Front Desk Patient Care
Resume:
Rachel Bole
Healthcare Manager
Contact
Lebanon, Ohio 45036
*******@*****.***
Objective
Forward-thinking professional bringing more than five years of experience working for fast-paced physician practice. Exceptional success drives financial improvements and revenue increases for large specialty practices. Successful at handling payroll administration and patient relation for physician practices. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Education
University of Phoenix
Tempe AZ
MA in Healthcare Administration
GPA 3.6
Key Skills
Registration Processing
Information Protection
Electronic Health Records
Workflow Management
Employee Performance
Payroll Administration
Strategic Planning
Schedule Management
Policy and Procedure Development
Report Generation
Medical Personnel Recruitment
Experience
Feb 2023- Oct 2023
Front Desk Assistant • Countryside Integrative Health
June 2022- Nov 2022
Assistant Practice Manager • KAV Health Group
Feb 2020-July 2022
Front Desk Assistant • Florentine Gardens
Mar 2016- Jan 2020
Office Manager • Mason Family Medicine
Track KPIs and establish accelerators for each department.
Handled late accounts effectively, securing $1000 in past-due accounts.
Reconciled end-of-day receipts with cash and credit transactions to account for daily sales averaging $1,500.
Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Developed and implemented strategies to improve patient access, satisfaction and care quality.
References
Available upon request.
Contact this candidate