Laura J. Small

** ******* ***

Cumberland, ME ***21

ad3lk0@r.postjobfree.com

Tel: 207-***-****

EDUCATION

Bachelors’ of Science Degree, Husson College

Major: Business Administration, May 2000

EXPERIENCE

S.W. COLE ENGINEERING, INC., Gray, ME 4/11/22 – present Administrative Assistant

Duties to include answering/screening calls and taking messages or forwarding to the appropriate personnel. Entering data in “When I Work” for Construction Services Coordinator to schedule. Transmitting reports with photographs attached via PDF to customers via e-mail. Data entry in Access of field density and concrete testing, and concrete breaks. Maintaining office and kitchen supplies. Coordinating facilities/maintenance with vendors to schedule repairs, cleanings, lawn care, and other maintenance duties.

JORDAN’S FURNITURE, South Portland, ME 6/29/20-11/23/21 Sales Office Support

Responsible for daily incoming and outgoing calls, emails, in-person customer service to assist customer to have the best shopping experience. Assisting sales with leases, financing, cash payments, and any updates to the order. Managing the order action management program that brings up customers with reserved merchandise needing payments, adding items or protection program, and delays.

LEE’S FAMILY TRAILER, Windham, ME 06/19 to 12/19

Bookkeeper (temporary assignment)

Responsible for Accounts Payable/Accounts Receivable and inventory updates in Motility software. Incoming and outgoing mail, ordering supplies, processing new hires with benefits, and verifying their proper documentation. Negotiated best pricing from vendors/suppliers.

LOGISTICARE, South Portland, ME 01/17 to 06/19

Utilization Review Coordinator/CSR

* Responsible for processing out-of-state medical transportation requests through Maine Cste.

* Processing meals and lodging expense reimbursements for members.

* Taking incoming calls to coordinate transportation for medical appointments. NGS, South Portland, ME 10/15 to 01/17

Customer Service Representative I & II – Kelly Services/Populus Group

* Provided information for incoming calls for the SHOP (Small Business Health Options Program).

* Developed positive customer service relations for internal and external clients.

* Provided internal and external clients with requested information, resources, and referrals.

* Used various computer systems for tracking, information gathering, analysis, and troubleshooting.

* Responsible for understanding of Anthem’s insurance products and services.

* Troubleshooting for resetting passwords and technical issues for SHOP government website. BERLIN CITY, Portland, ME 11/14 to 03/15

HR Office Manager (temporary assignment)

* Responsible for assisting with all payroll related duties for the NH/ME and VT dealerships within Berlin City Group.

* Update/verify all employee information, demographics, direct deposits, voluntary and involuntary deductions, expense reimbursements, and check requests.

* Prepare new hire paperwork and meet with employees to review benefits and answer their questions.

* Preparing payroll semi-monthly, which includes running reports through ADP/Paylocity, reconciling for accuracy of payroll, and working within specific deadlines. BENEFIT MALL/COMPUPAY., Freeport, ME 03/07 to 10/14 Payroll Specialist/Customer Relations

* Responsible for processing payroll for a 240+ client base, with an average of 45 clients per day using payroll software and about 30 plus e-mails from clients with various questions/payroll related matters.

* Updating account information, demographics, processing direct deposits/reversals, bank changes, voids, preparation of multi-state add-on paperwork, submitting tax notices, and overall management of each account.

* Excellent verbal and written communication skills – high client contact via telephone and e-mail.

* Ability to explain our payroll reports to clients, along with understanding of quarterly/annual tax returns (941, 940, 1099’s, 1096’s, various state unemployment returns, and W-2’s/W-3’s.

* Preparing documentation for amendments for: voiding/adding wages, fringe benefit reporting, and third party sick pay.

* Researching the Internet and company resources for government compliance issues regarding payroll tax questions.

* Troubleshoot web reporting system such as account maintenance, adding users, unlocking accounts so that clients can obtain payroll information via the internet.

* Weekly training regarding payroll processing, taxes, system functionality, along with webinars, professional development, and testing.

* Salesforce is used for all account messages and cases are created and tracked for follow-up and resolution.

* Promoting our After Payroll Solutions to our clients for services such as: workers’ compensation, (S125/S132) healthcare/transit, 401k’s, HR Essentials, HR360, Time and Attendance, and more. BOSTON COMMUNICATIONS GROUP, INC., Westbrook, ME 12/04 to 10/06 Office Administrator/Asst. to VP of Operations

* Processed on-line purchase orders, check requisitions, reconciled petty cash, submitted invoices, reimbursed employees for travel, and maintained office/kitchen supplies.

* Processed new hire paperwork, assisted with benefits related work, and scheduled orientations.

* Worked with the property management company regarding any facilities issues.

* Entered wireless billing and posting data into Excel spreadsheets to create statistical graphs.

* Chaired several committees for Employee Recognition, Wellness, Birthdays, Luncheons, and more.

* Processed customer requests for new and renewal Cognos software. RANGELEY LAKE RESORT, Portland, ME 05/02 to 10/04

Office Administration /Asst. to President

* Processing sales contracts/mortgages for loan financing and working closely with our financing company on customers’ questions or inquiries.

* Prepared real estate transfer tax forms and recorded legal documents.

* Processed new hire paperwork, payroll management, and calculated commissions and bonuses.

* Assisted with networking the computer system to implement an online inventory system.

* FileMaker Pro database and web hosted sites were utilized to keep track of sales. Owner/Operator

* Established a word processing business with services that included: transcription, mail merges, catalogs, newsletters, manuscripts, letters, resumes, legal depositions, and other documents.

* Customer service: I have worked with a broad range of individuals and businesses including architects, engineers,lawyers, doctors, artists, authors, non-profit organizations, banks, and insurance organization. COMMUNITY INVOLVEMENT

09/14- 12/14 Horse & Rider Connection

2010-2017 The Dempsey Challenge

09/14 Susan G. Komen Walk

10/14 Riding to the Top

09/01 - 06/03 Girl Scouts

REFERENCES

Thomasa Whisler – Supervisor

NGS/Anthem – 207-***-****

Debbie McCarthy (co-worker)

BostonCommunications Group

Cell: 978-***-****,

E-mail: ad3lk0@r.postjobfree.com

James Hunt (V.P. of

Operations/Manager)

BostonCommunications Group

Cell: 781-***-****,

E-mail:ad3lk0@r.postjobfree.com

Robin Forbes – BenefitMall - Cell: 207-***-****

Elizabeth Ferrelli (friend) – Cell: 207-***-**** WORD EXPRESS 1994 to 2020

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