Real Estate Customer Service

**** ****** *** *****, ***** MN ***** 612-***-**** ***************@*****.***

CYNTHIA E DRUMMOND

PROFESSIONAL EXPERIENCE

**** - ******* ***** ****** **. Paul, MN

Listing Coordinator

• Provide direct support to customers, agents, sales management and administrative staff

• Accurately input new property listings in the real estate database

• Maintain MLS listings and sales records

• Verify information with sales associates to ensure accurate listings

• Process real estate advertising and submit real estate license applications

• Oversee earnest money transactions

• Answer all incoming calls, greet customers, distribute mail, prepare packets for agents

• Track office supply inventory and oversee office equipment function 2010 - 2016 White House Black Market Bloomington, MN Sales Associate

• Consistently achieved sales goals

• Extended event invitations to VIP accounts

• Provided exceptional customer service daily

• Managed cash flow with accuracy

2007 - 2010 Mystic Lake Casino Prior Lake, MN

Player Service Representative, High Stakes Blackjack

• Handled large amounts of cash responsibly, utilized accounting skills, accurately tracked and reconciled cash flow

• Built and maintained professional relationships with customers and fellow associates

• Issued complimentary hotel rooms to VIPs

• Tracked inventory

1996 - 2007 Edina Realty Burnsville, MN

Real Estate Agent

• Listed and sold residential both existing and new construction homes

• Resolved title issues with title company

• Prepared marketing pieces to generate new business

• Hosted open houses and new buyer seminars

• Collaborated with mortgage companies, title companies, appraisers, builders, sellers and buyers

• Maintain professional relationships resulting in repeat business achievements and awards

• Member of Edina 's Leadership Circle and a Multi-million-dollar producer for 10 years 1994 - 1995 Burnet Homes Loans Bloomington, MN

Loan Processor

• Assisted brokers and loan officers

• Compiled required paperwork for loans

• Analyzed loan papers for any red flags

• Submitted completed files to underwriters

• Followed guidelines for FNMA, Freddy Mac, FHA and VA Loans

• Ensured all requirements were complete for prompt closings 1993 - 1994 FBS Mortgage Burnsville, MN

Loan Processor

• Assisted brokers and loan officers

• Compiled required paperwork for loans

• Analyzed loan papers for any red flags

• Submitted completed files to underwriters

• Followed guidelines for FNMA, Freddy Mac, FHA and VA Loans

• Ensured all requirements were complete for prompt closings 1983 – 1993 Commonwealth United Mortgage Bloomington, MN Loan Processor/Loan Closer

• Closed correspondent loans

• Provided exceptional customer service responding to inquiries and resolving any issues

• Reviewed and obtained necessary documentation to submit for final underwriting

• Worked closely with Loan Originators, Lenders and Buyers

• Provided excellent customer service and accurate documentation for 1st Mortgage Loans

• Made sure any conditions were meet so loans could close on time SUMMARY OF SKILLS

• Strong interpersonal skills (both oral and written)

• Exceptional execution, planning, multitasking, time management, and organizational skills

• Proficient at functioning autonomously as well as in a team setting

• Ability to set and achieve goals

• Excellent negotiation and collaboration skills

• Encompass strong computer skills

• Proficient in Word, Excel and Outlook applications CONTINUED EDUCATION/LICENSING

• Prosource Real Estate School, Bloomington, MN - Real Estate License

• Normandale Community College, Bloomington, MN - General Courses

• Roosevelt High School, Minneapolis, MN High School diploma

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