RESUME

CARITA JOHNSON, RPh

**** ***** ******* ***. *** C

Chicago, Illinois 60615

Cell: 773-***-****

ad3ljy@r.postjobfree.com

OBJECTIVE To secure a Pharmacy Manager/Staff Pharmacist position within an organization that can/will benefit from my professional background, knowledge, skills, experience, and expertise to help promote and move the organization forward in its mission and one that offers opportunities for professional/personal growth.

PROFESSIONAL

ACHIEVEMENTS

Clinical Licensed Pharmacist with over 20 years’ experience as a Pharmacy Manager. Extensive leadership experience in mentoring pharmacy techninians and pharmacy students and community services. Managed the pharmacy workflow to ensure excellent patient service. Experience working with the 340B program to manage drug inventory. Built start-up pharmacy, implemented, and improved Pharmacy Practice Supervision, Management (Training, Hiring, Team Building), Process & Procedures, Leadership and Fiscal Management Skill Sets. Trained other associates and helped them develop and build industry professional growth and patient service skill sets.

Broad experience addressing medication needs of patients, educating and providing patients with drug information, drug interactions to give them the power to improve self-management and take care of their medical issues. Volunteered at various health care events to talk about different disease states such as hypertension, diabetes care and asthma in relationship to medication management.

Involved in various health care events in different communities throughout Chicago, Indiana and Wisconsin.

SKILLS Leadership/Management skills include overall day-to-day, team building, training, orientation fiscal (budgeting), and workflow assessments/assignments that resulted in over 30% increase in Key Performance Metrics (KPM) which resulted in a significant decrease in labor cost and more efficient inventory management.

Skilled in Basic Life Support (CPR and AED), Immunization Pharmacist, Diabetes Care Pharmacist. Technology proficient in application and use of essential and various supportive software programs.

Continuous self-assessment, self-direction, and motivation to positively affect interventions in and improvement in patient outcomes. Excellent written and oral communication skills. Excellent customer service skills.

WORK HISTORY 3/2021-Present – Position: Clinical Pharmacist Beloved Community Family Wellness Center, Chicago, Illinois DUTIES/RESPONSIBILITIES

Assess the status of the patient's health problems and monitoring of high-risk patient medication therapy, and acting as a resource for the provision of medication information for patients, physicians, nurses, and other allied health professionals.

Advising patients about medicines, including how to take them, what reactions may occur and answering patients' questions. Follow the patient's progress to determine the effects of the patient's medications on his or her health.

Work with patients to solve problems with their medications and improve adherence, and consulting with primary care team members about medication-related issues.

Review high-risk patient’s medication profiles, including review of patients on high- dose opioids or opioids with other high-risk medications (e.g., benzodiazepines). Page 2

Participates in team huddles, panel management meetings, and other meetings that involve proactively addressing patient needs and/or problem-solving on how to best meet the needs of high-risk patients.

Provides COVID vaccines and flu shots to patients and document results in EMR.

Provides pharmacological information by answering questions and requests of health care professionals and counseling patients on drug therapies.

Provides education and communicates effectively with patients and healthcare providers contributing to the quality and effective operation of the organization.

Provides alternative visit care, such as teaming with PCP in group visits and addressing medication questions that are posed by patients via email or telehealth inquiries.

Participates in Quality Improvement committee meetings. 6/2013-2/2021 Position: Pharmacy Manager

Mercy Hospital and Medical Center / Mercy Community Pharmacy at Oakwood Shores / Chicago, Illinois,

DUTIES/RESPONSIBILITIES

Built start-up Pharmacy Practice, and oversaw the pharmacy operation

Function in the role of a Registered Pharmacist to provide clinical and distributive pharmaceutical services,

Develop/Recommended departmental policies, procedures and programs to ensure departmental effectiveness,

Assured compliance with all legal and regulatory requirements for pharmacy operation including the Food and Drug Administration, Drug Enforcement Administration and Board of Pharmacy,

Assured compliance and standards of practice from accreditation organization,

Oversee the preparation, dispensing, storage, recording of legend drugs, OTC medications used in the pharmacy including control substances,

Worked with the 340b software to help control inventory,

Collaborated/Work with hospital departments/medical staff and health centers to establish a multidisciplinary approach,

Documented health care events utilizing Medication Therapy Management (MTM) Services,

Oversaw direction, leadership, management and established positive relationships with Department Heads, staff, and management team,

Supervised and managed the day-to-day pharmacy services,

Established and maintained appropriate staffing levels and positions to achieve departmental and hospital objectives, select, train and develop, evaluate and, when necessary discipline or discharge departmental personnel,

Provide service to Diabetes Care Patients to assist in providing medication knowledge to promote health care awareness to patients and their caregivers regarding Diabetes care. 9/2010 – 8/2013 Position: Staff Pharmacist

Wal-Mart Pharmacy - Chicago, Illinois

DUTIES/RESPONSIBILITIES

Supervision of pharmacy technicians,

Worked as Staff Pharmacist imputing prescriptions, verifying dosage and consulting with patients,

Daily consultations with medical doctors on prescriptions dose and other clinical questions,

Provide direction and guidance to pharmacy technicians, graduate interns by ensuring proper management of pharmacy equipment and inventory,

Delegating and directing daily duties and ensuring standard operating procedures are followed,

Demonstrate strong customer service skills within the pharmacy and with patients and other store employees through management of patient medication therapy by ensuring the Page 3

responsible provision of drug therapy and ensuring overall patient treatment profiles are appropriate.

8/2009 – 9/2010 Position: Customer Advocate Pharmacist CVS/Caremark (PBM) Northbrook, Illinois

DUTIES/RESPONSIBILITIES

Work in partnership with the other Customer Advocacy RPh as needed to trend Service Recovery Unit issues and performance metrics, to identify failure opportunities and replicate best practices.

Work with Customer Advocacy Pharmacist to prepare Mail Operation Awareness report.

Update categories in Customer Advocacy Pharmacy tracker database.

Work as Clinical Liaison in the Service Recovery Unit to manage escalated customer complaints on behalf of the office of the President of CVS/Caremark involving Prescription Benefit Management.

Process orders in emergency situations when requested from Service Recovery Unit.

Established contact within the Participant Service teams to provide support to the Service Recovery Unit team and plan participants.

Work in partnership with Service Recover Unit to resolve issues and when needed reached out to and address the participants concerns. Was phenomenally successful in resolving patients concerns with their mailout prescriptions processes. Contacting members involving clinical questions and concerns they may have about the mail out process. 1986-2009 - Position: Pharmacy Manager

Osco Drug Chicago, Illinois

DUTIES/RESPONSIBILITIES

Executed daily operations of pharmacy which involved budget responsibilities, workflow supervision, directing the pharmacy staff, monitoring product sources, generic utilization, marketing promotions, competitor pricing, inventory control, pharmacy reports, administration of company programs/policies, training, recommending personnel related actions, communication to the pharmacy staff on various policies and procedures,

Analyzed prescribing trends to monitor patient compliance and to prevent excessive usage and harmful interactions,

Adhered to professional standards, state and federal legal requirements involving record maintenance,

Compounded and dispensed prescribed medications,

Managed an average of 150-200 patients each month with regards to Diabetes care. Walked the patient through the procedure for administering a blood glucose check with various meters, demonstrated the set-up, verify patients understand how to use lancets and lancet device and code meters. Played a significant role in the healthy eating grocery store tours,

Collaborated with patients’ medical doctors, reviewed, adjusted, and refill patient medication as needed,

Provided specialized services to help patients manage conditions such as diabetes, asthma, and high blood pressure,

Worked with high-risk diabetes patients to identify and prevent medication related needs, provided tools and information for A1C testing, cholesterol check, monthly classes for overall view of Diabetes, medication therapy, exercise and nutrition, foot check and blood pressure assessment,

Administered Flu and pneumococcal shots to adult patient18 years and older. Page 4

EDUCATION

01/1978-05/1984 - BS Pharmacy

Xavier University of Louisiana / New Orleans, Louisiana License: Registered Pharmacist State of Illinois: License #--051036332 Additional Training:

Immunization Pharmacist

Pharmacy Recruiter for technicians, Pharmacist, and graduate interns.

Preceptor for Midwestern University College of Pharmacy,

Preceptor for University of Illinois College of Pharmacy

Diabetes Care Pharmacist

APPRECIATION

AWARDS

1994 Appreciation Award Osco Drug

1997 Outstanding Young American

2006 (Eta Phi Beta Sorority, Inc. Alpha Lambda Chapter) Pharmacist of the Year

2011 (Brookhaven Mississippi Association of Chicago) Pharmacist of the Year AFFILIATIONS American Pharmacist Association

Chicago Pharmacist Association.

REFERENCES Available upon Request

Note: Should any other information be needed, please contact me at the above address

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