CASSIDY LAMPKIN

San Antonio, Texas

512-***-**** ad3ljc@r.postjobfree.com

SUMMARY

Experienced professional with a versatile background in security, front desk reception, and night auditing. Dynamic and adaptable, with a proven track record in maintaining security protocols, providing excellent guest service, and ensuring smooth hotel operations.

EMPLOYMENT HISTORY

Security Officer, Smith Services Jul 2021 — Aug 2023 Austin

- Enforced security protocols and conducted regular patrols to ensure a safe environment.

- Monitored surveillance systems to promptly detect and respond to any potential security breaches.

- Managed access control by verifying credentials and authorizing entry to authorized personnel.

- Responded to emergency situations, maintaining composure and following established protocols.

- Collaborated with law enforcement and emergency services during incidents, providing accurate information and support.

- Conducted thorough security checks of individuals, vehicles, and packages, preventing unauthorized items from entering the premises.

- Prepared detailed incident reports, documenting security-related activities and incidents for further analysis.

- Implemented and updated security procedures and policies to adapt to changing threats and maintain effectiveness.

- Provided excellent customer service by addressing inquiries, assisting visitors, and ensuring a positive experience.

- Participated in ongoing training and professional development to stay updated on the latest security practices and technologies.

Front Desk Receptionist, Massage Envy Jan 2021 — Jul 2022 Austin

- Greeted clients warmly as they arrived, fostering a welcoming and relaxing atmosphere.

- Checked clients in and efficiently managed appointments, ensuring accurate scheduling and minimal wait times.

- Answered phone calls and emails, addressing inquiries, providing information about services, and assisting with booking appointments.

- Managed cash handling and payment transactions accurately, maintaining the confidentiality of client information.

- Maintained cleanliness and organization of the reception area, enhancing the overall guest experience.

- Educated clients about available services, membership benefits, and special promotions to encourage loyalty.

- Handled client concerns and requests professionally, ensuring their needs were met and addressing any issues promptly.

- Collaborated with therapists and staff to ensure seamless operations, including managing therapist schedules and room assignments.

- Utilized the scheduling software proficiently, updating client records, managing availability, and tracking client preferences.

- Participated in ongoing training to stay informed about the latest services and promotions, enhancing service knowledge and quality.

Night Auditor, Hampton By Hilton Nov 2019 — Jan 2021 Austin

- Conducted end-of-day financial reconciliations, ensuring accuracy in guest charges, payments, and cash handling.

- Audited daily transactions, verifying room rates, charges, and payments to identify discrepancies and resolve issues.

- Prepared and distributed accurate daily reports, including occupancy rates, revenue summaries, and guest accounts.

- Reconciled accounts receivable and accounts payable, addressing billing and payment discrepancies as needed.

- Checked guests in and out during overnight hours, providing assistance and resolving issues as required.

- Managed security procedures during the night shift, including monitoring surveillance systems and ensuring guest safety.

- Assisted with guest inquiries and requests, providing exceptional customer service even during late-night hours.

- Collaborated with daytime staff during shift turnovers, ensuring smooth communication and continuity of operations.

- Utilized property management systems and accounting software proficiently to maintain accurate records and reports.

Hotel Receptionist, Hampton By Hilton Jun 2019 — Jan 2021 Austin

- Greeted and checked in guests, ensuring a friendly and welcoming atmosphere upon arrival.

- Managed guest reservations, efficiently addressing inquiries, cancellations, and changes in a professional manner.

- Provided accurate information about hotel services, amenities, and local attractions to enhance guests' experiences.

- Handled payment transactions, managed guest accounts, and maintained an organized cash drawer.

- Directed incoming phone calls, emails, and messages to the appropriate departments, facilitating effective communication.

- Managed guest complaints and concerns diplomatically, seeking appropriate solutions to ensure guest satisfaction.

- Assisted with concierge services, arranging transportation, reservations, and special requests to meet guests' needs.

- Maintained the lobby area's cleanliness and appearance, ensuring a positive first impression for arriving guests. SKILLS

Financial Reconciliation Expert

Accounting Software Expert

Mathematical Accuracy Expert

Night Shift Operations Expert

Attention to detail Expert

Audit Procedures Expert

Communication Expert

Data Entry Expert

Analytical Thinking Expert

Time Management Expert

Independence Expert

Professionalism Expert

Organizational Skills Expert

Customer Service Expert

Cash Handling Expert

Phone Etiquette Expert

Proefficiency Microsoft Suite Expert

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