Customer Service Entry Level

AH

ANGELA HOOVER

ad3ld1@r.postjobfree.com 315-***-**** Bridgeport, NY 13030

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Workplace Safety

Management Support

Cash Handling

Data Entry

Preparing Reports

Relationship Building

Cross-Functional Teamwork

Customer Interaction

Order Fulfillment

Courteous and Professional

Customer Service

Record and File Management

POS System Operation

Customer Engagement

Shipment Processing

Computer Skills

Customer Relationship Management (CRM)

Complex Problem-Solving

Walmart Cicero, NY

Online Grocery Associate

11/2019 - 01/2024

Regis 315-***-**** -, cuts colors highlights opening and closing salon Stocked sales floor and assisted in product movement and merchandising plans.

Processed payments using point-of-sale systems.

Placed special orders or called other stores to find desired items. Maintained knowledge of sales and promotions, return policies and security practices.

Performed cash register functions accurately and efficiently. Updated inventory and production information using warehouse management systems and scanner guns.

Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment. Watched for and recognized security risks and thefts to prevent or handle situations.

Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Encouraged customers to sign up for loyalty programs or store credit cards.

Provided customer service support for inquiries, complaints, and returns. Leveraged janitorial equipment, rolling racks and ladders to perform merchandising and cleaning tasks.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Summary

Skills

Experience

Maintained an up-to-date knowledge of store promotions, specials, events. Helped customers locate items within the store using the inventory system. Verified credit card charges against purchase receipts for accuracy. Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Bagged or packaged purchases and wrapped gifts.

Cleaned shelves, counters and tables to maintain organized store. Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines. Communicated clearly with customers in person and via telephone, driving positive experiences.

Answered customer questions and provided store information. Arranged and stocked new merchandise following placement directions. Followed cleaning and sanitation guidelines to meet health and OSHA requirements.

Organized store by returning merchandise to proper areas and restocked displays.

Operated equipment such as scanners and scales correctly during checkout process.

Greeted customers to determine wants or needs.

Ensured compliance with company safety regulations at all times while on the job.

Organized backroom areas to maintain a clean and organized work environment.

Answered store and merchandise questions and led customers to wanted items.

Built relationships with customers by providing friendly customer service. Reported any discrepancies or errors in pricing or inventory levels to management.

Participated in weekly team meetings to discuss sales goals and strategies. Recognized by management for providing exceptional customer service. Displayed strong telephone etiquette, effectively handling difficult calls. Leveraged [Software] skills to input and compile data gathered from various sources.

Identified needs of customers promptly and efficiently. Delivered products to customer locations on time.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Collaborated with others to discuss new opportunities. Completed day-to-day duties accurately and efficiently. Worked with cross-functional teams to achieve goals. Exceeded customer satisfaction by finding creative solutions to problems. Maintained schedule of class assignments to meet deadlines. Assisted with customer requests and answered questions to improve satisfaction.

Assisted customers with online grocery orders, answering questions and providing helpful information.

Troubleshot any problems or errors that occurred during checkout. Responded promptly to inquiries from customers regarding their online grocery orders.

Followed application instructions closely and reviewed deliveries to minimize errors.

Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.

Received and processed payments from customers using electronic transaction services.

Maintained accurate records of all orders placed through the website. Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Maximized hourly rate by organizing shopping trips and planning efficient routes.

Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips. Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh. Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.

Scanned items when pulling from shelves to update system stock information.

Ensured compliance with local laws and regulations governing e-commerce operations.

Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.

Resolved customer concerns and answered questions quickly to maximize satisfaction.

SmartStyle Cicero, NY

Salon Assistant

05/2016 - 01/2018

Washed, colored, cut and styled hair for high volume of clients daily. Shampooed customers before haircuts and answered basic questions about services and products to promote customer loyalty. Delivered insights on application and removal of hair styling products, informing patrons on uses of various products and effective methods of removal.

Analyzed clients' hair condition and type.

Treated customers to shampooing and head massage to promote loyalty. Fostered clean and sanitary work environment to protect customers and staff from infection.

Sold products based on customer needs, scalp conditions and recommendations from supervisors.

Greeted customers and provided exceptional customer service. Adhered to safety guidelines when handling chemicals and dyes during hair color and treatment processes.

Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.

Displayed excellent organizational skills when stocking shelves with retail products and merchandise.

Maintained client records within computer system, gathering personal contract information, treatment needs and style preferences for use upon future visits.

Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.

Collected payment from customers and scheduled next appointments. Performed administrative tasks such as filing client records and ordering supplies.

Provided shampooing services to clients including scalp treatments and conditioning treatments.

Sanitized tools, followed safety standards and kept salon clean and safe. Maintained accurate inventory counts throughout the day to ensure sufficient supply levels were available.

Scheduled appointments for customers using internal software system. Beautified customers by performing facials and waxing. Processed payments, took appointments and assisted with management of flow of patron visits when needed.

Organized stockroom shelves ensuring proper product placement according to expiration date or lot number.

Prepared workstations for upcoming appointments by setting up styling chairs with necessary towels and tools.

Welcomed and greeted approximately [Number] clients daily. Created a welcoming atmosphere by maintaining a friendly attitude while interacting with guests.

Managed cash register operations including making change, balancing register drawer at end of shift.

Performed light receptionist duties such as checking clients out upon completion of services rendered.

Best and Company

01/2009 - 01/2014

Salon Downtown/ camillus 315-***-**** - Cuts, colors, hilights, mens childrens cuts, microdermabrasion, facials, mani, pedis, waxing and extentions

Dejon's Hair Design Clay, NY

08/2008 - 10/2009

652-3143 - clipper cuts, blowouts, color, foils, etc -managed and took care of all customer issues,etc -sold retail, held promotions, sent out emails for monthly specials

The Concept Salon & Spa Syracuse, NY

10/2007 - 07/2008

Completed dimensional color, cutting, manicure and pedicure services, hand massages to clients waiting -suggested products and sold retail… took Aveda education

Benoits Coiffures 3795 Milton, Camillus,

NY

04/2004 - 10/2007

Apprenticed right out of beauty school for a year then moved to commission, learned everything from the owner and satellite school in Geneva, NY -built a great career within two years, worked on Sundays by myself with specials to help built up clientele -did dimensional hair color, trend cutting, perms, blow outs, updos, prom bridal makeup, manicures and pedicures, facials, mini facials, girl bday parties, waxing, the reception desk, scalp massages and hand massages, etc

Other Experience

Basic computer and internet skills, salon biz and similar salon booking programs

Aveda Satellite School Geneva, NY

01/2007

education for hair

Phillips Hairstyling Institute West Genesee, Syracuse, NY 01/2004

Henninger High school Robinson, Syracuse, NY

Education and Training

01/1998

References Available Upon Request

References

Contact this candidate