FELICIA LA’SHA LEWIS

**** ****** *****, ******** ****, OK 73111- - ad3li4@r.postjobfree.com

Summary

Energetic Administrative Analyst/Specialist with 32 years’ experience specializing in administrative assistance and support to busy State Agencies. I am committed to delivering high quality results with little supervision.

Highlights

Microsoft Office proficiency

Advanced MS Office Suite knowledge

Excel spreadsheets

Results-oriented

Meticulous attention to detail

Dedicated team player

Strong interpersonal skills

Resourceful

Self-starter

Human Resources and Medicaid/Medicare knowledgeable

Accomplishments

Successfully planned and executed Agency meetings and special events for groups of 75+ employees. Developed and implemented agency’s Child Health (EPSDT) manual outlining all Immunizations procedures and Health policies for the State of Oklahoma; for the Sooner Care/State Medicaid division.

Experience

Customer Service Representative October 2023 to Present

Principle Choice Solutions-Department of Veteran Affairs, Oklahoma City, OK

Human Resources 405-***-**** (Contact)

Responsible for answering incoming calls from Veterans and Providers; regarding veterans’ referrals, prior authorizations, and claims and explanation of benefits, while using several different Federal systems to obtain veterans’ health records, while providing excellent customer service.

Produce/Floral Analyst Nov 2019 to October 2023

HAC Retail, Inc, Oklahoma City, OK

Human Resources 405-***-**** (Contact)

Responsible for inputting Produce/Floral data retails, cost, and discount prices and contracts into the GSS (Grocer Sales System) for the Homeland district stores in Oklahoma, Texas, Kansas, and Georgia. Perform administrative duties such as communicating, procuring, providing and delegating supplies to the grocery stores. Receiving and documenting new products through vendor submissions for product testing.

Tracking and Creating Daily Quality Watch Reports for Management. Creating weekly Excel spreadsheets and scan guides to download for stores weekly Produce Order Guide and Pre-Order Books submission. Data input of Produce/ Floral products for distribution for the Homeland districts. Communicating with vendors to set up new contracts in the Distribution Data System (DDS) for stores. Create store Ads and Circulars in Ad Creator for the Homeland stores for Oklahoma and Georgia. Invoice checks and credit corrections of district stores.

Office Manager July 2019 to November 2019

Coates Field Service, Inc -Accel Financial Staffing -Oklahoma City, OK

Accel Financial Staffing 405-***-**** (Contact)

Perform daily administrative tasks for the Manager of Operations and Office staff, such as mail distribution, Inventory of supplies and materials. Inventory Intake and Distribution orders and Easement claims and assignments. Answering the multi-line phone system. Data Entry, Scanning, Copying, and preparing Excel spreadsheets for Field Agents, while maintaining invoices and land documents. Performed Human Resources duties such as FMLA Worker compensation forms. Client and Agent Relations, also Greeting clients and visitors as Front Desk Representative and Office Manager. Corresponding with Vendors and perform the upkeep and maintenance on all office equipment. And other duties as they became about.

Operation Program Resource Module Administrative Assistant Mar 2019 to July 2019

Schlumberger Oil and Energy –Oklahoma City, OK

Industrial Staffing Service, Inc 732-***-**** (Contact)

Tracking Oil field set ups and jobs from start to end dates in planning system (iDistrict, JMP, FDP) to coordinating, scheduling and mobilization of to/from and between rigs and service delivery locations. Support data entry of personnel to jobs in the planning system of record (iDistrict, JMP, FDP) and initiate relevant notifications to all involved parties. Liaise with SSO to facilitate equipment movements. Perform administrative tasks related to import/export and inter-location shipments, including physical and system based (OneClick, iBase requests, TMS, LCT) actions. Perform administrative tasks related to entering Material and Supplies requests into the appropriate business systems. Support the Workforce Coordinator to ensure that operators are assigned to jobs in accordance with their field employee management plans to comply with service delivery development. Review Operators’ availability and work with Workforce Coordinator for sharing (inward/outward) as required to cover imbalances.

Administrative Assistant II March 2016 to Jan 2019

OK State Department of Health/ Oklahoma Medical Marijuana Authority /Galt Foundation – Oklahoma City, OK

Human Resources 405-***-****

Responsible for Processing, Verifying and Approving confidential medical documentation submitted by clients to receive various medical marijuana licenses. Checking percentages of ownership of businesses, performing required measurements of dispensaries, and reading and checking OSBI background checks of applicants for businesses. Making sure applicants have all the necessary documentation to obtain a license to open a dispensary or, trying to become a grower or processor. Data Entry, performing Customer Service duties for OMMA Call Center, preparing business, individual and caregiver licenses for mail outs. Operating Office Machinery and Postage Meter. And other duties as they came about.

Intake preparation of new incoming cosmetology students. Data Entry, Filing and Scanning in documents for staff. Inputting Inspection Reports by counties and totaling the inspectors’ total monthly visits to establishments. Greeted customers and answered all incoming calls. Accounts Payable and Receivable of Establishment Fines and Renewals. Renewing clients’ licenses and collecting renewal payments and late fees. Other duties as they became available.

Reviewed health facilities for Licensure for health service facilities, preparing briefs of inspections and submittal reviews, preparation of confidential files, Notice of Changes. Knowledge of federal and state laws and administrative regulations pertaining to comprehensive health planning. Data Entry, Answering and directing phone calls to the proper departments, picking up and distributing mail. Auditing, Scanning, and Filing Nursing Home Files for destruction, typing complex reports, composing, and typing correspondence. Also renewing and processing nursing home licenses, speaking to nursing home administrators for updates, and writing letters regarding deficiencies of applications for renewals and changes within the facilities. Research and history checked facilities for liens, and closures and name changes.

Customer Service Representative July 2015 to February 2016

Majors Medical Supply – Oklahoma City, OK

Human Resources 405-***-****

Responsible for all incoming referrals from local hospitals, inputting patients’ medical records, accounts receivable and orders for delivery and pickup, Data Entry, answering multi-line phone calls and intercom system. Completing verification of insurance for DME coverage and Prior Authorization information, Work with Home Medical Equipment office manager and Warehouse personnel to meet the patient's needs for unusual equipment or supplies. Worked with patients, clients, and referral sources to solve a variety of problems, thereby acting as a company field representative. Presentation and Demonstration of medical equipment to patients.

Administrative Assistant II April 2014 to April 2015

OK State Health Department HR-Benefits/Nursing Services– Galt Foundation-Oklahoma City, OK

Human Resources 405-***-****

Creation of spreadsheets and collected information for Human Resources Director and Managers. Assisted in FMLA paperwork tracking and processing. Accumulated Disability and Worker Compensation forms for the purposes of maintaining confidential files. Formatting and creating Forms for different policies. Providing Customer Service to Callers and District Nurse Managers (DNMs), Answering Multi-line Phones, Routing calls to the correct departments. Filing, Data Entry, Creating Spreadsheets, Receiving and Copying Reports, Inputting County Health Department audits/reports into Nursing Services database for monthly reports. Working with District Nurse Managers on monthly reports, also opening and distributing mail, scheduling meetings, and creating emails to be disbursed to groups, creating memos and distributing periodicals within the Agency and to area clinics. Performed nursing reviews and nursing close outs. Other duties as they came about.

Intake Administrative Assistant January 2014 to April 2014

Carter Home Health Care – Oklahoma City, OK

Human Resources 405-***-****

Inputting and Processing Home Health and Hospice Referrals database, calling patients and referral sources about Start of Care for Patients. ICD-9 coding. Verification of patients discharge dates from other Home Health Care Facilities, Customer Service, Provider Relations, Insurance Verification, verification of Medical Liabilities, checking patients’ medical eligibility. Verifying Medicare coverage; taking Verbal orders from doctors and nurses to start the referrals for patient's services. Handling patients’ medical records. Faxing forms to Doctor's Offices, Outreach Services, answering muti-line phone systems, Processing Durable Medical Equipment for delivery and pick-up.

Customer Care Representative October 2013 to December 2013

Global Health Insurance Inc. – Oklahoma City OK

Human Resources 877-***-****

Data Entry, answering and returning State, Federal and Prospective members’ phone calls, and E-mails. Providing and helping State and Federal employees and members understand information regarding their benefits, coverage, claims and referrals. Helping prospective members join Global Health Insurance via Marketplace and Medicare. Provide information to the Utilization Management Departments, Eligibility and Benefits Departments and the Claims Department.

Health Specialist-Analyst II June 2001 to September 2012

Oklahoma Health Care Authority – Oklahoma City, OK

Human Resources 405-***-****

Checked Eligibility, Medical Claims and Billing, Decision Making and Authorization of Medical Procedures and Prior Authorizations (Speech, Physical, and Occupational Therapies). Data Entry, Provided Customer Service to Members and Providers, Researching Information regarding Prior Authorizations of Members. Creating Spreadsheets, and helping on the CTI Phones as needed, and Working with Care Management Nurses on member authorizations. Provided Customer Service to Members and Providers, Client Relations, Worked effectively with people of diverse educational and cultural backgrounds,

Created periodicity schedule for EPSDT manuals, that were passed out to Oklahoma Health Departments. Provided comprehensive technical assistance on health programs. Created PowerPoint Presentations, Spreadsheets, Attended School Base Trainings/ Health Fairs, gave presentation and training updates to members and providers on School Base/ Immunization Information, Performed Q&A Sessions with School Districts Superintendents, Coordinated Immunization Meetings with the County and State Health Departments regarding the Sooner Care Program. Coordinated the bi-weekly CMS calls. Public Relations and assisted with major fundraising events, maintenance of database system, prepared mass mail-outs and mail appeals. Distributing mail, Inspecting School Base contracts and entering them in database for implementation, and updating School Base reports in database daily.

Accompanied Nurses on Home Visits thru out the State; where information referral(s) coordination for other services were given to parents, updated the School Base Database Weekly, Made Travel Arrangements for visits, Performed Research for various projects, and created Flyers and Manuals for distribution through the State of OK. Answering Phones, Receiving and Copying Reports, Inputting Nursing Home Reports into Nursing Home Database for monthly reports, Filing, and working with nursing home administrators on monthly reports on staff shortages and deficiencies.

Education

Langston University May 2004

Bachelor of Business Organization Management – Langston, OK

Credit Hours: 209

Skills

Modifications, Delegating, Procurement, Explanation of Benefits, Claims, Medical Billing and ICD-9 and ICD-10 coding, Client and Provider Relations, Customer Service, Data Entry, Database Specialist, Decision Making, Problem Solving, Proficient in Office Management (Faxing, Filing, Form Creating, Typing complex reports, Composing and Typing Correspondence), Fundraising, Event Planning, Home Health, Hospice, Human Resources, Immunization, Processing Medical Insurance, Facilitating, Coordinating and Conducting small, medium and large group training/meetings, Proficient in Microsoft Office, PowerPoint Presentations Personnel Relations, Time Management, Interpretation of various state and federal Policies and Procedures, Account Receivable, Research, Routing CTI Phone Calls (Multi-line), Scheduling, Presentations, Spreadsheets, HIPPA, Human Resources, Workers Compensation, FMLA, and Medicare and Medicaid, Risk Management, Team Leadership, Team Building, Customer Service, Invoicing, HIPPA Compliance, and Employee Training

References

DeBorah Boneta Executive Director, Oklahoma City, OK 73112 Phone: 405-***-**** Relationship: Former Supervisor E-mail: ad3li4@r.postjobfree.com

Rita McCaskill Administrative Program Manager-Administrative Assistant, 1000 NE 10th Street, Oklahoma City, OK 73117 Phone 405-***-**** Relationship: Former Supervisor E-mail: ad3li4@r.postjobfree.com

Wyanna Jackson-Rogers Sr Human Resource Coordinator, Oklahoma City, OK 73104 Phone: 405-***-****, Relationship: Friend E-mail: ad3li4@r.postjobfree.com

Canielle Preston Provider Program Coordinator, 4345 N. Lincoln Blvd Oklahoma City, OK 73105 Phone: 405-***-**** Relationship: Co-Worker E-mail: ad3li4@r.postjobfree.com

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