Finance Manager Customer Service
Resume:
Glenn Schrauben
Kalamazoo, MI *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Finance Manager – Engineering
Summit Polymers - Kalamazoo, MI
August 2021 to Present
• Meet monthly with management to review budgets and expenses
• Set yearly budget along with making mid-year adjustments
• Review and account for revenues and expenses being charged to engineering cost centers
• Manage and oversee tool disposal process with OEM’s
• Process Journal Entries, reconcile accounts and post batches to ERP system
• Lead, oversee and manage the creation of a new expense database, SQL and PowerBI
• Assist with collection of outstanding payments
Business Manager Associate
Western Michigan University-College of Arts and Sciences
July 2017 to August 2021
• Manage the colleges departments along with other units that roll-up to the college level
• Manage, track and process personnel and budget paperwork
• Execute budget and JES transfers to colleges/departments
• Review budgets for all funds that roll-up within the College of Arts and Sciences
• Assist Senior Leadership with budget plans and future planning
• Collaborate with leadership and colleagues to provide process improvements
Budget Analyst
Western Michigan University-Extended University Programs - Kalamazoo, MI
November 2014 to July 2017
• Manage all aspects of the Course Planning Form Process
• Manage and track payment processes
• Track program and start-up expenses and allocate accordingly
• Execute budget and JES transfers to colleges/departments
• Review budgets for all fund and cost centers
• Assist upper management on projects
Office Coordinator
Western Michigan University - Kalamazoo, MI
October 2012 to November 2014
• Track budget and spending for department
• Meet regularly with upper management
• Work with department staff to ensure travel expenses are documented and tracked
• Process and create letters of appointment for staff
• Assist the department in creating a digital identity and marketing
• Schedule, hire and train student employees
Financial Analyst
Stryker Corporation
July 2011 to September 2012
• General Ledger accounting
• Track, manage and capitalize fixed assets and construction in progress
• Intercompany bill other legal entities of Stryker Corporation
• Track and tie out cash sheets
• Monthly account reconciliations
Store Manager
Speedway LLC
June 2008 to July 2011
• Manage team of employees to create profitability for the company*
• Tracked sales, profit and expenses*
• Audited inventory levels on a weekly basis to ensure proper levels were available
• Ensure fast friendly convenient customer service
• Complete reports for management (inventory invoices, employee/customer accident and incident reports, schedule development and reporting)
• Meet regularly with employees to update them on new protocols and improve employee performance
Customer Service Supervisor
Mesaba Airlines at Detroit Metro Airport
July 2007 to June 2008
• Managed a large team of agents and coordinators to guarantee on time arrival and departures
• Set up and planned daily rosters that included thirty or more agents
• Trained agents to become better assets to the company
• Met with passengers to offer apologies, compensation, and courtesies
• Communicated with ramp, gate and control center personnel to accommodate passengers
• Organized supervisors' office, flight paperwork, and audited station ticket agent reports
Education
Masters of Science in Accounting
Western Michigan University - Kalamazoo, MI
December 2011
Bachelor of Science in Aviation Administration
Western Michigan University - Kalamazoo, MI
June 2007
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