TONYA

SKINNER

ad3lb2@r.postjobfree.com

410-***-****

Easton, MD 21601

Dedicated professional with a passion for customer service, sales & a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm a strong leader, a dependable candidate, and problem solver, priding myself on active listening skills, and the ability to naturally connect with others.

PROFESSIONAL SUMMARY

ADSTRATEGIES - Executive Assistant

Easton, MD • 08/2023 - Current

Harris Teeter - Retail Co-Manager

Easton, MD • 11/2009 - 06/2017

WORK HISTORY

• Day to Day operations/requests as per VP of Operations

• Send 20-30 IO's via DocuSign to clients

• Order & Manage supplies for office.

• Collect Invoices from Radio & TV Executives

Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.

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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Created employee schedules to align coverage with forecasted demands.

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Maintained strong vendor relationships to secure favorable pricing on merchandise while ensuring timely deliveries.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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Trained and developed new employees for ease of transition into team.

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Supervised creation of exciting merchandise displays to catch attention of store customers.

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Collaborated with store manager to develop strategies for increasing sales and improving overall store performance.

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Managed total store teams of over 125 associates in Northern Virginia / Washington DC area

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Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

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Improved operational efficiency by implementing new procedures for product returns and exchanges.

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Controlled store inventory and reviewed cash handling and operations reports.

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Managed purchasing, sales, marketing and customer account operations efficiently.

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• Exhibited excellent people skills during interaction with employees SKILLS

• Critical Thinking

• Reliable and Responsible

• Honest and Dependable

• Invoice Management

• Decision-Making

• Meticulous attention to detail

• Proofreading

• Information confidentiality

• Customer Service-Oriented

• Resourceful

• P&L Administration

• Store Opening and Closing

• Root Cause Analysis

• Risk Management

• Cash Management

Performance Evaluation and

Monitoring

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• Competitor Monitoring

• Program implementation

• Employee reviews

• Recruitment and hiring

• Business Leadership

• Delegation

• Merchandise planning

• Purchasing and planning

• Loss Prevention Procedures

• Employee Training

• Budget & Inventory

• Effective Sales leadership

• Vendor relationship

• Sound Judgment

• Brand Awareness

• KPI Tracking

• Policies and Procedures

• Store Merchandising

• Leading Staff Meetings

Chesapeake College

Wye Mills, MD

No Degree: Business

Easton High School

Easton, MD • 05/1987

High School Diploma

EDUCATION

Acme Markets, Inc - Store Director

Malvern, PA • 07/1986 - 11/2009

and customers.

Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunity

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Completed daily paperwork and computer entry of sales data as established by management.

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• Reported issues to higher management with great detail. Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

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Resolved escalated customer complaints professionally, working towards mutually beneficial solutions while preserving company reputation.

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Analyzed sales data to identify trends and opportunities for growth, implementing targeted marketing initiatives accordingly.

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Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Led team meetings to communicate company updates, discuss challenges, and celebrate successes collectively.

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Answered questions about store policies and addressed customer concerns.

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Ensured compliance with corporate policies as well as local regulations regarding safety, sanitation, and employment practices.

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Interacted well with customers to build connections and nurture relationships.

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Oversaw loss prevention efforts, reducing instances of theft and maintaining safe store environment.

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• Organized and detail-oriented with strong work ethic

• Worked well in team setting, providing support and guidance. Strengthened communication skills through regular interactions with others.

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Trained and guided team members to maintain high productivity and performance metrics.

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• Recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

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Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.

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'Championed sustainability efforts by implementing eco-friendly practices throughout store's operations.

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Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.

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Improved employee retention rates by creating positive work environment that fostered teamwork and camaraderie among staff members.

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Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.

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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

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• Reported issues to higher management with great detail.

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.

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Developed and implemented successful staff incentive programs to motivate employees.

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Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.

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Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.

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• Prepared annual budgets with controls to prevent overages. Interacted well with customers to build connections and nurture relationships.

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Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.

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Oversaw staffing and training, safety compliance, inventory control and financial functions.

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Conducted regular performance evaluations for staff members, identifying areas for growth and development.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.

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• Completed point of sale opening and closing procedures.

• Identified current and future trends that appeal to consumers. Oversaw store remodels and expansions to enhance shopping experiences for customers while maximizing retail space utilization.

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Protected store from loss or theft by setting and enforcing clear security policies.

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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

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Established clear communication channels between departments within stores to facilitate smooth day-to-day operations.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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• Approved regular payroll submissions for employees. Reported to district manager regarding store and staff issues, financial goals and sales.

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Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunity

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Organized special events within store to drive foot traffic and increase overall revenue potential.

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• Self-motivated, with strong sense of personal responsibility. Learned and adapted quickly to new technology and software applications.

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Team leader in group projects, delegating tasks and providing feedback.

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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

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• Managed teams up to 70 associates in total store, in all departments

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