Customer Service Nursing Assistant
Resume:
January **
San Leandro, CA *****
The:
m
***********@*****.**
EDUCATION AND
TRAINING
Associate of Arts
Cosmetology
Alameda Beauty College, Alameda,
CA
November 2004
SUMMARY
Caring and compassionate Nursing Assistant provides thorough clinical,
customer service and communication skills. Adaptable to quickly learn new
concepts and skills. Customer-focused Cashier Team Lead with driven work
ethic and documented record of excellent guest service. Friendly with strong
communication and interpersonal skills to maintain loyal business. Offering
great problem-solving skills to quickly address customer questions and
concerns. Communicative customer service professional motivated to
maintain customer satisfaction and contribute to company success. History
managing large amounts of inbound calls and sustaining satisfactory
relationships with customers. Offers skill with CRM systems paired with
outstanding active listening and multitasking abilities.
SKILLS
Patient Assessments Vehicle Maintenance
Light Housekeeping Product Verification
Medical Records Management Order Verification
Patient-Focused Care Cash Drawer Reconciliation
Patient Care Positive Attitude
Route Planning Customer Service
Shipping and Receiving Store Opening and Closing
EXPERIENCE
NURSING ASSISTANT
IHSS Adult Services Program Oakland, CA August 2011 - Current
+ Assisted nurses and physicians with patient care, including bathing,
dressing, transferring to beds and wheelchairs, and taking vital signs
CASHIER
Food Max San Leandro, CA March 2023 - August 2024
+ Scanned, priced and bagged customer groceries quickly to keep lines
moving.
Performed daily opening and closing procedures for the register area.
Maintained work area and kept cash drawer organized.
Checked personal identifications during alcohol and tobacco sales.
Prepared cash deposits and balanced store safe for opening and closing
of business.
CUSTOMER CARE REPRESENTATIVE
AT&T Sacramento, CA March 2012 - May 2019
+ Conferred with customers by telephone or in person to provide
information about products or services and take orders.
+ Delivered fast, friendly and knowledgeable service for routine questions
and service complaints.
+ Engaged in conversation with customers to understand needs, resolve
issues and answer product questions
DRIVER
Adesa Auto Auction Sacramento, CA February 2018 - October 2018
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