Supply Chain Data Entry
Resume:
Heather Altenbach
Milwaukee, WI *****
******************@*****.***
I also am on Remote hotel planner. Also drive for Uber Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Procurement & Logistics Specialist / REMOTE HYBRID Stella and Chewys pet food - Oak Creek, WI
June 2010 to Dec 2023
Oak Creek, Wi
June 2010 to Present
• I have worked with huge franchise customers in Hong Kong Korea, Singapore Canada Dubai Australia, all over the Midwest, including Amazon, Chewy, Phillips, golden edge, Pet-smart, Bentleys plenty more
• Dispatch Truckers for pick ups and transfers
• Working remote with Customers all over the Globe
• Maintain and administer company inventory control and property management procedure
• Working with AX, Redwood 3PL, Excel, Word Supply chain
• RMA, issuing credits for claims.
• Timely and accurate data entry of all customer claims including filing claims with responsible party(s), detailed analysis of information including root cause and corrective/preventative actions, and effective communication at all levels of organization.
• Provide monthly claim analysis to all levels of management including finance.
• Responsible for coordinating credit issuance process with all freight related claims.
• Responsible for coordinating the RMA process.
• Liaison for all internal communications regarding customer claim investigations with 3PL freight claims team/warehouse.
• Manage indirect purchase orders including order creation based on company supply, lead time, and product availability.
• Develop important reports, outline/schedule and conduct stock-taking as at when due
• Take responsibility for property and maintenance of issues
• Help in planning and maintaining of logistics policies and procedures
• Keep proper records of all forms of transactions relating to the company's logistics operations
• Resolve problems that are related to transportation and logistics systems
• Negotiate transport or logistics rates with suppliers and customers so as to improve the supply chain
• Hand and power tools
• Analyze areas of corporate logistics so as to find out the most cost-effective means or method of transporting supplies
• Communicate transport or logistics cost to customers or suppliers as the case may be
• Evaluate and process claims made by customers
• Monitor the entire process of product movement
• Track shipments across different channels.
• Enter Orders manually and fro EDI, Invoices and Packing slips to KAMS
• Supply chain
Shipping and Receiving Clerk
American Metal - Kenosha, WI
February 2000 to June 2010
• Print daily sales receipts and cross-check with computer software to ensure accuracy
• Prepare and print shipping labels corresponding to shipping needs
• Assemble and fill boxes and other cartons with items that need to be shipped
• Affix proper postage to each package in preparation for shipping
• Track inventory and report any shortages to sales team so we can update the website
• Process orders based on the buyer's preferred shipping system (e.g. USPS, UPS, FedEx, etc.)
• Contact carrier and schedule shipping for each package
• Maintain a clean and safe work area and update supplies as needed Quality Control Inspector
Intermed-Vista - Racine, WI
December 1987 to February 2000
Ensure there is quality testing all the time; carry out inspections so as to meet the standard set by the organization
• Encourage and enforce cleanliness on the part of the staff and ensure safe working conditions
• Focus on corrective actions in order to make sure that products meet required specifications
• Initiate training for workers concerning safety programs to protect employees against work hazards
• Maintain all documentation for the purpose of auditing
• Collect regular samples for shelf life and analysis at the laboratory
• Work with the Quality Control Supervisor regarding specific information relating to product information and production
• Report bottlenecks to the Quality Control Supervisor
• Engage in quality calibrations and internal audits in a professional manner
• Constant updating of job knowledge by reading technical publications, participating in seminars and other educational opportunities
• Mentor lower cadre employees and lead them effectively
• Ensure measuring equipment are functioning properly and calling for repairs where equipment are faulty
• Approve finished products for onward shipment to the market
• Co-operate with government agencies during inspections in order to meet and maintain high production standards
• Work with the management and production managers to ensure that only quality products are produced
• Ensure that no expired raw material is used for production
• Help to check and update quality control policies
• Work as a team under the supervision of the quality control manager
• Find solutions to customers' complaints and feedbacks
• Remove bad products that are discovered during the production process
• Monitor every stage of production to avoid product defects
• Write reports and submit same to the quality control manager
• Record test results as required
• Recommend modifications to already existing production standards within the limits of available equipment capacity and capability
• Proper assessment of suppliers.
Education
High school diploma
Horlick High School
Skills
• Logistics
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Typing
• Auditing
• Manufacturing
• EDI
• SAP
• Oracle
• SOX
• Microsoft SQL Server
• Purchasing
• Dispatching
• Accounting
• Warehouse distribution
• Google Docs
• Windows
• Customer support
• Analytics
• Social media management
• Leadership
• Trello
• Microsoft Access
• Supply chain
• Front desk
• Data warehouse
• Mechanical knowledge
• 3PL
• Internal audits
• Forklift
• Team management
• Human resources
• Order entry
• Process improvement
• Quality control
• Quality assurance
• Freight
• Training & development
• ERP systems
• Quality inspection
• Computer operation
• QuickBooks
• SharePoint
• Customer service
• UI
• Computer networking
• Project management
• Warehouse experience
• Shipping & receiving
• Documentation review
• Warehouse management system
• Order management system
• Machine learning
• Zendesk
• Jira
• Product demos
• Databases
• Hazmat
• Technical support
• Remote access software
• Schematics
• OSHA
• Data collection
• PCI
• Database management
• Market research
• Payroll
• Compliance management
• Bookkeeping
• Live chat
• AI
• APIs
• Production planning
• NetSuite
• Banking
• Credit analysis
• Clerical experience
• Software troubleshooting
Certifications and Licenses
Hazmat Endorsement
Assessments
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Workplace safety — Proficient
April 2020
Using safe practices at work
Full results: Proficient
Warehouse safety — Proficient
April 2022
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
August 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Delivery driver — Proficient
March 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Front desk agent (hotel) — Proficient
August 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Scheduling — Proficient
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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