Service Manager Four Seasons

JOSHUA JAN LORENA

Whatsapp: +974********

Mobile: +995*********

Email: **************@*****.***

Address: Georgia, Tbilisi, Ponichala 3, building 2nd, flat 34.

Skype: **************@*****.***

Objective

To ensure an opportunity that allows me to use my ability, knowledge and professional experience to create value for the company, where I can use my knowledge and skills to the maximum extent, and to contribute positively in the area I work in.

Professional skills

Multilingual and native in English, average in Dutch, Georgian, Russian and Arabic.

Plan Management.

Expert in MS office package (MS word, Ms excel, MS power point etc.)

Spreadsheets

Financial Budget Management

Office management

Marketing management

Business analysis

supervision

decision making

Education

1.Father Saturnino Urios University (FSUU), Philippines,

Bachelor’s Degree in Hotel and Restaurant Management,

2008-2012

2.Center of Asian Culinary Studies, Philippines,

2012

Experience

COSTUMER SUCCESS MANAGER

CENTERS URGENT CARE 2020 - PRESENT

6122G Fresh pond Road middle village, NY, 11397

Develop and manage client portfolios.

Sustain business growth and profitability by maximizing value.

Analyze customer data to improve customer experience.

Hold product demonstrations for customers.

Improve onboarding processes.

Evaluate and improve tutorials and other communication infrastructure.

Mediate between clients and the organization.

Handle and resolve customer requests and complaints.

Minimize customer churn.

Conduct regular visits to local Fire and EMS stations.

Collaborate with various hospital departments to improve EMS experiences within the facility

Compile and regularly report EMS statistics and issues to the director and key leaders within the organization and HCA Health Care.

Oversight of EMS rooms for appropriate stocking, usage, cleanliness, etc. Collaboration with ED directors/staff, Food Services, and Environmental Services to promote a functional and positive experience in the EMS rooms.

Coordinate and arrange events for EMS personnel several times a year including, but not limited to EMS week. Evaluate educational programs for EMS that are or have been sponsored by the hospital.

Ensure hospital compliance with regulatory organizations concerning interaction with EMS agencies, students, equipment and restocking practices.

Develop and grow hospital/EMS Collaboration projects and business opportunities in conjunction with Marketing and Business Development.

Provides patient follow-up to EMS as appropriate.

Facilitates EMS patient care report (PCR) and face sheet information exchange between EMS and the facility.

Represent and advocate for the facility with local, regional, and state EMS agencies.

Collaborate with EMS agencies in performance improvement and quality review activities.

Promote specialty capabilities of the facility to EMS agencies and providers.

Work collaboratively to establish and maintain rapid off-loading and short turn-around times for EMS agencies.

Facilitates and/or conducts EMS Continuing Education and opportunities for clinical rotations.

Bar Supervisor Four Seasons Hotel Doha

November 27, 2018- June 21, 2020

Elements All Day Dinning Restaurant

Ability to tackle a variety of problems.

Ability to work well on team environment.

Attention to details

High levelof organization

Management experience

Maintain an efficient bar stock room

Roster and supervise bar staff with the ability to motivate the team.

Maintain the high standard of cleanliness and hygiene in your area of concern.

Maintain food safety and health and safety to meet legal and company requirments.

Working with a diverse personalities both on the staff and guest.

Ability to defuse tense situations and resolve conflicts.

Marriott Hotels Dubai

January 30, 2017 – November 24, 2018

Vienna Café (Australian Coffee Shop)

oCaptain Waiter

-A la carte Restaurant

Birstrick ordering for daily inventory.

Making coffee and alcoholic coffees and cocktails.

Pre-ordering cakes, pastries and sandwiches.

Oversees the wait staff and food service of a restaurant.

To coordinate the team, train new staff and handle customer service as needed.

Ensure diners are receiving high-quality service.

Training all levels of servers, overseeing the proper order and flow of dishes,

informing staff about specials and food that is sold out, and keeping the dining areas clean and organized.

Westin Hotel and Spa

Starwood Corporation, Dubai, United Arab of Emirates

Pre-Opening Team (April 15, 2016 to December 15, 2016)

Wellness Coffee Shop Supervisor

Hire, train and managed.

Train staff members to use equipment and teach their employees procedures to

help customers.

Plans and make schedule for the staffs.

Order the equipment and supplies needed for the store, manage payroll and tally

sales.

Train employees on customer service standards and follow up on customer

complaints.

Coffee Shop Duty Manager Tameer Real Estate (Qatar)

April 20, 2013 – July 2015

Employee management- develop, maintain and stabilized work flow, training management, punctuality and proper hygiene management, duty time management.

Developed and established a proper management reporting system with expense forecasting.

Expenses and Budget control- organize, develop and control activities related to expense management, sales management, record, filling and maintain system.

Helping to implement store policies, Routing sales productivity reports to staff, Motivating employees, Handling cash and end of day checking, Managing store cleanliness and organization, Dealing with customer complaints and issues.

Consultant for company catering events.

Layable for Qatar's Ministry of Municipality and Urban Planning, for food safety and hygiene.

Receptionist DLALA Holding (Qatar)

Nov. 16, 2012-dec. 30 2012

CEO, General Manager, Assistant Manager, Marketing Manager, Accounting

Manager, Area Manager and Branch Manager.

Filling, redirecting and managing documents.

Set up clients and potential candidate record database.

Guest relations management.

Receptionist Qatar National Bank (Qatar)

Oct. 23, 2012-Nov. 15, 2012

CEO and General Manager (main branch local and international division)

Set up clients and potential candidate record database.

Guest relations management.

Meeting management- organizing, refurnishing and redirecting meeting outcome.

Head Waiter/Bartender 28 Gastro bar (Philippines)

July 25, 2012-Oct. 5, 2012

F&B service management- develop, maintain and stabilized work flow,

Punctuality and proper hygiene management, quality and quantity in work

flow.

Guest Relation Management- maintain and refurnish work flow management,

maintain quality in guest handling.

IAO management- detailing and constant updating of the In’s and out’s of the bar

and crew service area.

Area supervising

Marketing Executive Camella Vista Lands (Philippines)

April 5, 2012-July 2, 2012

Marketing planning and budgeting control- planned, organized and control all

activities related to expenses management, systematize all possible marketing interaction to buyer limitations in financial issues.

Preparing marketing reports and maintain confidential information.

Assisted in budgeting issues coordinated with sales and management.

Producing affordable and luxurious house and lots in elegant subdivision with in a

village.

Assistant Buffet Chef/buffet control crew Crown Regency Hotels and Resorts

(Philippines)

April 29, 2011-May 28, 2011

Service management- 100 to 200 packs per event. 3 to 4 events per day.

Assistant Hot chef division- preparing for buffet in any event held by the hotel.

Used analytic skills to fasten up work flow for busy days.

Bartender Supervisor Mofs Restobar (Philippines)

Dec. 23, 2010-Mar. 30, 2012

Menu management- Formulating, qualifying and implementing all cocktails to

management and introducing it to guest.

Managing work flow between bartenders and waiters.

Preparing end of shift daily sales and expenses.

IAO management- detailing and constant updating of the In’s and out’s of the bar

and crew service area.

Daily and monthly inventory.

Event Organizer Eventology 8600 (Philippines)

June 23, 2008-Feb. 12, 2012

Assistant stage designer- calculating, manufacturing and refurnishing stage

concepts.

Modelling, Wedding, Birthdays, school parties, company events and beach body

events.

Preparing stage concepts proposals.

Budgeting and financing events.

Free Lance Bartending (Philippines)

Oct. 3, 2008-April 18, 2012

Proposal management- financing, sales, budgeting control and marketing to

outcome a improved and affordable expenses.

Guest relation management- accommodating 30 to 50 packs per event.

Liability to outcome a luxurious signature mixology in cocktails, flaming shots

and mocktails.

Quantity and Quality Management- preparing test methods in cocktail, flaming

shots and mocktail, to introduce and purpose to Guest.

Professional Training

Jamaican F&B Training Center Inc. specifically on bartending seminars-12/2008

Fuzzion 1-4 for food and fashion and entertainment specifically production team-

2008-20012

9th degree eventology head event organizer- 8/2011

Seminar on “Project Bon Appetite” making gourmet cuisine as easy as 1-2-3 –

07/2009

Dream team seminar- 08/2009

Seminar workshop on mini cake decoration- 09/2009

Seminar about Photography entitled “Todo Sobre La Fotografia”- 09/2009

Seminar in “Personality Development of Hospitality Industry Workers”-09/2009

Floral seminar and workshop- 09/2009

Seminar on Personality Development on Make-up plication and wardrobe-

10/2009

Seminar on Ethics of Interview- 09/2009

5th Mindanao cooperative summit- 03/2010

Joshua Jan Lorena

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