Rachel Williams

Cleveland, OH *****

ad3li9@r.postjobfree.com

+1-216-***-****

To achieve a challenging career and broaden my skills. Interested in working for a large corporation concerned with my goals.

Work Experience

Telecommunications Operator

Case Western Reserve University - Cleveland, OH

December 2021 to Present

Answer and process telephone calls to the University. Initiate and establish notification procedures to alert Campus faculty, staff, students, emergency medical teams, police and fire department as required. monitors 911 calls from the Campus. Edit, add and change speed dials as needed. Quality Assurance Specialist

Ricoh - Parma, OH

June 2021 to Present

Maintain prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner.

Meet deadlines by working in a high-pressure environment at a fast pace while maintaining quality and error-free work.

Achieve Time Productive statistics by meeting standards established by the facility. Maintain optimal machine performance maintenance (clearing jams, refilling toner, replacing machine oil, etc.).

Complete all paperwork in a timely, accurate, and legible manner. Communicate problems effectively and promptly to the manager. Prevent assembly errors by maintaining an organized workstation. Wal-Mart Associate

Walmart - South Euclid, OH

September 2019 to April 2021

• Ensure high quality products are available in produce, deli, bakery, dairy, meat, and other departments

• Pack ready-to-sell products in proper containers and stock displays

• Prepare and serve ready-to-eat food

• Assist customers in ordering cakes ) data entry), fulfilling deli orders, or finding the right produce

• Keep area clean, sanitized, and customer-ready

• Assist with weekly reports such as supplies, food and cleaning materials Catering Attendant (Compass Group)

Bon Appetit Management Company - Cleveland, OH

September 2016 to September 2018

Assembles and delivers all food and supplies for catered functions to their scheduled locations. Logs and maintains food temperatures.

Arranges tables and decorations.

Arranges buffet tables with food, beverage and service items according to standards. Serve food and beverages to guests.

Thoroughly cleans location after event is completed. Returns food and beverages, serving equipment and utensils to catering facility. Stocks, cleans and maintains catering facility and equipment. Ensures guests receive friendly, courteous service at all times. Maintains clean and safe work environment.

Alterations Assistant

American Commodore - South Euclid, OH

April 2013 to June 2017

Assist with all alterations for Tuxedo Store

Log in all sales suits, (data entry)

Promoted from seasonal to yearly employee

Alter tuxedos, shirts, vests etc.

Assist with alterations for customers

Assist employees with new data used for timekeeping Server/Inspection

Lakeland - Cleveland, OH

January 2014 to January 2017

Perform banquet duties for embassy suites and doubletree hotels Inspect car parts for Ford (PLI)

Breakdown and setup for buffets

Server/Bartender

A Taste Of Excellence - Parma, OH

May 2009 to November 2013

Perform serving and bartending duties for upscale catering company Company specializes in corporate catering, banquets, wedding, luncheons, food platters, holiday parties, 4th of July parties, BBQ and picnic and event planning Perform set up and breakdown for all events

Serve simple to mix drinks to clients

Secretary

Fathers Dream Appliance - Cleveland, OH

February 2012 to June 2012

Maintained daily office duties for business

Handled correspondence, invoice, sales and service forms First point of contact for business, screened all calls, copies and faxes Warehouse Worker

AMERITEMPS INC - Cleveland, OH

May 2011 to January 2012

Assisted in various manufacturing/production duties at various companies. Performed such skills as punch press, binding, collating, electronic and light assembly, tagging, packing and sorting.

Call Center Agent

Fox International - Beachwood, OH

January 2006 to February 2008

Handled, troubleshoot and resolved inquiries for major appliance and electronics line in a high volume call center.

Update call back database (data entry), worked with 4-6 databases simultaneously Post all payments and charges to customers' accounts using customized software Troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions?

Call Center features Cisco's VOIP (Voice Over Internet Protocol) Technology Phone System? Administrative Assistant

QualChoice - Mayfield Hts, OH

December 2000 to December 2006

Prepared and proofread schedules, itineraries, documents and travel arrangements for Compliance Manager and Assistant Vice President for the Legal Affairs Department. Heavy contact with State Medicaid and Medicare Offices Created customizable business rules to standardize, validate and verify data Updated monthly reports making sure claims were in compliance and maintained monthly financial claims

Provided coverage for legal affairs department, trained temporary employees Assisted in claims department updating hospital, doctor and dental claims Administrative Assistant

Kelly Temporary Agency - Cleveland, OH

June 1993 to December 2000

With this company worked for University Hospitals and Cleveland Clinic as a file clerk to Administrative Assistant

Doctor's Secretary in the departments of Neuropathology, Bone Marrow Transplant Center of the Ireland Center

Word processor in department of Hematology/Oncology and clerk in Sub acute Nursing department Implementation of database to track patient logs and processed billing for second and third party charges Claims Processor

J..P. Farley

January 1994 to December 1995

Managed all insurance claims through third party administrator Made sure the validity of all claims were correct

Finished claims in timely fashion

Education

None in Food & Beverage Management

Cuyahoga Community College - Cleveland, OH

August 2011 to September 2013

None in Business Administration

Sawyer Business School - Cleveland, OH

September 1986 to December 1987

High school diploma

Cleveland Heights High School - Cleveland, OH

September 1984 to June 1986

Skills

• Sewing, blind and straight stitch machine, Pressing experience Various amount of customer service

Internet

Proficient in Access, AS400 systems, KRONOS

Proficient in Fidelio, Fundraiser, Paradox and Fundraiser, MICROS Knowledge of Digital Imaging machine and software

Knowledge of Harvard Graphics, Adope Photoshop

Knowledge of coordination of computer upgrades

Implementation of several databases

Medical Terminology

ICD-9 coding, EPT and ED coding

Have a diverse experience in various office equipment and procedures including Dictaphone and transcription

• VoIP

• B2B Sales

• Active Directory

• Stamping Press

• Microsoft Windows Server

• Computer Networking

• Network Support

• DHCP

• Medical Receptionist

• LAN

• Live chat

• Customer service

• Data entry

• Time management

• Administrative experience

• Microsoft Office

• Medical office experience

• Medical records

Assessments

Verbal Communication — Highly Proficient

September 2019

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

May 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to Detail — Familiar

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Work Style: Reliability — Completed

March 2020

Tendency to be dependable and come to work

Full results: Completed

Following Directions — Highly Proficient

July 2020

Following multi-step instructions.

Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Medical Receptionist Skills — Proficient

June 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Food Service: Customer Situations — Familiar

August 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Familiar

Filing & Organization — Familiar

June 2020

Arranging and managing information or materials using a set of rules. Full results: Familiar

Active Listening — Familiar

May 2020

Actively listening and appropriately responding in conversations Full results: Familiar

Cooking Skills: Basic Food Preparation — Proficient June 2020

Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient

Manufacturing Fit — Proficient

June 2020

Measures the traits that are important for success in manufacturing roles. Full results: Proficient

Basic Computer Skills: PC — Completed

June 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Food Safety — Highly Proficient

May 2020

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient

Work Motivation — Expert

June 2020

Level of motivation and discipline applied toward work Full results: Expert

Data Entry: Attention to Detail — Highly Proficient July 2020

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Customer Service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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