Customer Service Specialist

Kavia M. Thompson

**********@*****.*** l 910-***-**** l 31-49 49th St. #5D Woodside, NY11377

Objective: Dedicated and results-driven hospitality professional with a proven track record of delivering exceptional guest experiences. Eager to contribute my strong communication, multitasking, and customer-centric abilities to a dynamic team in a hospitality, customer service, or retail role. Seeking an opportunity to leverage my expertise in creating memorable interactions and contributing to a positive atmosphere while continuously expanding my skill set and advancing within the industry. EXPERIENCE

Service Specialist, Trad Room June 2022- May 2023

● Bartender/Server/Dishwasher

● Crafted and served a variety of cocktails with precision and creativity, enhancing the overall dining experience.

● Delivered attentive and personable service, building strong rapport with customers and promoting repeat business.

● Managed cashier responsibilities, ensuring accurate transactions and maintaining a tidy cash register.

● Collaborated with team members to maintain a clean and organized dining area, optimizing guest comfort. Guest Services Coordinator, Fantasy Forests Amusement Park Feb 2020 – March 2022

● Ride Operator/ Cashier Ticket Booth/ Supervisor

● Provided an enjoyable and safe experience for park visitors, ensuring ride area cleanliness and proper operation.

● Managed ticket sales, accurately handling cash transactions and promoting park attractions.

● Supervised a team of ride operators, maintaining efficient ride cycles and upholding guest satisfaction.

● Played a key role in event planning and execution, contributing to the success of special park events. Front Office Coordinator, Little Wonders Daycare November 2018- October 2020

● Office Intern/ Group Time-Snack Leader

● Managed administrative tasks including sorting, organizing, and filing timesheets, enhancing office efficiency.

● Demonstrated exceptional phone etiquette, efficiently directing inquiries and taking messages.

● Led group activities during snack time, fostering a positive and interactive environment for children. Customer Engagement Specialist, 9/11 Museum Memorial June 2015- July 2018

● Tour Guide/ Greeter/Museum Store Cashier

● June 2015 - July 2018

● Welcomed and guided visitors through the museum, delivering engaging and informative tours.

● Provided excellent customer service and personalized recommendations in the museum store, leading to increased sales.

● Maintained visual merchandising standards and ensured the store was fully stocked and organized. Culinary Supervisor, South Bronx Job Corps Jan 2014– April 2017

● Culinary/ Sous Chef/ Catering

● January 2014 - April 2017

● - Maintained a hygienic and organized kitchen, ensuring food safety and sanitation standards were met.

● - Oversaw inventory management, successfully restocking supplies and placing orders in a timely manner.

● - Trained and mentored junior staff, fostering teamwork and optimizing kitchen operations.

● - Orchestrated catering services for large events, delivering impeccable service and culinary experiences. EDUCATION

South Bronx Job Corps Academy June 2017

High School Diploma

References furnished upon request

Kavia M. Thompson

**********@*****.*** l 910-***-**** l 31-49 49th St. #5D Woodside, NY11377

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