NAME: Lerato Gopane

Address: ***B Kenang Street

Meadowlands Zone 03

1852

Cell no: 081-***-****

Email: ad3lj9@r.postjobfree.com

Personal Details

Surname : Gopane

First Name : Lerato

Gender : Female

Date of Birth : 01 August 1984

Identity Number : 840-***-**** 08 6

Residential Address : 621B Kenang Street

Meadowlands Zone 3

1852

Contact Number : 067-***-****

Email : ad3lj9@r.postjobfree.com

Nationality : South African

Home Language : Tswana

Other Language : English and Zulu

Health : Excellent

Marital Status : Single

Academic Details

Last School Attended : Phuthi High School

Highest Grade Passed : Grade 12

Subjects Passed : English

Setswana

Afrikaans

Accounting

Business Economics

Economics

Year : 2004

Hobbies and Other Interests

Socializing

Reading

Sporting

I have organized working habits; I am results driven and enjoy working with people. I am passionate about achieving goals.

Employment History

Name of Company : ValueCiti.co.za

Position Held : Shop Manager

Duties : Assisting Customers with payments

Making sure the shop is in paper order

Handling of customer services

Period : 01 January 2021 - Current

Name of Company : Fashion World

Position Held : Shop Assistant

Duties : Merchandising/Till Operator

Period : 01 December 2017 – 31 December 2018

Name of Company : JJ Harmse and Associates

Position Held : Call Centre Agent (Debt Collector) Duties : Collecting Debts from Debtors

Capturing Feedback

Sorting Queries – Inbound/ Outbound

Period : September 2013- August 2014

Name of Company : VeriFone Africa

Position Held : Call Centre Agent

Duties : Answering of Calls

First line Support

Troubleshooting with clients

Liaising between software / development

And clients

Logging of calls

Advising of SLA

Period : July 2011 – Sept 2013

Name of Company : Virgin Active

Position Held : Receptionist

Duties : Allowing member access

Receiving Calls

Arranging payments for clients that have default

Their payments

Booking member for specific classes

Providing the best service to our members

Name of Company : Virgin Active

Position Held : Consultant

Duties : Inviting prospective clients to our gym

Interesting them to join with us as I give the

Proper service sale

Calling clients to make prosper mission and plan

Of being members for joining Virgin Active

Period : December 2009 – 2010

Name of Company : Zone Fitness

Position Held : Receptionist

Duties : Receiving Calls

Confirming appointments with clients

Credit Control

Arranging payments for Clients

That have defaulted their payments

Entrance Control

Period : 2007 – 2008

Name of Company : Zone Fitness

Position Held : Consultant

Duties : Finding members

Calling members and inviting them to our club

And interest them in joining as well insuring them How much they need to use our facilities

Period : March 2008 – 2009

Name of Company : MTC (Metropolitan Trading Company) Position Held : Data Capture

Duties : Capturing all important information traders Courtesy and follow up calls to clients

Period : June 2007 – May 2008

Name of Company : Body Lab

Position Held : Receptionist

Duties : Account Payments

Book Balancing

Resolving and dialing our calls

Current and defaulted payments

Period : August 2006 – May 2007

Name of Company : Woolworths

Position Held : Till Operator

Duties : Cash Transactions

Products promotions

Period : March – July 2006

Name of Company : Spur Falcon (Carlton Centre)

Position Held : Waitress

Duties : Serving Customers

Till operator

Ensuring that the cash flow balances

Period : November 2005 – March 2006

References

Contact Person : Mashudu

Company : ValueCiti.co.za

Position : Manager

Contact Number : 068-***-****

Contact Person : Morgan Pillay

Company : Fashion World

Position : Manager

Contact Number : 072-***-****

Contact Person : Mr D Mthembu

Company : JJ Harmse and Associates

Position : Team Leader

Contact Number : 072-***-****

Contact Person : Phineas

Company : VeriFone Africa

Position : Supervisor

Contact Number : 076-***-**** / 078-***-****

Contact Person : Pauline

Company : Virgin Active

Position : Manager

Contact Number : (011-***-****

Contact Person : Mr. Michael Dywili

Company : Zone Fitness

Position : Manager

Contact Number : (011-***-**** / 073-***-****

Contact Person : Mr. Mathews Phiri

Company : Body Lab

Position : Operation Manager

Contact Number : (011-***-**** / 084-***-****

Contact Person : Mr. Reginald Nxumalo

Company : Spur Falcon (Calton Centre)

Position : Supervisor

Contact Number : 078-***-****

Contact Person : Mr. Tebogo Dlamini

Company : Metropolitan Trading Company

Position : Manager

Contact Number : 078-***-****

Contact Person : Ms Pauline Ndlovu

Company : Woolworths

Position : Manager

Contact Number : 083-***-****

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