Franka Rita Kosso

Suite **D- ***** ** Ave NW Phone: 780-***-****

Edmonton T5T 1M5 Email: ad3lk8@r.postjobfree.com

PROFILE

More than eleven (11) years of administrative and teaching experience.

Experience in supporting directors across business and educational sectors.

Detail-oriented with demonstrated strengths in working under pressure and in a fast pace environement.

Collaborative team player and able to work independently with little or no supervision.

Computer skills: Microsoft Office (Word, Excel, PowerPoint, Outlook).

Excellent verbal and written communication skills with ability to navigate three languages perfectly (French, English,Spanish).

EXPERIENCE

Administrative Assistant/Event Manager 2022-2023

Maarif international foundation; Malabo-Equatorial Guinea

Met with parents, embassies and other school administrations to promote and discuss the organisation of conferences.

Met with sponsors and organizing committees to plan scope and format of events.

Established and monitored budgets and the review of administrative procedures and progress of events.

Co-ordinated services for events, such as transportation for participants, conference and other facilities, catering, displays, translation, special needs requirements, printing and security.

Organized registration of participants, prepared programs and promotional material, and publicize events.

Determined or negotiated contract terms and conditions, award supplier contracts and recommended contract awards

Established logistics of delivery schedules, monitored progress and contacted clients and suppliers to resolve problems.

Local content and development mananger/Country Representative/Customer Service Representative 2021

The Clarence Foundation; Malabo-Equatorial Guinea

Designing humanitarian projects and overseeing their implementation.

Managing a team of volunteers during the project.

Participating in research and designing of the website design.

Presenting end of project reports and financial after every project.

Handled complaints by providing solutions, often within a time limit to ensure that everyone is satisfied.

Kept a record of incoming inquiries to be able to reference at a later date.

Was able to process orders, forms, applications, or requests.

Provided feedback to other departments to help improve impact.

Learnt and understood the vision inside and out to be able to answer any questions from partners, donors and even beneficiaries.

Administrative assistant/Customer Service Representative 2012-2015

Marine International service ; Douala-Cameroon

Supporting two senior business figures for a maritime company, liaising with clients, internal staff, and external consultants.

Receiving responding to emails

Scheduling meetings and appointments with the Managing Director

Translating documents from French to English, and vice versa

Managing the petty cash

Ensuring compliance to company policies

Handled customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

Learnt to identify customer needs or desires in order to recommend the appropriate product or service.

Provided feedback to other departments to help improve sales, marketing, and business processes.

EDUCATION

Bachelor of Arts Degree, majoring in philosophy 2010

University of Douala, Cameroon

Diploma in Logistics and Transport

Diploma in Customer Service

Diploma in Teaching with the MLF, France

UNRELATED WORK EXPERIENCE

Teaching at Maarif International Foundation;Equatorial Guinea 2022-2023

REFERENCES AVAILABLE UPON REQUEST

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