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Finance Manager Customer Service

Location:
Kalamazoo, MI
Posted:
February 13, 2024

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Resume:

Glenn Schrauben

Kalamazoo, MI *****

ad3lih@r.postjobfree.com

+1-517-***-****

Authorized to work in the US for any employer

Work Experience

Finance Manager – Engineering

Summit Polymers - Kalamazoo, MI

August 2021 to Present

• Meet monthly with management to review budgets and expenses

• Set yearly budget along with making mid-year adjustments

• Review and account for revenues and expenses being charged to engineering cost centers

• Manage and oversee tool disposal process with OEM’s

• Process Journal Entries, reconcile accounts and post batches to ERP system

• Lead, oversee and manage the creation of a new expense database, SQL and PowerBI

• Assist with collection of outstanding payments

Business Manager Associate

Western Michigan University-College of Arts and Sciences

July 2017 to August 2021

• Manage the colleges departments along with other units that roll-up to the college level

• Manage, track and process personnel and budget paperwork

• Execute budget and JES transfers to colleges/departments

• Review budgets for all funds that roll-up within the College of Arts and Sciences

• Assist Senior Leadership with budget plans and future planning

• Collaborate with leadership and colleagues to provide process improvements

Budget Analyst

Western Michigan University-Extended University Programs - Kalamazoo, MI

November 2014 to July 2017

• Manage all aspects of the Course Planning Form Process

• Manage and track payment processes

• Track program and start-up expenses and allocate accordingly

• Execute budget and JES transfers to colleges/departments

• Review budgets for all fund and cost centers

• Assist upper management on projects

Office Coordinator

Western Michigan University - Kalamazoo, MI

October 2012 to November 2014

• Track budget and spending for department

• Meet regularly with upper management

• Work with department staff to ensure travel expenses are documented and tracked

• Process and create letters of appointment for staff

• Assist the department in creating a digital identity and marketing

• Schedule, hire and train student employees

Financial Analyst

Stryker Corporation

July 2011 to September 2012

• General Ledger accounting

• Track, manage and capitalize fixed assets and construction in progress

• Intercompany bill other legal entities of Stryker Corporation

• Track and tie out cash sheets

• Monthly account reconciliations

Store Manager

Speedway LLC

June 2008 to July 2011

• Manage team of employees to create profitability for the company*

• Tracked sales, profit and expenses*

• Audited inventory levels on a weekly basis to ensure proper levels were available

• Ensure fast friendly convenient customer service

• Complete reports for management (inventory invoices, employee/customer accident and incident reports, schedule development and reporting)

• Meet regularly with employees to update them on new protocols and improve employee performance

Customer Service Supervisor

Mesaba Airlines at Detroit Metro Airport

July 2007 to June 2008

• Managed a large team of agents and coordinators to guarantee on time arrival and departures

• Set up and planned daily rosters that included thirty or more agents

• Trained agents to become better assets to the company

• Met with passengers to offer apologies, compensation, and courtesies

• Communicated with ramp, gate and control center personnel to accommodate passengers

• Organized supervisors' office, flight paperwork, and audited station ticket agent reports

Education

Masters of Science in Accounting

Western Michigan University - Kalamazoo, MI

December 2011

Bachelor of Science in Aviation Administration

Western Michigan University - Kalamazoo, MI

June 2007



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