BETTYE JEAN CHAPMAN-BUCHANAN, MAOM

**** ** ****** ******

PORT SAINT LUCIE, FLORIDA 34953-2443

772-***-**** – CELL

ad3lh2@r.postjobfree.com– EMAIL

https://www.linkedin.com/in/bettye-chapman-buchanan-b1a1661a6/

https://www.linkedin.com/in/bettye-chapman-buchanan-b1a1661a6/

CAREER SUMMARY

My goal is to obtain a position in an area of my interest and experience, including scientific, research, education, or community base care oriented.

STRENGTHS

Planning and coordinating the day-to-day fiscal and operational activities of a program. Providing support in the development, implementation, and marketing of a projects function. Grant planning, budget management, internal and external operational/liaison, program marketing and reporting.

ABILITIES

Master’s level training in the principles and tools for managerial use in the development, implementation, and review of strategies for organizations. This includes the internal as well as external environmental analysis, value, tactical choice, positioning, and control issues. Also, shaping the conditions of day-to-day life by informing clients on the availability of resources to meet their daily needs, e.g., housing and/or local food markets.

EDUCATION

Grand Canyon University – 3300 W. Camelback Road - Phoenix, AZ 85017 - 1-800-***-****

Master of Arts in Christian Studies with an Emphasis in Christian Leadership (Began – 10/25/2012 /Graduated – 05/21/2014).

University of Arizona - Ashford University – 180 South Arizona Avenue, Suite #301 Chandler, AZ 85225 –

866-***-**** - Master of Arts in Health Care Administration (Began – 3/29/2011 / Graduated - 10/01/2012)

University of Phoenix – 4025 S. Riverpoint Parkway - Phoenix, AZ 85040 -866-***-****

Master of Arts in Organizational Management (Began 2/26/2003 / Graduated - 10/31/2004)

Loyola University Maryland-2034 Greenspring Drive –Timonium, MD 21093-410-***-****

Human Development (PC674) (Attended - 08/29/2002-12/12/2002)

University of Maryland - Coppin State University – 2500 W. North Avenue - Baltimore, MD 21216 – 410-***-****

Bachelor of Science in Liberal Arts (Began 8/1998 / Graduated - 08/06/2002)

Psychology/Social Science Major

AWARDS/HONORS/CERTIFICATION/MEMBERSHIPS

St. Lucie County Juvenile Justice Council – 02/21/2017-7-31/2018 – Member

Circuit 19 Civil Citation Committee – 02/21/2017-7/31/2018 - Member

Circuit 19 Advisory Board – 02/21/201-7/31/2018 -Guest

Child Welfare Case Manager – Florida Certification Board – 02/27/2012 – 11/30/2013 - Certificate Number - 3329

Child Protection Case Manager – Florida Department of Children & Families

National Society of Collegiate Scholars

Pi Gamma Mu

The Chancellor’s List

Dean’s List

COMPUTER SKILLS

Windows, MS Word, MS Excel, MS Power Point, Word Perfect

OTHER SKILLS

Florida Notary – ICD Coding - Medical Terminology - Knowledge of DRG’s - Knowledge of Current Joint Commission Requirements – CPR Certification

EXPERIENCE

07/05/2023 – Present

Indian River State College – 3209 Virginia Avenue, Fort Pierce, FL 34981-5596 – 772-***-****

Program Director (07/05/2023 – 08/31/2023) - Community Development Block Grant – Disaster Recovery (CDBG-DR) Workforce Recovery Training Program (WRTP) - Plan, develop, and implement a comprehensive program for participants in the WRTP. Provides direction, consultation and supervision to program employees, staff, contractors, and partners at all service locations and implements standards with same on interpretation of federal, state, and local policies and procedures. Supervises and conducts personnel administration duties for staff, including hiring and firing, evaluating, assigning special duties, monitoring attendance and travel reports, and granting leave.

Parent Advocate – Project STAGE (Students Transitioning to Academics and Gainful employment) - (10/02/2023-Present) I encourage parent involvement and participation in center-based programs and activities; Communication with parents for the purpose of providing information to ensure student learning improvement; Produced three newsletters per year; Help in facilitating meetings with parents as needed; participate in the initial intake/contracts with referred families.

09/06/2022 – 07/31/2023

Wellpath – Treasure Coast Forensic Treatment Center - 96 SW Allapattah Road, Indiantown, FL 34956 – 772-***-****

Recovery Specialist - Develops, organizes, and facilitates group activities on an assigned unit. Works with the treatment team to fulfill the interdisciplinary treatment plan within the standards of the facility. Also, responsible for providing daily groups activities to help residents who are struggling with mental and emotional problems as well as relationship issues such as trust and self-esteem. Teaching residents the judicial system so that they will be deemed capable of proceeding with their court case. Also, teaching residents that are considered not guilty by reason of insanity how to reintegrate into society in order to become assets to their community. Reason for leaving - I realized that the opportunity to grow was not available, and in order to continue to improve professionally, it was time to move on.

10/24/2018 – Present (On Call)

Bailes Consulting Services – 5150 N Tamiami Trail, Sarasota, FL 34234 - 941-***-****

Employment Specialist & Supported Living Coach - Counsel individuals to maximize the independence and employability of persons coping with personal, social, and vocational difficulties that result from birth defects, illness, disease, accidents, or the stress of daily life. Coordinate activities for residents of care and treatment facilities. Assess client needs and design and implement rehabilitation programs that may include personal and vocational counseling, training, and job placement. Analyze information from interviews, educational and medical records, consultation with other professionals, and diagnostic evaluations, in order to assess clients' abilities, needs, and eligibility for services. Arrange for physical, mental, academic, vocational, and other evaluations to obtain information for assessing clients' needs and developing rehabilitation plans.

05/20/2019 – 07/08/2022

Teleperformance – 10400 US Highway 1, Port Saint Lucie, FL 34952 - 772-***-****

Resident Insurance Licensee Agent/Producer (0240-Health) License Number W-684704 – 9/30/2020 / National Producer Number: 19658954 - Agent - Handle and carefully respond to all inbound and outbound inquiries; Provide excellent service through active listening; Work with confidential information and treat it sensitively; Aim to resolve issues initially by being proactive, patient, empathetic, and understanding while providing appropriate information. Licensed with Aetna, Anthem, Humana, WellCare and United Health Care in 43 states. Licensed Health Insurance Agent/Producer W-684704. Licensed USAA auto, property and billing specialist. Reason for leaving: Over time, the duties associated with the role shifted dramatically, making it a poor fit for my career.

02/21/2017 – 7/31/2018

The 19th Judicial Circuit Court of Florida - 250 NW Country Club Drive - Port Saint Lucie, FL 34986 – 772-***-****

Juvenile Diversion Director/Teen Court Supervisor - Served as the on-site administrator for all Teen Court locations – St. Lucie County, Indian River County and Okeechobee County; Coordinated, prioritized and developed methods to achieve established program goals and objectives; Developed program budget and manages expenses within the limitations

established by the budget; Utilized an established database to maintain accurate and complete data for services provided to the community and provides the program director with monthly reports or at other intervals as required by the Court Administrator; Analyzed program data to determine trends and to recommend improvement of the program; Initiates memorandums, notices, directives and other necessary communication among staff and related juvenile, school, and other court related agencies; Established and maintained effective and positive communications with staff, judges, administrative superiors, external departments and entities, and the public; Developed and maintained standard operating procedures concerning program functions; Developed and assigned staff to effectively meet the needs of the program; Developed and implemented a plan to encourage both adult and teenage volunteers for the program; Attended county and/or community meetings, as needed. Performed related duties as directed. Supervised a staff of 4 case managers. Reason for leaving: The department was phased out due to budget cuts.

12/19/2016 – 02/21/2017

The 19th Judicial Circuit Court of Florida - 250 NW Country Club Drive - Port Saint Lucie, FL 34986 – 772-***-****

Examining Committee Member for Guardianship Proceedings – Covering St. Lucie, Martin, Okeechobee and Indian River counties, as a layperson with expertise in gerontology to determine a person's incapacity required by Florida Statutes in guardianship proceedings. Reason for leaving: Permanent employment was offered and accepted.

09/10/2015 – 11/1/2016

Suncoast Mental Health Center - 2814 S US Highway 1, Suite D9, Fort Pierce, FL 34982 - 772-***-****. Administrative Director of Clinical Services/Program Services - Implemented Standard Operating Procedures throughout the organization. Focus on the development and maintenance of accurate and complete records, and files, to ensure compliance with all regulatory guidelines and standards, along with quality assurance inspections/audits. Reason for leaving: The position was phased out.

06/10/2014 – 07/06/2015

City Council – City of Port Saint Lucie, Florida - 121 S.W. Port St. Lucie Boulevard, Third Floor, Port St. Lucie, FL 34984

772-***-**** - Assistant to Mayor JoAnn Faiella – City Council Office Manager – Diversified work performed in accordance with prescribed procedures. Conduct cost and price analyses. Processing invoices and reports via the MUNIS and Works Systems. Entrusted with two Visa charge cards with $5,000 daily limits. Facilitate all acquisitions for City Council. Served at the pleasure of the City of Port Saint Lucie, Florida. Reason for leaving: The Mayor was not re-elected.

08/26/2013 – Present (On Call)

Florida Realty Referral Network - 4455 Military Trail, Suite 100 - Jupiter, FL 33458 – 561-***-****

Licensed Florida Real Estate Referring Associate – License Number SL3279864 (Formerly with Keller Williams of the Treasure Coast as a sales associate)

Referring Associate – As a real estate referral agent I refer clients to other real estate agent, who will then manage the client's real estate transaction. Because I am a referring agent, I must be part of a brokerage in order to act as a referral agent and receive commissions for referrals to Keller Williams Agents.

07/17/2006 – 09/29/2008

07/13/2009 - 11/12/2012

Family Preservation Services of Florida – 121 N Second St. - Fort Pierce, FL 34950 - 772-***-****

Dependency Case Manager – Conduct safety assessments. Assess client needs and develop service plans. Coordinate the delivery of services, plan referrals and linkages to clients and families. Monitor service plan progress and evaluate reports from multiple service providers. Develop and maintain case and program documentation according to contract. Prepare case and status reports, make recommendations, and testify at court or other prescribed body regarding reunification, termination of parental rights or other permanency plans. Reason for leaving: A motor vehicle accident prevented my return to work - FMLA expired.

04/11/2002- 12/30/2004

Quest Diagnostics Incorporated – 1901 Sulphur Spring Rd. - Baltimore, MD 21227 – 410-***-****

Executive Assistant – Provided support to the CEO and Director of Department of Pathology. Represented the Anatomic Pathology Department on the Diversity Team and Ergonomics Committee. Reason for leaving: Relocation to Florida.

04/04/1986 – 03/15/2002

Buchanan Medical Transcription – 19706 Trunk Rd. - White Hall, MD, 21161 - 772-***-****

As Director of Buchanan Medical Transcription - Managed a staff of five transcriptionists and an administrative assistant. Reviewed medical reports. Reason for leaving: Contracts expired and were not renewed.

New York Hospital – Cornell Medical Center – New York, NY

Nuclear Medicine

Administrative Assistant to Department Director

Supervised two departmental secretaries

Mount Sinai School of Medicine – New York, NY

Biomathematical Science

Administrative Assistant to the Chairman of the Department

Supervised two secretaries and four clerks

Hospital For Special Surgery – New York, NY

Medical Records

Transcriptionist

Transcribed discharge summaries, filing, record keeping

St. Luke’s Hospital Center – New York, NY

Radiology

Transcriptionist

Transcribed radiological reports

Harlem Hospital Center – New York, NY

Administration

Administrative Assistant to the Assistant Hospital Administrator

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