SHANNON LAWRENCE

SUMMARY

Senior QA, Lead, and Manager with 25 years of Information Technology (IT), with expertise in the areas of Workday HCM and FIN, web development, interactive media, e-commerce, quality assurance, data mining, medical devices, high-stake testing/test driver, Big Data, Point of Sale, mobile applications, and leadership. Experience working on and leading large and small software project teams, ability to facilitate/conduct meetings on a small and large scale, ability to take ownership of and drive issues to closure, all within a fast-paced environment.

TECHNICAL PROFICIENCIES

Programming Languages:

Java, HTML, JCL, BASIC, COBOL, Visual Basic, XML, .NET, JQuery, JavaScript, T-SQL, SAS, JCL, C#, PHP, Drupal, Flex, Sencha, Python, PyCharm

Software/Databases:

Workday, Peoplesoft, Salesforce RDBMS, MS Access, My SQL, Oracle, DB2, FrontPage, Dreamweaver, Adobe Photoshop CS3, Adobe Illustrator CS3, MS Office, Quick Test Pro, TSO, Visual Studio, SharePoint, File-Aid, JBoss, ISPF, CSS, SQA, Access, Informatica, MobiControl Manager, JAWS

Operating Systems:

Windows 95/98/NT/2000/XP/Vista/7/8/10, Unix/Linux, OS/2, MS-DOS, Mac OS8, Mac OS9, Mac OSX, Ubuntu

Others:

Selenium IDE/RC, JIRA, ALM, Quality Center, Quick Base, ACH, Mantis, Bugzilla, Mantis, Team Foundation Server (TFS), Postman, SOAP UI, Spira, Confluence, Jenkins, ASU, QTP, Azure

Networking:

Novell Netware, OpenVPN, MBSA, VDI, Corente Client

Web Applications:

Firefox, IE6, IE7, IE8, IE9, IE10, IE11, Edge, Opera, Safari, Google, Chrome

Methodologies:

Quality Assurance, SDLC, Client / Server, UAT testing, Performance Testing, AGILE, White-Box testing, Black-Box testing, Cross-Browser, Multi-Platform, Mobile, SCRUM, Waterfall, Integration testing, Automation, SOAP/REST API

PROFESSIONAL EXPERIENCE

QUALITEST GROUP – BRIDGEWATER, NJ July 2022 – Present

Enterprise Workday Test Manager

•Manage FIN and HCM workstreams throughout the project and all test phases.

HCM – Absence, Benefits, Compensation, ESS, Recruiting, Onboarding, Time Tracking, and Core HR.

FIN – Inventory, Procurement, Settlement, Customer Accounts, Supplier Accounts, Accounting Center, Expenses, Assets and Projects.

Extend

•Manage workstream areas, including approach, scoping and planning, resources, scheduling, environments, risks, issues, progress, and metrics, reporting to the Workday Delivery Manager.

•Define test plans and test strategies.

•Ensure transparent stakeholder management across the program.

•First point of escalation for all testing risks and issues.

•Conduct Day-to-day status meetings, progress tracking, and the management of issues and risks.

•Facilitate scope reviews and signoffs.

•Conduct defect review meetings with the client, system implementer, and Qualitest team.

•Establish and maintain strong client relationships.

•Establish and maintain strong vendor relationships.

•Ensure testing phases are delivered on time and budget.

•Work with cross-functional teams to ensure quality throughout the Workday testing lifecycle.

•Adhere to companies' testing standards, which include test scripting, test execution, and defect reporting.

•Provides test management and oversight.

•Leads RBT scoping sessions.

•Create custom reports (HCM/FIN).

•Define and configure Business Processes (HCM/FIN).

•Creates end-of-cycle Phase Reports.

•Creates end-of-project Summary and Closure Reports.

•Assist testers on workstreams, modules, testing, and defects.

•Project resource planning.

•Plays a significant role in performance management by providing personal feedback and supporting development plans. Coach junior team members.

•Involved in new WD FIN and HCM Presales.

•Works with the Director to create standard templates for all Workday clients.

SJI (SOUTHERN JERSEY INDUSTRIES) – ATLANTIC CITY, NJ Nov 2018 – June 2022

Lead Quality Assurance Engineer – Workday FIN/HCM

•Manage coordination of all Workday integration testing with vendors/suppliers, including gathering test files and test data. Create test data when needed.

•Define test plans, test scenarios, and test scripts.

•Participate in all requirement and design meetings.

•Assist with the design of additional requirements and mapping documentation.

•Create custom reports (HCM/FIN).

•Define and configure Business Processes (HCM/FIN).

•Identify and analyze defects found or reported.

•Retest all defect fixes.

•Create and load EIBs.

•Test financial integrations and custom reports.

•Create new lead data in Salesforce to validate integration to Workday.

•Test all financial modules, including Accounts Payable, Procurement, Accounting, Projects, Business Assets, Customer Accounts, Supplier Accounts and HCM Core.

•Test HCM Modules, including Absence, Time Tracking, Payroll, Core HR, and Benefits.

•Maintain all testing scripts for QA and UAT testing within ALM.

•Provide overall training and help with all financial modules.

•Implemented and maintained OCR software for incoming invoices.

•Conduct daily triage meetings and provide daily testing reports.

FTD CORP – DOWNERS GROVE, IL Oct 2016 – July 2018

Lead Quality Assurance Analyst/Automation Engineer

•Define test plans, test cases, and test scenarios.

•Conduct load and performance tests.

•Test SOAP, REST API, and micro-services.

•Support daily development operations.

•Support all florists' Point of Sales systems.

•Automate projects based on need.

•Maintain requirements and manage defects in JIRA.

•Assist customer support with technology issues.

•Conduct all mobile application testing.

•Participate in all requirements and design meetings or daily scrum based on the project.

•Manage independent projects.

•Implement Workday FIN, which includes P2P, Budgets, Assets, Customer Accounts, Expenses, Supplier Accounts, Settlements, and Customer Accounts.

•Create custom reports (HCM/FIN).

•Define and configure Business Processes (HCM/FIN).

•Triage all defects for supported systems.

•Conduct Integration, UAT, Regression, and defect testing.

•Communicate status and updates with management and outside teams.

VOLKSWAGEN CREDIT – LIBERTYVILLE, IL Jun 2015 – June 2016

Lead Quality Assurance Engineer

•Define test plans, test cases, and test scenarios.

•Participate in all requirement and design meetings.

•Manage independent projects.

•Conduct SIT, UAT, Regression, and defect testing.

•Communicate status, updates, and requirement information with business and shareholders.

TRIBUNE MEDIA – CHICAGO, IL Dec 2014 – Jun 2015

Test Manager – Workday FIN/HCM

•Manage coordination of all Workday integration testing with vendors/suppliers, including gathering test files and test data.

•Define test plans, test cases, and test scenarios.

•Maintain requirements and manage defects in JIRA.

•Participate in all requirement and design meetings.

•Assist with the design of additional requirements and mapping documentation.

•Identify and analyze defects found or reported from integration launches and validation.

•Create custom reports (HCM/FIN).

•Define and configure Business Processes (HCM/FIN).

•Test financial integrations and custom reports.

•Create and maintain QA project plans.

ITW – GLENVIEW, IL Mar 2014 – Dec 2014

Quality Assurance Manager

•Driving force for all QA process and procedures definitions and company best practices.

•Manage QA planning and test execution for all internal applications.

•Maintain requirements and manage defects in JIRA.

•Define requirements and user stories for all internal applications.

•Participates in requirement/user story reviews.

•Review all test plans, test cases, and QA documentation.

•Conducts testing (functional, regression, UAT, etc.).

•Identify all defects found within applications and manage prioritization of defects.

•Build relationships throughout business units.

•Communicate expectations, project status, defect status, and other status to the Internal IT team and project shareholders.

•Create and update project/product documentation.

•Offers guidance and information around QA and other tools to meet the needs of the project, users, and QA.

SAGGEZZA – CHICAGO, IL Feb 2013 – Jan 2014

Senior Quality Assurance Team Lead / India Region QA Manager

•Works with product designers and developers at all stages to promote quality.

•Assign work to QA analysts.

•Produce and prioritize bug reports.

•Maintain requirements storyboards and manage defects in JIRA.

•Work with developers to perform root-cause analysis and preliminary problem diagnosis.

•Accomplishes quality assurance human resources objectives through recruiting, selecting, coaching, communicating job expectations, and enforcing policies and procedures.

•Driving force behind the creation of QA best practices for the company.

•Manages offshore QA team.

•Acting Scrum Master for Big Data product.

•Big Data Business Analyst.

BREAKTHROUGH TECHNOLOGIES, LLC – EVANSTON, IL Jan 2011 – Feb 2013

Lead/Senior Quality Assurance Engineer

•Create and execute test cases and test scripts to ensure software builds meet all client standards based on all requirements.

•Test applications for web and client-server applications and mobile devices.

•Maintain and manage defect tracking system, JIRA, and Mantis.

•Provide business analysis and project management for various clients.

•Create and maintain all QA documentation, templates, and processes.

•Test Web Applications (such as .NET, PHP, Java, Adobe, Flex, and web services).

•Lead Jr. BA’s and QAs on testing process, best practices, and documentation.

•Consult with management on best practices for QA/BA/Developers to implement new procedures and processes.

•Both Agile and Waterfall Method experience.

•CMS Testing and Development (Drupal, WordPress).

•Company Marketing, New Progress, and Blogging for QA, New Business, and Client work.

•ADA compliance software champion.

TELEMEDICINE SOLUTIONS (CONTRACTOR) – HOFFMAN ESTATES, IL Mar 2012 – Dec 2012

Senior Quality Assurance Engineer

•Create and execute test cases and test scripts.

•Test both web application and the device application.

•Consult with developers and business analysts on requirements.

•Work with the business shareholders on improvements needed.

•Provide off-hours tech support.

PONVIA TECHNOLOGIES (CONTRACTOR) – Rosemont, IL Aug 2010 – Dec 2010

QA Manager

•Create and maintain test plans and scripts for testing ETL/Informatica workflows, including Performance testing, Load Testing, UAT, and Traceability Matrix.

•Prepare and mine for data to use for all test cases by creating Oracle and SQL queries.

•Develop and track project timelines and schedules, complete risk assessment, and schedule tasks according to project.

•Test the outcome of the ETL process; verify all reports are correct to the look and feel.

•Lead overall QA and QA Processes.

WHITTMANHART INTERACTIVE (CONTRACTOR) – Chicago, IL Dec 2009 – Apr 2010

QA Manager

•Create test plans and test strategies based on customer requirements.

•Complete cross-platform/browser testing for static and dynamic web pages.

•Report bugs via Quick Base.

•Verify functionality of external sites.

•Lead and Coach QA in testing methodologies, tracking, defects, and technology.

•Create requirements documentation for larger projects.

CANOPY FINANCIAL– Chicago, IL Feb 2009 – Aug 2009

Quality Assurance Functional Sr. Manager

•Design, develop, and execute functional test cases.

•Partnered with Project Managers, Relationship Managers, and Developers to understand functionality, determine requirements, and resolve defects.

•Complete risk assessments, resource planning, and project schedules as needed.

•Work with customers on release notes and new functions offered for upcoming releases.

•Actively work with customers on completing UAT testing.

•SME for testing NACHA, ACH, and NOC transactions.

•Provided insight to the internal fledgling company in testing, bug creation and tracking, requirements, and web development.

•Test ACH transactions and electronic payment clearance and settlement services.

•Test online bill payment processing to providers and merchants.

•Test online and offline monthly statement generation.

•Test Investment account services, healthcare asset allocations, and trade clearance.

WALGREENS CORP. (CONTRACTOR) – Deerfield, IL Oct 2008 – Jan 2009

Project Manager, QA Manager

•Managed a team of 25 to 30 QA’s and over 150 projects.

•Responsible for coordinating multiple related projects toward strategic business and other organizational objectives.

•Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

•Actively keeps track of the progress and resolution of identified defects; provides updates on the status of problem resolutions.

•Approves the test results of new or existing systems, enhancements, and fixes to ensure proper operation.

•Coach, mentor, and lead personnel within a technical team environment.

•Develop the skills of QA testers through mentorship, training, and communication of policies and procedures.

•Accountable for the timely delivery and quality of complex technical and system products.

•Maintains knowledge of and complies with the IT Department’s standards, policies, and practices.

•Maintain continuous alignment of program scope with strategic business objectives and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

CLICKCOMMERCE, INC. – Chicago, IL Nov 2007 – Sep 2008

Quality Assurance Manager, Quality Assurance Off-shore Manager

•Analyze business and system requirements to develop specifications to create and execute detailed test plans and verify bug fixes.

•Oversee offshore QA and projects assigned.

•Configure test environments and create a strategy for product development and certification.

• Assure test data scheduled automated/manual tests.

•Approve results documentation and tracking system updates.

•Manage script creation for regression testing using Quick Test Pro.

•Interact with developers, system engineers, and testing teams to identify application defects.

•Analyzed application, system, and security errors.

•Escalated issues to developers and verified fixes.

•Attend daily and weekly meetings to report defects and present progress updates.

•Work with multiple client contacts to verify that UAT is completed successfully.

•Prepared, ran, and installed QA and UAT builds for multiple environments/platforms.

•Assist the Support Team in debugging and testing production-related issues.

DONLEN CORPORATION (CONTRACTOR) – Northbrook, IL Jun 2007 – Aug 2007

Quality Project Manager

•Individually work with business owners to document and understand existing processes.

•Work with business owners to identify process improvement opportunities.

•Work with business owners to document Functional Business Requirements for Technical Solutions.

•Drive continued improvements in internal and external Fleet Web effectiveness and utilization.

•Act as a liaison between business owners and Technical Project Managers, facilitate and coach business units.

•Partner with Technical Project Managers to gather development time estimates and project resource assignments/timing.

•Measure overall project effectiveness and control plans.

•Contribute to internal and external end-user documentation and training.

JPMORGAN CHASE (CONTRACTOR) – Chicago, IL Sep 2006 – Apr 2007

Sr. Business Analyst/Lead QA Engineer

•Identify, assess, and document business requirements and functional specifications.

•Works with business and technology leads to identify appropriate data for testing and prepare the data for test cases.

•Develop and communicate potential business impact from analysis and creative solutions to Line of Business.

•Document test strategies, ensuring that requirements documentation can be easily translated into test scripts and ensure the proper testing plans have been completed.

•Document test conditions and draft test cases.

•Determine test data and environment requirements and work with IT partners to ensure requirements are met before test execution.

•Perform test execution and document test results, defects, test issues, and support documentation across the extended testing team.

•Participate in defect and issue resolution during UAT testing cycles.

•Maintains requirements traceability from the business requirements, detailed requirements, system design, build components, and test cases.

JPMORGAN CHASE (CONTRACTOR) – Chicago, IL Jun 2006 – Aug 2006

Business Analyst

•Analyze and balance monthly budgets.

•Support the department’s internal applications.

•Maintain department’s applications.

•Verify project and time if applicable; create new applications for tracking these.

•Responsible for the verification of all time billed in the internal system.

•Apply all Manager Input for Scorecard purposes.

•Maintain Organizational charts for all new hires and company terminations.

•Identify areas of opportunity to modify or enhance current processes.

ACCURATE TRANSMISSIONS INC. – Mundelein, IL Jul 2005 – May 2006

Operations Manager, Quality Assurance and Distribution Manager

•Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance and ensuring that all office and warehouse equipment is correctly accounted for and in safe working condition.

•Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, and clients.

•Address all employee performance problems promptly and follow company personnel policies and procedures.

•Maximize profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.

•Managed revenue and expenses to reflect budget constraints.

•Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and on time and met all compliance requirements.

•Ensured directives, rules, and procedures were communicated to all operation staff.

•Document SOPs for ISO certification.

•Focused on leadership proficiency in service and operations.

•Ability to be flexible, follow tight deadlines, organize, and prioritize work.

•Analyze projects and project portfolios using financial and analytical skills.

•Develop executive and project-level reporting.

•Develop an integrated master program plan across functional areas.

•Monitor, measure, and communicate across functional areas status/progress for senior executive decision-making.

•Provide continuous monitoring follow-up on action items to ensure quality is maintained above the desired baseline.

•Provide targeted project management support as needed.

HEWITT ASSOCIATES – Lincolnshire, IL Dec 1997 – Feb 2005

Business Analyst, Sr. QA Engineer, Project Manager

•Responsible for the understanding and processes of testing and the delivery of eligibility and premiums for large corporations.

•Analyzed and defined testable business requirements and created and implemented test plans, cases, and scripts.

•Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

•Involved in testing the functionality and usability of the system from an end-user perspective.

•Analyzed Functional Requirements.

•Involved in performing functional, application, integration, system, regression, stress, and performance testing.

•Identify areas of opportunity to modify or enhance current processes.

•Benefits consulting responsible for managing ongoing clients, implementations, and special projects daily.

•Develop and maintain quality assurance standards and processes and manage quality improvement activities per assigned projects.

•Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process, and taking corrective action as necessary via standard project reporting methods.

•Partner with development teams to ensure effective use of methodologies.

•Participate in project estimating and risk assessment activities.

•Establish and maintain working relationships across all Healthcare business units and partnering with the various Lines of Business and technology.

•Manage day to day workload of junior team members, monitoring project milestones and critical dates to identify potential jeopardy of project schedule and identify/mitigate risk.

•Play a significant role in performance management by providing personal feedback and supporting development plans. Coach junior team members.

•Promote sharing of best practices across Healthcare Programs.

•Influence and negotiate directly with clients, sales, product managers, and other lines of business.

•Research to determine if solutions to business needs currently exist within or outside the business unit and, if not, whether new solutions are feasible.

•Manages day-to-day individual workload, monitoring milestones and critical dates to identify potential jeopardy of schedule and identify/mitigate risk.

•Responsibilities include capacity planning, budget tracking, monitoring of test standards, procedures, and team member training.

•Participate in Business Requirements and Technical Specification reviews.

•Participate in “after/action” reviews and identify opportunities for process improvements.

EDUCATION

DeVry University, Chicago, IL (ongoing)

Bachelor of Science in Multimedia Design and Development

College of Lake County

General Courses

CERTIFICATIONS AND TRAININGS

NCSA Certified – HTML 4.0

NCSA Certified – MS Office Word 2007

Certificate of Mastery – Access 2007

Certified Software Quality Analyst (CSQA) – 2000

Learn with Workday, 2023

Workday Basics, 2024

Workday Beyond Basics, 2024

Workday Core HCM Pro, 2023, Cloud Foundation Learning

AWARDS

National Dean’s List, 2006 – 2007

Global Directory of Who’s Who, 2013

Several internal accolades from clients and upper management.

Contact this candidate