Kavia M. Thompson

ad3lf0@r.postjobfree.com l 910-***-**** l 31-49 49th St. #5D Woodside, NY11377

Objective: Dedicated and results-driven hospitality professional with a proven track record of delivering exceptional guest experiences. Eager to contribute my strong communication, multitasking, and customer-centric abilities to a dynamic team in a hospitality, customer service, or retail role. Seeking an opportunity to leverage my expertise in creating memorable interactions and contributing to a positive atmosphere while continuously expanding my skill set and advancing within the industry. EXPERIENCE

Service Specialist, Trad Room June 2022- May 2023

● Bartender/Server/Dishwasher

● Crafted and served a variety of cocktails with precision and creativity, enhancing the overall dining experience.

● Delivered attentive and personable service, building strong rapport with customers and promoting repeat business.

● Managed cashier responsibilities, ensuring accurate transactions and maintaining a tidy cash register.

● Collaborated with team members to maintain a clean and organized dining area, optimizing guest comfort. Guest Services Coordinator, Fantasy Forests Amusement Park Feb 2020 – March 2022

● Ride Operator/ Cashier Ticket Booth/ Supervisor

● Provided an enjoyable and safe experience for park visitors, ensuring ride area cleanliness and proper operation.

● Managed ticket sales, accurately handling cash transactions and promoting park attractions.

● Supervised a team of ride operators, maintaining efficient ride cycles and upholding guest satisfaction.

● Played a key role in event planning and execution, contributing to the success of special park events. Front Office Coordinator, Little Wonders Daycare November 2018- October 2020

● Office Intern/ Group Time-Snack Leader

● Managed administrative tasks including sorting, organizing, and filing timesheets, enhancing office efficiency.

● Demonstrated exceptional phone etiquette, efficiently directing inquiries and taking messages.

● Led group activities during snack time, fostering a positive and interactive environment for children. Customer Engagement Specialist, 9/11 Museum Memorial June 2015- July 2018

● Tour Guide/ Greeter/Museum Store Cashier

● June 2015 - July 2018

● Welcomed and guided visitors through the museum, delivering engaging and informative tours.

● Provided excellent customer service and personalized recommendations in the museum store, leading to increased sales.

● Maintained visual merchandising standards and ensured the store was fully stocked and organized. Culinary Supervisor, South Bronx Job Corps Jan 2014– April 2017

● Culinary/ Sous Chef/ Catering

● January 2014 - April 2017

● - Maintained a hygienic and organized kitchen, ensuring food safety and sanitation standards were met.

● - Oversaw inventory management, successfully restocking supplies and placing orders in a timely manner.

● - Trained and mentored junior staff, fostering teamwork and optimizing kitchen operations.

● - Orchestrated catering services for large events, delivering impeccable service and culinary experiences. EDUCATION

South Bronx Job Corps Academy June 2017

High School Diploma

References furnished upon request

Kavia M. Thompson

ad3lf0@r.postjobfree.com l 910-***-**** l 31-49 49th St. #5D Woodside, NY11377