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Customer Service Relations

Location:
Johannesburg, Gauteng, South Africa
Salary:
15000
Posted:
February 13, 2024

Contact this candidate

Resume:

Elsenia Johns

Curriculum

Vitae

I have the following skills:

Work Efficiently, Dedicated, Leadership, Adaptability, Problem Solving, Team work, Multi Task & Self- Motivation, Punctual & Reliable, Honesty & Integrity for frontline, financing, franchise and customer relations with strong customer service skills as well as professionalism and etiquette of which I have over 20 years working experience. Key Competence:

Team player, quick learner and eager to learn, work well under pressure and always willing to improve my skills. Good computer skills. I would like the opportunity to work at your company, which will allow me to continually achieving excellence in the work that I have learnt and to apply my knowledge and skills to the best of my ability.

Elsenia Johns

Curriculum

Vitae

Computer Skills:

Certificates:

MS Office:

o Excel

o Word

o Outlook

o Powerpoint

o Internet Explorer

o Pastel – Sage Evolution

o Introduction to Excel & Word

o Sight & Sound College – Secretarial Course

o Receptionist of the Year Award

o P.R. Course

School: Newlands East Senior Secondary

Matric – 1985

English, Afrikaans, Biology, History, Home Economics & Needle work

Name: Elsenia Andrea Johns

Date of Birth: 23 October 1967

671***-****-***

Address: Unit 98 Baalbek Village

2 Swempie Crescent

Liefde and Vrede

Johannesburg, 2091

Contact Details: Cell: +27-83-650-**** / 068-***-**** Email Address: ad3lf6@r.postjobfree.com

Nationality: South African

Marital Status: Married

Dependants:

Licence:

1 (9 years old Grand Son)

Code 08

Candidate Profile: Office: Reception / Switchboard / Admin Assist-Clerk Languages: English and Afrikaans

Education: Grade 12

Interests: Reading

Cooking

Elsenia Johns

Curriculum

Vitae

Character References : Venetia Van Deventer

(Chicken Licken Head Office Ops Manager)

Cell: +27-82-417*-***

Railene Maccario – Colleague

Cell:+27-82-855-****

53 Booysens Road

Booysens

Johannesburg

Gauteng, South Africa

RELOCATED BACK TO JOHANNESBURG –

DECEMBER 2019

RELOCATED TO DURBAN – MARCH 2018

KELLY / QUEST EMPLOYMENT AGENCY:

Temping Assignment: Bidvest Bank – Reception / Switchboard Temping Assignment: Tombake KZN – Riverhorse Valley Admin Clerk / Reception

Temping Assignment: September 2018 – December 2018 February 2019 – 31 December 2019

Duties: Admin Clerk / Reception / Switchboard

Answer Switchboard (Siemens) / take messages

Customer Service Agent

General filing

Quotes

Process orders

Order stock for warehouse

Scan to Email

Copy / Bind - Catalogues

Stationery control

Stock Take (Monthly)

Processing Sales Orders

Courier and Emailing of all Statements, Invoices

and parcels

Process Cash Expenses & slips (Reconciling)

Process Invoices & Job Cards on (Website Portal)

Elsenia Johns

Curriculum

Vitae

Employment History: Golden Fried Chicken t/a Chicken Licken Head Office 01st July 1999 – 9 March 2018 (New Prospects)

Franchise Assistant / Relief Switchboard /Reception Duties: Reply to emails and send letters for and on behalf of: Franchise Manager:

Diary & boardroom bookings

Manage & co-ordinate meetings

Arranging a communication link between internal,

external Customers who are successful via email,

telephone & fax.

Accommodation, Car & Flight bookings

Liaise with new & existing franchisees

Promoted to Accounts Clerk / Data Capture

Finance Department / Switchboard / Reception

Duties:

Capturing purchases and sales for company stores

Input of daily sales and month-end figures

Process supplier invoices and recons

General filing

Process cash expenses

Process cheques for payment

Ordering of deposit books for company stores

Maintain supplier invoices, summary sheets,

recons, stock sheets, daily sales slips and listing Quotes

Stationery control for office & stores

Stock Take (Monthly)

Processing Sales Orders

Courier and Emailing of all Statements, Invoices

and parcels

Process Cash Expenses (Reconciling)

Process Invoices & Job Cards on (Portal)

Screen & relay messages accurately

Distribute incoming / outgoing mail

Complaints line handling

Banking of cheques daily

Application of new telephone lines

Booking of conference room for meetings etc.

Elsenia Johns

Curriculum

Vitae

Employment History: Garden City Clinic, Mayfair West, Johannesburg 27 October 1989 – 30th June 1999

Assistant to Front Office Manager (RECEPTION)

Patient admissions & discharge (main hospital &

casualty)

Bed bookings for Doctors & Theater bookings

Collect payments on admission and discharge

Liaise with Billings and accounts department

regarding cash patients

Attend to patients / customers / visitors both

telephonically and in person in a professional

manner

Screening telephone calls or transferring them to

other members of staff

Handling of basic enquiries and taking messages

for staff

Assist patients to accurately complete appropriate forms and documents for the required information

In charge of Porters and registry

Weekly roster for reception staff

Training of staff

Character Reference: Shakeerah Mahomed

Cell: +27-82-839-****



Contact this candidate