Trailhead Link https://trailblazer.me/id/nkumar***

LinkedIn ID www.linkedin.com/in/nayankumar1990

Phone: +1-240-***-****

Email: ad3lfy@r.postjobfree.com

NAYAN KUMAR

(Certified Salesforce developer)

PROFESSIONAL SUMMARY

Highly skilled Salesforce Developer / Administrator with a total of 10 + years’ experience in the IT Industry and 7+ years of experience in Salesforce solutions developing and customizing for a variety of industries. Expert in Apex, Visualforce, and Salesforce Lightning, with a proven track record of delivering successful Salesforce implementations, integrations, and customizations.

Experience in managing and administering Salesforce solutions for a variety of industries. Proficient in Salesforce customization, security, data management, and reporting. Proven ability to optimize Salesforce solutions to meet business needs and increase productivity.

Designed and built product features on the SFDC platform using Apex, ensuring robust and scalable solutions.

Proficient in Salesforce declarative development tools (Process Builder, Flow, Workflow Rules)

Familiarity with Salesforce Communities and Salesforce Mobile App Development

Experience with Salesforce DX, version control and source control systems (GitHub, SVN)

Experience with Salesforce Lightning and Salesforce Classic

Expertise in configuring and customizing Salesforce objects, workflows, validation rules, and data management using Salesforce Data Loader or other relevant tools.

Familiarity with Salesforce reporting and dashboards

Developed subject matter expertise in Vlocity provides comprehensive solution recommendations to clients.

Experience in integrating Salesforce Human-Centered Change with various data sources, such as databases, APIs, or external systems. Highlight any projects where you successfully implemented data integration solutions, ensuring data accuracy, consistency, and integrity.

Demonstrated proficiency in Salesforce Aura, a powerful user interface framework for developing dynamic web applications for Salesforce. Successfully built and maintained custom Aura components to enhance user experience.

Worked on pulling data from JIRA, manipulating this data in excel using macros to make the salesforce data load compatible. This was used to load stories into the Copado to track components related to each user story.

Experienced in designing, developing, and data modeling applications and ensuring that are within Salesforce governor limits.

Successfully designed, developed, and implemented complex integrations between Salesforce and various third-party systems, enhancing data synchronization, streamlining processes, and improving overall operational efficiency.

Ability to design and optimize data models for Salesforce, ensuring efficient storage, retrieval, and reporting. Mention your experience with data architecture, schema design, and best practices for data modeling in Salesforce.

strong experience with Salesforce Lightning Development Human-Centered Change, including Lightning Components, Lightning Web Components, Lightning Experience customization, Apex, Visualforce, and Salesforce Lightning

Proficient in Apex, Visualforce, SOQL, and SOSL, Encryption, Enhanced field audit trail, Event monitoring, and Einstein Data Detect

Integrated Salesforce Aura components with external systems and data sources using Salesforce APIs, providing a unified view of critical information for end-users.

Led end-to-end integration projects, collaborating closely with cross-functional teams including developers, business analysts, and stakeholders to gather requirements, define integration scope, and ensure seamless data flow across systems.

Experience working in cross-functional teams, collaborating with stakeholders, and effectively communicating technical concepts to non-technical audiences. Mention any instances where you successfully translated business requirements into technical solutions.

Developed custom Apex classes, triggers, and Visualforce pages to create robust integration solutions, leveraging REST and SOAP APIs for data exchange between Salesforce and external applications.

Experience with Salesforce security and access controls

EDUCATION:

Bachelor of Engineering Mechanical from Rajiv Gandhi Proudyogiki Vishwavidyalaya, Bhopal India, 2014

Master’s in information system from Pace university 2020, New York USA

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform Developer-I

Salesforce Certified Platform Developer-II

Salesforce Certified Service Cloud Consultant.

Salesforce Certified Sales Cloud Consultant

Technical Skills

Salesforce Technologies

Salesforce Administration Salesforce development Apex programming language Apex Classes/Controllers Visualforce pages Apex Triggers SOQL and SOSL queries Components Apex Web Services AJAX Workflow & Approvals Reports Dashboards Analytic Snapshots Case Management Automation Custom Objects Force.com IDE Encryption Enhanced field audit trail Event monitoring and Einstein Data Detect Lightning Web Components (LWC) CRM software Agile development methodology

ETL Tools

Informatic \ Azure Data Factory

CRM Applications

Salesforce.com Sales Cloud Service Cloud Chatter Communities Service Console Salesforce DX CPQ

Reporting, and Scheduling Tools

PowerBI Tableau, Click View Custom shell scripts CRONTAB, AUTOSYS Control- M

Salesforce Tools

Eclipse Force.com Eclipse IDE Plug-in Data Loader Force.com

Application Servers

Apache Tomcat JDBC ODBC

Build Tools

Maven ANT Gaddle

Programming & Scripting

Python SQL PL/SQL Shell Scripting

Databases

Azure SQL Database Synapse Analytics \ Oracle MY SQL Teradata PostgreSQL.

Version Control

GIT \ SVN

Programming Language

Apex SQL JavaScript HTML CSS XML Object-oriented programming (OOP)

Operating Systems

Linux Unix Mac OS-X CentOS Windows 10 Windows 8 \ Windows 7

Cloud Computing

Microsoft Azure

Monitoring and Ticketing Tools

Splunk Nagios Jira and Service Now

Web Services

Integration with third-party system REST and SOAP API RESTful web services

Development Methodologies

SDLC Agile Waterfall

PROFESSIONAL EXPERIENCE:

Senior Salesforce Lightning Developer 02/2021 To Current

PVH Corp Bridgewater, NJ.

Responsibilities:

Requirements gathering and doing configuration and customization according to business requirements.

I was involved in the estimation and analysis for migration from classic to lightning.

Expertise in building and managing reports and dashboards, managing leads and opportunities, and working with custom objects and workflows.

Developed custom Apex triggers, classes, and controllers to extend the functionality of Salesforce and meet specific business requirements.

Orchestrated system architecture, identifying gaps between current and desired states, and delivered comprehensive solutions, enabling the attainment of critical business objectives.

Worked on multiple lightning Web Components and allowed the LWC to manipulate the DOM instead of JavaScript.

Ability to build and maintain strong relationships with clients, leveraging Salesforce to improve customer satisfaction and loyalty.

Optimized existing Apex code to improve performance and enhance user experience.

Dedicated professional with extensive experience in implementing and managing Single Sign-On (SSO)solutions in Salesforce environments. Seeking opportunities to contribute my expertise and drive operational efficiency through robust SSO solutions.

Demonstrated proficiency in data integration tools and data flow to ensure seamless connectivity between Salesforce and various business systems and APIs.

Proven track record of working within Agile methodologies, such as Scrum or Kanban, to deliver high-quality Salesforce solutions. Collaborated with cross-functional teams to prioritize and deliver features iteratively.

Experience in Field Service environments, demonstrating a deep understanding of industry-specific requirements.

Spearheaded the integration of Salesforce with enterprise systems such as ERP (Enterprise Resource Planning) and marketing automation platforms, ensuring data consistency and accuracy across the organization.

Experience with designing and implementing data integrations between Salesforce and third-party data providers, including experience with APIs, ETL tools, and data pipelines. Successfully integrated data from 3P data providers into Salesforce to create a unified view of customer data and improve sales Human-Centered Change and marketing efforts.

Ability to design and implement data models in Einstein Analytics to support complex data analysis and reporting requirements.

Utilized Apex to integrate Salesforce with external systems, enabling seamless data flow and communication.

Developed and configured reports, custom reports, report folders, and dashboards tailored to distinct user profiles and specific requirements.

Developed custom Aura components to address unique business requirements, improving functionality and usability within the Salesforce platform.

Proficient in writing unit tests and conducting quality assurance to ensure the reliability and stability of Salesforce Aura components.

Developed RESTful web services and APIs using Apex to facilitate integration with third-party applications.

Expertise in standard Salesforce reporting and dashboards, consistently delivering actionable insights.

Sound exposure to Field Service Lightning, showcasing your expertise in this Salesforce technology.

Designed and implemented data transformation processes using tools like MuleSoft and Informatica, enabling data mapping, cleansing, and enrichment for smooth integration between disparate systems.

Contributed thought leadership articles to internal knowledge-sharing platforms, highlighting the importance of human-centered design in technology-driven change initiatives.

Leverage in-depth knowledge of Salesforce configuration capabilities to recommend best practices and identify areas necessitating custom development.

Collaborated closely with stakeholders to gather and document business requirements, ensuring that Salesforce Aura solutions align with organizational goals and objectives.

Proven ability to configure and manage Admin Profiles, ensuring that users have appropriate access and permissions.

Involved in creating components for custom buttons that are not supported in lightning.

Experienced in working on LWC Events built on DOM Events, collection of APIs, and objects available in the browser.

Created Email Templates and Mail Merge Templates and was involved in doing a mail merge for different standard and custom objects in lightning experience.

Led or participated in Salesforce Lightning Experience transitions, ensuring a seamless transition from Classic to Lightning UI for enhanced user productivity.

Proficient in data modeling and reporting with Salesforce.com using SOQL queries, ensuring data accuracy and insights.

Committed to continuous improvement through retrospectives and feedback loops, adapting Agile processes and Salesforce Aura development practices to optimize project outcomes.

Proficient in creating and managing Permission Sets to fine-tune user access and security.

Led and facilitated cross-functional workshops to assess organizational needs and design human-centered change strategies for Salesforce Human-Centered Change implementation projects.

Possess Salesforce Certified Administrator and Salesforce Certified Sales Cloud Consultant certifications, with extensive experience working with Salesforce Human-Centered Change Sales Cloud, Service Cloud, and Marketing Cloud. Proficient in creating and managing Salesforce objects, fields, workflows, and reports.

Led the successful implementation of Salesforce Sales Cloud to optimize sales processes, enhance customer relationship management, and drive revenue growth.

leveraged Apex for complex SOQL queries to extract valuable information for decision-making.

Authored comprehensive requirements, definition, design, and project documentation to facilitate effective collaboration and system understanding.

Skilled in defining and implementing Sharing Rules to control data access across the organization.

Collaborated with sales and marketing teams to gather and analyze business requirements, translating them into tailored Salesforce Sales Cloud solutions.

Conducted Backlog grooming sessions and provided training to empower business users in navigating and optimizing Salesforce.

Proficient in environment and release management, code versioning best practices, and deployment methodologies.

Implemented user-centric design principles to create intuitive and visually appealing user interfaces, resulting in improved user adoption and satisfaction.

Customized Salesforce objects, fields, and page layouts to capture essential sales data and align the Sales Cloud environment with specific business needs.

Demonstrated expertise in designing and deploying automation solutions, such as workflows, process builder, and triggers, to streamline business processes.

Customized the Salesforce CRM User Interface using Apex Programming, Custom Controllers, Visualforce, CSS, and JavaScript to enhance user experience.

Conducted data migration to import legacy sales data into Salesforce Sales Cloud, ensuring data integrity and a smooth transition for historical information.

Proficient in creating and managing Groups to facilitate collaboration and communication within the organization.

Provided comprehensive user training and support to sales teams, enabling them to effectively utilize Sales Cloud features for lead tracking, opportunity management, and forecasting.

Implemented Service Cloud for a large enterprise company to manage customer service cases, resulting in a 30% reduction in case resolution time and a 20% increase in customer satisfaction.

Configured Service Cloud to automate case management processes, including case assignment, escalation rules, and case routing, resulting in a more efficient and streamlined service process.

Developed a Salesforce Service Cloud integration with a third-party software application, resulting in improved visibility and analytics across customer interactions and service metrics.

Implemented robust security and sharing rules at object, field, and record levels, ensuring data integrity and enabling Single Sign-On (SSO) functionality.

Worked with a cross-functional team to design and implement a Salesforce Service Cloud solution that enabled collaboration across customer service, sales, and marketing teams, resulting in a more seamless customer experience.

Led the implementation of a Salesforce Service Cloud Lightning migration project, resulting in a more user-friendly and efficient service console for customer service representatives.

Designed, developed, and maintained complex integrations between Fonteva and Salesforce, using REST and SOAP APIs, as well as middleware tools like MuleSoft.

Embraced Agile methodologies to efficiently manage projects and deliver results according to client expectations.

Continuously updated my skill set and knowledge to remain aligned with the ever-evolving Salesforce platform.

Data migration and updates through the tools provided by Sales force.com and Copado tools.

Implemented Copado to improve the efficiency of salesforce release management and version control.

Developed Lightning Component Framework and built Lightning web component using aura framework.

Maintenance of installed Managed Packages in Lightning using Apex.

Worked on preparing Technical Design Documents.

Managing sales pipelines and forecasting sales targets, as well as your ability to use Salesforce to monitor the sales process and identify potential issues.

Worked as part of a team to design and develop customized solutions for banking clients using nCino Bank Operating System and Salesforce Lightning.

Written Apex Classes, Batch Classes, and Schedule classes according to business requirements.

Writing apex code according to governor limits.

Doing dulcification of triggers using Collections like list, set, and Map.

Worked on Agile development methodology.

Familiarity with Salesforce's proprietary programming language, Apex, and the ability to use it to customize and extend Einstein Analytics functionality.

Strong analytical and problem-solving skills, with the ability to identify trends and patterns in large data sets.

Managing Salesforce Human-Centered Change implementation projects, highlight your ability to plan and execute projects, collaborate with cross-functional teams, and manage timelines and budgets.

Implemented Quote to cash solution using Apttus CPQ and salesforce integration for automating quoting, contracting and billing process.

Involved in CPQ design and mapped to the salesforce custom objects and involved in Apttus Advanced workflow approvals.

Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management and Apttus Configure Price Quote (CPQ).

Experience in Apttus CPQ, LDAP and Integration with Share point.

Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.

Designed and implemented MuleSoft integrations between different systems, such as CRM, ERP, and HR, using Anypoint Platform.

Developed custom MuleSoft connectors and modules to integrate with third-party APIs and applications.

Designed and implemented MuleSoft APIs using RAML and Swagger specifications, and configured API policies for security and performance.

Created MuleSoft flows to handle data transformation, routing, and error handling, using features such as Data Weave and Choice Routing.

Worked with various MuleSoft connectors, such as Salesforce, Workday, and SAP, to build end-to-end integrations between systems.

Utilized Community Builder to create visually appealing and user-friendly community interfaces, tailored to the unique needs of different user groups.

Customized Community Cloud components, pages, and layouts to provide personalized content, relevant resources, and self-service options.

Implemented custom branding, theming, and design elements to ensure the community aligns with the organization's visual identity.

Configured security settings and user access controls to ensure data privacy and control over community content.

Conducted thorough testing and quality assurance to ensure the functionality, responsiveness, and compatibility of the Community Cloud solution across devices.

Closely worked with stakeholders to understand business requirements and design OmniStudio solutions that optimize data flow, process automation, and user experiences.

Leveraged OmniStudio's suite of tools, including MuleSoft, to create integrations that connect Salesforce with external systems, databases, and applications.

Design and developed tailored Salesforce OmniStudio solutions that align with their goals and customer needs

Worked on visual force pages and their attributes.

Writing Experience in Implementation, and Support of Salesforce CRM, and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform.

Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

Worked on Visual flow for achieving user-triggered actions for displaying customer information on screens.

Worked on Batch classes and wrapper classes to improve work efficiency.

Proficient in React, a popular JavaScript library for building user interfaces.

Familiarity with Angular's reactive programming model using RxJS, for handling asynchronous data flows in Angular applications.

Played a pivotal role in troubleshooting and resolving integration issues, conducting root cause analysis, and implementing effective solutions to minimize downtime and data discrepancies.

Experience building reusable components and managing states using React Hooks and Context API.

Proficient in JSX, a syntax extension for JavaScript used to describe the structure of user interface components.

Experience with React Router, a popular routing library for React, for handling client-side navigation.

Wrote SOQL and SOSL queries within custom controllers, extensions, and triggers.

Works with the Pre-Sales Team to drive Sales Human-Centered Change Growth for Community Cloud Products.

Excellent communication skills and the ability to present complex data analysis in a clear and concise manner to both technical and non-technical stakeholders.

Played a pivotal role in troubleshooting and resolving integration issues, conducting root cause analysis, and implementing effective solutions to minimize downtime and data discrepancies.

Proficient in Angular, a popular JavaScript framework for building complex web applications.

Performed other administrative tasks such as managing Accounts, Contacts, and Cases, setting workflows and approval processes for approving new accounts, and other business processes.

Environment: Apex, Visual force, Apex Classes, SOQL, Lightning Components, Apex triggers, Lightning, Visual force, Pages,

Batch Apex, Schedule Apex, SOAP, REST, Workflows and Approvals, Data Warehousing, Case Management, IAM, Automation,

Sandbox testing.SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects.

Salesforce Developer 06/2019 To 01/2021

The CE Shop Denver, Colorado

Responsibilities:

Interacted with users to understand complex business requirements and documented requirements.

Created productive documents which will be used by the rest of the team to have a better understanding of the related system; Salesforce.com CRM.

Involved with developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.

Generated quotation word document from Salesforce.com and used feature of CPQ product.

Migrating existing Aura Components and Visual force page to (LWC) Lightning Web Components to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, and events.

Created custom objects, custom Fields, Validation Rules, and formula fields.

Worked with Steel Brick CPQ for subscription, billing, and invoicing and can take control of the sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ

Hands-on Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Extensive experience in creating Objects, Triggers, Apex Classes, Visualforce pages, and Custom Controllers, enhancing the Salesforce platform's functionality.

Designed junction objects and implemented advanced features, including Picklists, Custom Formula Fields, Validation Rules, and more, to automate processes and streamline workflow.

Collaborated closely with administrators and developers to troubleshoot issues, implement enhancements, and maintain the stability and functionality of the Sales Cloud environment.

Led the end-to-end implementation of Salesforce Sales Cloud for a global sales team, collaborating with stakeholders to gather requirements, design the solution, and configure the platform to meet business needs.

Customized Salesforce Sales Cloud to support complex sales processes, including lead generation, opportunity management, and quote-to-cash workflows.

Conducted user training sessions and provided ongoing support to sales teams, enabling them to effectively use Salesforce Sales Cloud and its features.

Played a key role in data migration activities, ensuring a seamless transition of legacy sales data into Salesforce Sales Cloud with minimal disruption.

Configured Service Cloud to integrate with Salesforce Communities, enabling customers to self-serve and resolve common issues.

Developed and delivered custom Service Cloud training to a team of 50 customer service representatives, resulting in increased proficiency and productivity.

Created custom reports and dashboards in Service Cloud to track key service metrics, including case volume, response time, and customer satisfaction, resulting in improved visibility and decision-making.

Worked with a customer service team to design and implement a Service Cloud mobile application, resulting in improved accessibility and responsiveness for customers and service representatives.

Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce custom objects, and involved in Apttus Advanced Workflow Approvals.

Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Provided end-user training and documentation to enable community members to effectively navigate and utilize the community platform.

Collaborated with stakeholders to gather requirements and design tailored Salesforce Community Cloud solutions that cater to the specific needs of different user groups.

Utilized Community Builder to create visually appealing and user-friendly community interfaces, ensuring an intuitive experience for users.

Customized Community Cloud components, pages, and layouts to provide personalized content, relevant resources, and self-service options.

Implemented single sign-on (SSO) solutions to ensure a secure and frictionless login experience for community members.

Worked with various protocols and data formats, such as REST, SOAP, JSON, and XML, to integrate disparate systems.

Developed MuleSoft integration tests and performed unit and integration testing using tools such as MUnit and JUnit.

Implemented MuleSoft deployment strategies using tools such as Jenkins and Maven, and managed deployment environments using Anypoint Runtime Manager.

Provided MuleSoft training and support to team members and stakeholders, ensuring successful adoption of the platform.

Stayed up to date with the latest MuleSoft developments and best practices, and implemented them in projects to ensure high-quality and efficient integrations.

Utilized OmniStudio's suite of tools, including Interaction Studio, Identity, and Journey Builder, to create unified customer experiences across web, mobile, email, and other channels.

Developed custom Lightning components and Visualforce pages to extend the functionality of OmniStudio tools, providing unique features and integrations.

Provided training sessions and documentation to empower business teams to utilize OmniStudio tools effectively for creating and managing customer journeys.

Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods, and Workflow.

Developed SOQL query to pull data from salesforce.com Human-Centered Change instance to Right90 application.

Deploy using Force.com IDE tool, Change sets, and Eclipse for the sandbox to production environments.

Developed scripts to load forecast data from salesforce.com.

Actively contributed to the adoption of best practices for integration architecture, security, and governance, ensuring compliance with industry standards and data privacy regulations.

Developed integrations to integrate data from Salesforce.com using SFDC APIs.

Fields and defined Field Dependencies for custom picklist fields.

Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of case issues.

Environment: Apex, Visual force, Apex Classes, Apex triggers, Visual force, Pages, Batch Apex, Schedule Apex, Workflows, and Approvals, Data Warehousing, Case Management, Automation, Sandbox testing, SalesForce.com, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server

Salesforce Developer Admin 01/2019 To 05/2019

Toyota Motors, Plano Dallas, TX.

Responsibilities:

Worked with Business System Analyst to provide recommendations and designed the Best Solutions for implementing new business ideas.

Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and solutions.

Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.

Implemented Case Assignment Rules to the direct case to an appropriate group such as Stories and PCS Central Support.

Defined objects and Field Level Security for different profiles.

Wrote Apex Trigger on Contact for cross-object field update for reporting purposes.

Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.

Created and maintained Reports and Dashboards to provide fast access to key business metrics.

Provided Case Management by Configuring Email-to-Case for the end user to submit cases through Outlook.

Created and configured Email templates which were used by PCS Central users for approval processes and other field updates.

Conducted regular performance tuning and optimization of integrations, monitoring API usage and throughput to maintain optimal system performance and responsiveness.

Collaborated with business users to understand their needs and provide technical guidance on integrating Salesforce with other tools and systems, resulting in improved user experience and productivity.

Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom Apps, Field-level Security, and Permission Sets for client services and marketing.

Customized Chatter objects and tabs to view progress and discussion on business processes.

Worked in different sandboxes for development and testing and was involved in migrating code to production instances in installments using Change Set.

Configured Chatter to track emails from Outlook to Salesforce by the following user.

Worked with AppExchange Dup Catcher to filter and prevent duplicate records in the organization.

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