Marion Martin

** ****** **, ***********, ** ***** C: 978-***-**** ad3lgu@r.postjobfree.com

PROFESSIONAL SUMMARY

Accounts Receivable Champion Supervisor with 16+ years of experience in the fire protection industry, specifically with corporate focus.

Proven leader with a track record of success in managing and motivating teams. Developed and implemented training programs that resulted in increased employee productivity and satisfaction. Exhibited patience and adaptability in resolving customer disputes, and by developing new procedures and training on-site team members across the network, that led to improved customer satisfaction. EXPERIENCE

Johnson Controls Fire Protection (Previously Tyco- SimplexGrinnell) – Canton, MA; Westminster, MA; Remote 2006-2023

AR Champion Supervisor, 12/2019-4/2023

Billing, Credit Specialist and Invoice submissions 08/2017- 12/2019 National Accounts Receivable Specialist, 02/2013-08/2017 Accounts Receivable Specialist III, 07/2006-02/2013

● Ability to multi-task efficiently across multiple software programs on a daily basis including but not limited to: Oracle, GetPaid, Service Channel, Salesforce, Workday, Microsoft Office and Teams, Power Bi, and Genesys. ● Researched, identified and used critical thinking and problem solving skills to determine when technicians were needed to be dispatched to on-site locations, and coordinated those efforts with both internal and external stakeholders.

● Demonstrated a calm and professional demeanor while resolving customer disputes, even in difficult situations. ● Trained on-site team members on the new procedures, ensuring that they were able to effectively resolve customer disputes.

● Collaborated with cross-functional teams to improve the network's internal functionality, which led to improved customer satisfaction.

● Delegated tasks and tracked the progress of tasks, schedules and appointments through Genesys. ● Prioritized solutions for unique customer needs with the focus of reducing write-offs, increasing collections, and improving customer satisfaction.

● Knowledge of fire protection industry regulations and standards, which were used to effectively communicate with clients, and address their concerns and needs.

● Increased accounts receivable by 10% in a year, and reduced the average days outstanding from 20 to 15 days. ● Responsible for managing and tracking accounts receivable for a portfolio averaging 6-8 million dollars on a monthly basis. This included investigating and resolving customer inquiries and complaints, maintaining accurate records of billing transactions, and processing payments and invoices.

● Coordinated with internal and external departments to ensure the timely and accurate billing of customers. ● Worked cross-functionally with multiple internal and external departments including but not limited to: billers, schedulers, sales, legal, technicians and customer service contacts to identify process deficiencies and implement established best practices. Led weekly and monthly conference calls with district offices, supervisors and senior management.

CVS PHARMACY- Athol, MA

Pharmacy Technician, 09/2001-12/2003

● Pharmacy Technician Certified.

● Responsible for billing prescriptions, processing claims and maintaining customer relations with high-traffic pharmacies.

● Assisted with inventory management, including verification of quantities, storage, and removal of outdated medication. Mastered the intricacies of various medical billing practices, reducing insurance billing. EDUCATION Pharmacy Technician Training Course

Certificate: 2002

Oakmont High School – Ashburnham, MA

High School Diploma- 1997

COMMUNITY INVOLVEMENT

Volunteered and supported community service events through my 16 years at JCI/Tyco-SimplexGrinnell:

● Women’s Workday Events

● CAC Food Drive - Building holiday meal boxes.

● Coordinated donation efforts for Toys for Tots drive within AR department