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Murari Kumar Jha

Mobile: +1-347-***-**** ad3ljn@r.postjobfree.com

Professional Summary:

• Proactive, versatile and result oriented IT professional with around 17 years of rich experience in E2E project & program delivery with focus on Technical Delivery Management, Test management

& Quality Engineering, Account Management, Systems Integration solutions, Pre-Sales, Lean/Agile Implementation and Digital Transformation.

• Managed an annual program budget of $5M+ where led a large size (70+) team of engineering resources including Developer, QA, Architects, UX Designers, SM’s/PO.

• Successfully led and delivered large digital business transformation programmes building complex system(s) driving process improvements, managing change to drive business agility. Gained experience in 4 large scale digital IT transformations programs in Healthcare, Life Science, Omni- channel retail and Insurance.

• Specialization in Lean Agile Project management and Coaching with process definition and improvement for agility, Framework Tailoring for business needs, driving metrics & reporting transformation for project/program for agile adoption.

• Expertise in end-to-end project management (both traditional & Agile) from scoping, cost & effort estimation, SOWs, MVPs, progress tracking, status reporting, risk management and ensuring delivery of projects within time, budget & quality norms.

• Proven capabilities of customer relations and managing stakeholder expectations at Mid to Senior level; Been onsite A/C Coordinator and lead for project(s) at M&S (UK), Loblaw’s (Canada) and EBay/NSLIJHS(USA) gaining 8+ yrs of client side work experience.

• Member of ‘Global Leadership Development’ program at CTS – an internal initiative program to groom and develop future leaders for large digital transformations. Core Competencies

• Project & Program Management

• Lean/Agile Transformation & Coaching

• Process Improvement

• Strategic Planning

• Data Analysis & Pattern Identification

• Metrics Management

• Risk Management

• Client Relationship Management

• RFP & Pre-Sales Support

• Lean Implementation & Assessment

• Team Leadership & Account Mgmt.

• Analytical thinking and effective

decision making

• Communication & Negotiation Skills

Technology & Tools

• MPP, CMTR, PPM, FG

• Rally, Jira, Version One

• Remedy, Service Now

• Confluence, SharePoint

• SAP-Hybris, Intershop, Sterling OMS

• GIT, SonarQube, Jenkins, REST API

• Microsoft Office Suite

Education

• M Phil. (CS)

• Master of Science (IT)

Certifications

• PMP

• ICP-ACC Agile Coach

• Certified Scrum Master (CSM)

• SAFe Agilist (Leading SAFe)

• Lean Six Sigma Green/Black Belt

• Certified Scrum Product Owner (CSPO)

Industry Experience

• Insurance

• Healthcare

• Life Sciences

• Retail & e-Commerce

• eLearning

• HRMS & Payroll

Work Experiences:

Insurance Client – Cognizant Technology Solution (Mar-2020 to Till Date) Role – Sr. Program Manager & Agile Coach

• Overseeing & managing a large program team for Commercial Insurance(Bonds) for upgrade to latest micro-services architecture and new feature developments to enable for AWS cloud movement engaging almost 10 teams (Avg. size of 6 dev & a SM).

• Managing project/program budget forecast and actual, resourcing, release planning, setting up delivery and governance framework with help of PMO and Delivery Excellence team.

• Performing the Scrum Lead (Agile Coach) role for offshore, mentoring and coaching of agile team facilitators and encouraging the proliferation of agile best practices between different teams and also measuring/reporting the effectiveness of agile transformation.

• Managing the continuous refinement of the backlog working with the Product Owner; Helping in PI planning, facilitating the Scrum Agile ceremonies; addressing the concerns of the team members; identifying & mitigating risks and removing impediments as SM for 1 team.

• Successfully led the project for the ground up development and first release of a public cloud hosted web application for Agency renewals & Paperless bonds delivery in less than a year by owning the POC, design and delivery and driving efforts across teams resulting in ~1.1 million savings per year for business.

• Managing the professional development & training of project team members with internal and external learning programs for driving better productivity and delivery effectiveness.

• Improved CSAT score by 30% within 3 months after taking over the delivery and turning it around by working on issue prioritization, process & delivery improvements, goals alignment, resource training(s) & managing client expectations with effective relationship & trust building. 2

Murari Kumar Jha

Mobile: +1-347-***-**** ad3ljn@r.postjobfree.com

Work Experience Summary:

Cognizant Technology Solution

(Augl’14 -- till Date)

Sapient Corporation

(Sept’13 – Jul’14)

HCL Technologies Ltd.

(Apr’10 – Sep’13)

Xansa (Steria) India Ltd.

(Sep’07 – Apr’10)

Hewitt Associates

(Jan’07 - Sept’07)

Magic Software Pvt. Ltd.

(June06 – Jan’07)

Hughes Software Systems Ltd.

(Oct’04 – Jan’06)

Visa Status

• H1B (Approved I-140)

Hobbies & Interest Area

• Reading/Writing Poetry & Couplets

• Cultural Studies (Hindi Literature)

• Badminton, TT & Volleyball

• Sometimes Cooking

• Travelling

• Teaching & Training

TFS Digital Transformation - CTS (Jan-2019 to Feb-2020) Role – Program Manager & Sr. Scrum Master

• Facilitated program level events like PI Planning, ART Sync, and Inspect/Adapt Workshop of an ART with distributed agile teams at India and USA; also played Scrum Master for 2 teams.

• Managing CTS engagement revenue, cost, resourcing, delivery risks and schedules against defined targets across a set of projects for the digital transformation where TFS was digitizing the Omnichannnel e-commerce platform to microservics architecture.

• Was a part of Agile CoE team; Supported SAFe agile transformation in LS DE portfolio where our TFS engagement was adjudged as highest maturity project in Agile in a year.

• Improved backlog organization, flow visualization and progress reporting through Scrum, Kanban

& Scrumban boards in JIRA/Confluence and report it to Sr. Mgmt through the dashboards.

Northwell HIE Implementation - Cognizant (Aug-2014 To Dec-2018) Role – Project/Account Manager

• Managing CTS engagement revenue, cost, resourcing, delivery risks and schedules against client defined scope/schedule across a set of projects for the HIE (Health Information Exchange) program.

• Review project requirements, architectural design and helped in creating estimates and obtain management support for the time, resources and budget required to perform the Dev/BA/QA/testing activities.

• Liaising with the end users/client/Product management team for gathering business requirements and converting it to user stories in Jira, grooming them with team(s), helping story pointing & estimations, and tracking during sprints for delivery.

• Acted as Quality Assurance Subject matter expert for this project and guided User Acceptance Testers in Job runs and configuration setup for their validations.

• Liaising with various stake holders, keeping required stake holders informed in case of foreseen scheduled variance/delays, issues/concerns/risks and work together to staff new resources and managing/mitigating any risk.

• Grew the CTS account revenue to over 300% during the 4 years of engagement by working with various stakeholders by sales pitch and improved delivery efficiency on an overlap delivery model.

Awards and Achievements:

• Recognition for getting highest Agile Maturity score for the TFS digital transformation program within CTS for year 2019 & also received consecutive best Project Team Award in 2016 & 2017 for overall team delivery excellence.

• Received appreciation & reward memento from client CIO for best innovative solution delivery idea in FY 2018 at Northwell Health (NSLIJHS).

• In earlier companies, received many awards like ‘Test Champion of the Year’, ‘Young Lead(s) Achiever’ and ‘Star Performer of the Month’ awards and also co-authored a White Paper for Agile TCoE setup.

• In my first company, received the best creative writing award for slogan writing.

• During School and college days, got several awards for ‘Player of the Tournament’, Man of the Match’ for Volleyball/Badminton & Cricket.

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