Senior Account Manager

Harold Smith

Orlando, FL 32836

ad3lkg@r.postjobfree.com

407-***-****

Objective: Seeking an account management position where I can leverage my skills and experience to drive revenue growth.

Authorized to work in the US for any employer

Work Experience

Senior manager

407Enterprises LLC

- Orlando, FL

November 2021 to Present •

Managed a portfolio of key accounts, resulting in a 12% increase in revenue • Developed and maintained strong relationships with clients, resulting in a 95% retention rate •

Collaborated across-departments to develop and implement account strategies • Conducted regular business reviews with clients to identify opportunities for growth

Camera Operator

Golf Channel/NBC Sports Group -

Orlando, FL

2017 to November 2021

• Shot and recorded television programs, films, documentaries, or news and sporting events • Organized digital footage with video-editing software •

Collaborated with a director to determine the overall vision of the production • Discussed filming and editing techniques with a director to improve a scene • Selected the appropriate equipment, such as the type of lens or lighting • Worked with other film professionals, including electricians, lighting technicians and directors to determine desired effects, lighting requirements, camera movements and filming sequences. • Arranged studio sets to best suit the settings on the camera, and controlled the lighting equipment, film stock, audio and cameras to get the result the director desires from the film. • Maintained, cleaned and tested all broadcasting equipment and cameras to ensure every tool is in good working order each day before filming starts. •

Watched filming sets closely to determine if problems are present in regards to camera angles and lighting and notified the director about issues before filming starts.

General Manager Lyons Group,

Orlando, FL

May 2013 to October 2017 •

General Manager (GM)

Lyons Group - Orlando, FL

May 2013 to October 2017

• Actively create positive business energy and atmosphere while operating within acceptable and

accountable business procedures.

• Supervise and facilitate the hiring, training, supervising, maintaining, and coaching of all personal to

operate facility. Institute and maintain employee policies, procedures, job descriptions and employee

handbook.

• Ensure all daily, weekly and monthly reporting is done correctly and submitted within requested time

frames to the appropriate person(s) also guest service standards are followed and met by training and

developing team members.

Recreation / Entertainment Supervisor / Manager

Nickelodeon Family - Orlando, FL

October 2006 to March 2013

• Successfully managed daily operation of a 5 million dollar plus annual revenue producing recreation

department i.e 4000 sq. foot arcade, 100 seat 4-D Movie Theater, various crafts and activities.

• Supervise and monitor the training, development and schedule of all staff

responsible for organizing of recreational activities spanning the 800 + room resort

Quality assurance Manager

Adelphia Communications - Orlando, FL

2002 to 2006

• Skillfully performed call monitoring and provide feedback to supervisor by listening, recording and

reviewing screen images of individual agents while evaluating call quality standards.

• Delivered trends to internal departments and facilitated calibration sessions with local supervisors for

consistency sales agent.

• Tracked performance trends at team and individual level and sell Adelphia products and services to

Customers to increase sales.

Expediter/order picker

Medline Industries - Orlando, FL

1999 to 2001

• Selected orders in warehouse using various forms of lifts and pallet and answered calls from various

branches across the country.

• Located and set supplies and equipment within the Company database.

Safe serve food protection manager certified

TIPS safe alcohol certified

Education

Associate in Media Studies

Fccj - Jacksonville, FL

April 1997 to August 2000

Skills

• Filming

• VoiceOver (10+ years)

• Voice actor (10+ years)

• Singer (10+ years)

• Narrator (10+ years)

• Audio engineer (3 years)

• Writer (10+ years)

• Talent Acquisition

• Talent Management

• Performance Management

• Branding

• PeopleSoft

• Digital Marketing

• Quality Assurance

• Recruiting

• ATS

• AI

• E-Commerce

• Project Management

• Employee Orientation

Languages

• English - Fluent

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