Melanie Wilson

Knoxville, TN *****

ad3lj7@r.postjobfree.com

+1-865-***-****

Eager to get started at being a success for your company Work Experience

Account Representative

Vanderbilt Mortgage and Finance, Inc - Knoxville, TN December 2021 to Present

• Debt Collector on several months due accounts

• Submitting home inspections for customers

• Submitting and reviewing accounts for legal

• Auditing and Maintaining 2000 accounts

• Reviewing finances to assist in resolution

• Working on an inbound dialer system

• Assisting in sending docu signs

• Running daily numbers of delinquency for team

• Assisting in real time interviews with potential job candidates

• Maintaining Google reviews for our POD

• Working with Cisco, Outlook, Kronos, & all office programs

• I have also been within the top representatives in the top 20 out of 100 account representatives since I was able to start with my own account base

Office Manager

Bruin Construction LLC - Knoxville, TN

October 2019 to March 2020

• Processed payroll though QuickBooks on a bi-weekly basis

• Processed incoming account invoices through Quickbooks

• Accounts payable daily to send out outgoing payments

• Processed and pre-paired all traveling balances due to associates for wire transfers

• Filing of all vendor invoices

• Processed 1099's for employees

• Aided in the audits for Workman's Comp and COI's

• Filed for state as well as city permits to allow construction on the particular job site

• Instated and renewed various city and township license.

• Managed and filed 941's

• Worked with direct checking to ensure the check register was balanced as part of a daily routine

• Entered and accounted for all credit card transactions in QuickBooks for a daily report. Office Manager

Able Gunite Pools, LLC - Louisville, TN

February 2017 to October 2019

• Answering Multiline Phones

• QuickBooks Management

• Hiring and Termination

• Data Entry Daily

• Billing

• Managing staff through their daily routines

• Setting Pool Routes and Schedules

• Booking appointment for field manager

• Showing design concepts to help customers select their pool design

• Running Excel & Word

• Pulling Permits, following City /County regulations, calling in inspections

• Collections on outstanding payments

• Accounts Payable

• Accounts Receivable

• Payroll

Private Loan Manager

Edfinancial Services

October 2006 to February 2017

• Claim Filing

• Loan Distribution

• Credit Verification

• Collections

• Long hours of phone answering

• Outlook/Excel/ Word

• Communicating executives by providing progress report

• Meeting Mount, Quarterly, and annual goals

• Working in a fast pace & competitive environment Education

High school diploma

Halls High School

September 1996

Skills

• Ms office (5 years)

• Accounts payable (5 years)

• Accounts receivable (4 years)

• Financial services (5 years)

• Time management

• Key accounts

• Lead generation

• Territory management

• Scheduling (5 years)

• Maintenance

• Contract development

• Training

• Staff training

• Cash handling

• Brand management

• Multi-line Phone Systems

• Office Management (8 years)

• QuickBooks

• Human Resources Bookkeeping ASSESSMENTS Receptionist -- Proficient January 2020 Using basic scheduling, attention

• to detail, and organizational skills in an office setting. Full results: https:// share.indeedassessments.com/share

• to profile/ 8e4a4fceab5cf93b985bf72daba5b8e7eed53dc074545cb7 Attention to Detail -- Familiar October

• 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https://share.indeedassessments.com/share

• to profile/ c01d058bc06169c22a4da536c0eb079beed53dc074545cb7 Check In/ Check Out Receptionist --

• Highly Proficient September 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share

• to

• profile/ 7bd6681ee1ebd28faf749c9cace91c0beed53dc074545cb7 Office Manager -- Familiar September 2019 Scheduling and budgeting. Full results: https://share.indeedassessments.com/share

• to profile/ ad5c01085e5df88423090c7f69fd6732eed53dc074545cb7 Indeed Assessments provides skills

• tests that are not indicative of a license or certification, or continued development in any professional field.

• Payroll

• Management

• Accounting

• Account Management

• Data Entry

• Microsoft Outlook

• Financial Report Writing

• Administrative Experience

• Conflict Management

• Office Experience

• Front Desk

• 10 Key Calculator

• General Ledger Accounting

• Medical Receptionist

• Microsoft Excel

• Accounts Receivable

• Microsoft Office

• Customer service ASSESSMENTS Sales: Influence & Negotiation -- Highly Proficient July 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: Highly Proficient Medical Receptionist Skills -- Proficient April 2020 Managing physician schedules and maintaining accurate patient records. Full results: Proficient Customer Focus & Orientation -- Highly Proficient July 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient Receptionist -- Proficient January 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient Accounting Skills: Bookkeeping -- Familiar July 2020 Calculating and determining the accuracy of financial data. Full results: Familiar Front Desk Agent (Hotel) -- Highly Proficient July 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Call Center Customer Service -- Highly Proficient July 2020 Applying customer service skills in a call center setting. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Customer service

• Kronos

• Journal Entries

• Bank Reconciliation

• Balance Sheet Reconciliation

• Interviewing

• Financial Analysis

Assessments

Receptionist — Proficient

January 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Call center customer service — Highly Proficient

July 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Sales skills — Highly Proficient

July 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate