFESSIONAL HIGHLIGHTS

Provide intelligence and cyber protection team leadership with current threat assessments and briefings on a regular basis.

Developing standard operating procedures for network system security operations and incident response.

Conducts all-source intelligence analysis on adversarial cyberspace capabilities and threats through research and analysis.

PROFESSIONAL EXPERIENCE

6th Grade Science Teacher Martin Luther King Middle School - Atlanta July 2023 - Present

Create lesson plans, evaluate student performances; and teach technology and hands on learning experiences for personal growth of students.

Instruct students through discussions, visual aids, and other effective teaching methods for student comprehension.

Ensures students success through differentiated instruction so that all learning styles are addressed. developed and implemented engaging lesson plans and laboratory activities to facilitate student understanding of scientific concepts.

Utilized analytical thinking to assess student progress and tailor instructional strategies to address individual learning needs.

Fostered a collaborative learning environment by encouraging student participation in discussions, group projects, and hands-on experiments.

Demonstrated attention to detail in preparing materials and equipment for laboratory experiments, ensuring safety protocols were always followed.

Communicated effectively with students, parents, and colleagues to provide feedback on student performance and discuss strategies for improvement.

Adapted teaching methods to accommodate diverse student populations, including English language learners and students with special needs.

Seasonal Ready Reserve Ramp Agent DELTA AIRLINES - Atlanta May 2015 - Present

Operate baggage scanners and computers to ensure baggage is routed accurately to the customers destination. Lifts, loads/unloads, sorts and transfers passenger baggage, airmail, freight, and company material in and out of aircraft bins, belt loader in a safe manner.

Safeguard Cargo, baggage, and mail from damage, loss, and weather.

Science Department Chair and 7th Grade Science Teacher Ligon Middle School - Raleigh Jan 2023 - Jun 2023

Planned for class activities, including preparation of units and lesson plans, identifying materials to implement class activities, class projects, providing feedback to students on completed work to ensure mastery of presented material, and grading of tests and assignments in a timely manner.

5th Grade Science Teacher Deerwood Elementary School - Atlanta Aug 2022 – Dec2022

Facilitate classroom management as well as administrative duties to include but not limited to tracking attendance, monitoring student academic performance and behavior.

Instructs students through lectures, discussions, visual aids, and other effective teaching strategies for student comprehension.

Administer assessments to monitor student comprehension while adhering to local, state, and federal testing procedures.

5th Grade Math and Science Teacher Green Elementary School - Raleigh Feb 2022 - Jun 2022

Provided and utilize school approved curricula that reflects the diverse educational, cultural, and linguistic backgrounds of the students.

Instructs students through lectures, discussions, visual aids, and other effective teaching strategies for student comprehension.

Administer assessments to monitor student comprehension while adhering to local, state, and federal testing procedures.

EDUCATION

Cambridge College Master of Education - Richmond County, Augusta Apr 2013

Paine College Bachelor of Arts - Richmond County, Augusta May 2003

COURSES

Google Cyber Security, Coursera Dec 2023 - Mar 2024

404-***-**** ad3lkn@r.postjobfree.com Atlanta, 30331 United States



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