RONDA TOLIVERT

321-***-**** ad3lij@r.postjobfree.com

Highly accomplished customer experience advocate and healthcare professional with over 10 years operational experience and proven success in increasing retention and improving staff morale through effective communication, employee relations management and team leadership. Experienced in controlling inventory, ordering and tracking new supplies, developing procedures and training material for staff. Strong communication skills, organized, with a track record of communicating clearly and effectively with consumers to resolve complaints and correct errors. Knowledgeable in most widely used computer software, cloud programs, databases, healthcare terminologies and documents processing.

EXPERIENCE

5/23-PRESENT

3/19-5/23

OFFICE MANAGER, MEDICAL ASSOCIATES OF BREVARD

Ensuring the delivery of effective quality care to patients, leading and supporting team members in daily operations, and upholding the vision and mission of the Practice.

Monitors and maintains performance practice standards; ensures defined target standards for patient appointments, staffing productivity, patient experience, and other business performance standards are met.

Implements and enforces policies and procedures that ensure efficient operations supporting both administrative and clinical functions.

Standardized all duties associated with prior authorizations including reviewing insurance benefits, understanding third party requirements, and securing authorizations for services.

BUSINESS TEAM LEAD, BREVARD HEALTH ALLIANCE

Promptly process and answer and/or resolve patient/customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved.

Manages and coordinates the development of office procedures for area of responsibility; evaluates the administrative systems and implements improvements.

Implements and enforces policies and procedures that ensure efficient operations supporting both administrative and clinical functions. 3/14-5/19

8/00-2/13

FRONT OFFICE COORDINATOR, HIBISCUS WOMEN’S CARE

Standardized all duties associated with prior authorizations including reviewing insurance benefits, understanding third party requirements, and securing authorizations for services.

Manipulated and analyzed statistical and demographic data from internal and external inputs to conduct data authentication and migration required to initiate the revenue cycle.

Partner with accounting and revenue cycle teams electronically to transmit billing data including payor information, financial responsibility declarations and other pertinent information.

Analyzed call volume and average call time to monitor customer service representatives' performance and activity

CUSTOMER SERVICE SUPERVISOR, SIGNIUS COMMUNICATIONS

Initiated performance practice standards to monitor call volume and average call time of customer service representatives' performance and activity.

Resolves difficult issues regarding client complaints and other matters that escalate from the call center staff members and email submissions to the Call Center.

EDUCATION

PRESENT BACHELOR OF SCIENCE

STRAYER UNIVERSITY

1996 MELBOURNE HIGH SCHOOL

DIPLOMA