South Ozone Park, NY ***** 917-***-**** ad3lfc@r.postjobfree.com

JANET SUKHRAM

Knowledgeable and dedicated customer service professional with extensive experience in Luxury Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. PROFESSIONAL

SUMMARY

SKILLS Excellent written and oral

communication with

strong attention to detail

and organization.

●

● Order Entry

● Product Training

● Service Recommendations

● Performance Goals

● Customer Service

Multitasking and

Organization

●

Building Customer Trust

and Loyalty

●

Customer Retention

Strategies

●

● Corporate Standards

SERVICE ADVISOR 03/2013 to 08/2021

Audi of Manhattan, Manhattan, NY

ADMINISTRATIVE SERVICE STAFF 04/2008 to 11/2012

BMW of Manhattan, Manhattan, NY

WORK HISTORY

● Responsible for dispatching repair orders to technicians

● Follow up with each client after repairs

● Assisted with payroll for service department

● Attain 980 CSI score, above requirements for manufacturer

● Proficient in Reynolds & Reynolds, Blue Screen and Ignite.

● Suggested add-on services that would be helpful to customers and improve bottom line.

● Maintained high customer satisfaction standards to meet or exceed targets.

● Maintain long lasting relationship with clients for future services.

● Responsible for daily inventory and all boutique items in dealership

● Keep extensive excel spreadsheet with all merchandise in stock and their location

● Responsible for processing all online orders for parts and boutique

● Maintained fresh new look of all display cases in dealership (seasonal)

● Assisting all customers and sales advisors

Worked as receptionist and cashier- greet clients, answer switchboard phone, run credit card transaction, call down vehicles

●

● Maintained customer log of all vehicle pick up daily

● Perform follow up call on all client pick ups

PHARMACIST ASSISTANT 04/2003 to 12/2006

Duane Reade Pharmacy, Manhattan, NY

● Assisting service advisor

● Maintain client information database and daily client mailings

● Demonstrated ability to work effectively in team with various work styles Oversaw merchandising strategies to effectively showcase products with eye-catching displays.

●

Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.

●

● Taking prescription orders and verifying with doctor

● Filling prescription orders

● Demonstrated excellent service in fast pace environments

● Counted and labeled prescriptions with correct item and quantity. Communicated instructions to patients or caregivers about proper use and storage of drugs.

●

● Received, processed and entered prescription orders into pharmacy databases. Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

●

Manhattan Institute, New York, NY

Pharmacy Technician, 05/2006

Continental Academy, Miami, FL

High School Diploma, 06/2005

EDUCATION

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