Customer Service Executive Assistant
Resume:
TONYA
SKINNER
*********@*****.***
Easton, MD 21601
Dedicated professional with a passion for customer service, sales & a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm a strong leader, a dependable candidate, and problem solver, priding myself on active listening skills, and the ability to naturally connect with others.
PROFESSIONAL SUMMARY
ADSTRATEGIES - Executive Assistant
Easton, MD • 08/2023 - Current
Harris Teeter - Retail Co-Manager
Easton, MD • 11/2009 - 06/2017
WORK HISTORY
• Day to Day operations/requests as per VP of Operations
• Send 20-30 IO's via DocuSign to clients
• Order & Manage supplies for office.
• Collect Invoices from Radio & TV Executives
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
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Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
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Created employee schedules to align coverage with forecasted demands.
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Maintained strong vendor relationships to secure favorable pricing on merchandise while ensuring timely deliveries.
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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Trained and developed new employees for ease of transition into team.
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Supervised creation of exciting merchandise displays to catch attention of store customers.
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Collaborated with store manager to develop strategies for increasing sales and improving overall store performance.
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Managed total store teams of over 125 associates in Northern Virginia / Washington DC area
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Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
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Improved operational efficiency by implementing new procedures for product returns and exchanges.
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Controlled store inventory and reviewed cash handling and operations reports.
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Managed purchasing, sales, marketing and customer account operations efficiently.
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• Exhibited excellent people skills during interaction with employees SKILLS
• Critical Thinking
• Reliable and Responsible
• Honest and Dependable
• Invoice Management
• Decision-Making
• Meticulous attention to detail
• Proofreading
• Information confidentiality
• Customer Service-Oriented
• Resourceful
• P&L Administration
• Store Opening and Closing
• Root Cause Analysis
• Risk Management
• Cash Management
Performance Evaluation and
Monitoring
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• Competitor Monitoring
• Program implementation
• Employee reviews
• Recruitment and hiring
• Business Leadership
• Delegation
• Merchandise planning
• Purchasing and planning
• Loss Prevention Procedures
• Employee Training
• Budget & Inventory
• Effective Sales leadership
• Vendor relationship
• Sound Judgment
• Brand Awareness
• KPI Tracking
• Policies and Procedures
• Store Merchandising
• Leading Staff Meetings
Chesapeake College
Wye Mills, MD
No Degree: Business
Easton High School
Easton, MD • 05/1987
High School Diploma
EDUCATION
Acme Markets, Inc - Store Director
Malvern, PA • 07/1986 - 11/2009
and customers.
Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunity
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Completed daily paperwork and computer entry of sales data as established by management.
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• Reported issues to higher management with great detail. Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
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Resolved escalated customer complaints professionally, working towards mutually beneficial solutions while preserving company reputation.
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Analyzed sales data to identify trends and opportunities for growth, implementing targeted marketing initiatives accordingly.
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Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Led team meetings to communicate company updates, discuss challenges, and celebrate successes collectively.
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Answered questions about store policies and addressed customer concerns.
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Ensured compliance with corporate policies as well as local regulations regarding safety, sanitation, and employment practices.
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Interacted well with customers to build connections and nurture relationships.
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Oversaw loss prevention efforts, reducing instances of theft and maintaining safe store environment.
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• Organized and detail-oriented with strong work ethic
• Worked well in team setting, providing support and guidance. Strengthened communication skills through regular interactions with others.
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Trained and guided team members to maintain high productivity and performance metrics.
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• Recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.
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Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
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'Championed sustainability efforts by implementing eco-friendly practices throughout store's operations.
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Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
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Improved employee retention rates by creating positive work environment that fostered teamwork and camaraderie among staff members.
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Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
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Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
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• Reported issues to higher management with great detail.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
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Developed and implemented successful staff incentive programs to motivate employees.
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Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
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Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
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• Prepared annual budgets with controls to prevent overages. Interacted well with customers to build connections and nurture relationships.
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Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
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Oversaw staffing and training, safety compliance, inventory control and financial functions.
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Conducted regular performance evaluations for staff members, identifying areas for growth and development.
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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
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• Completed point of sale opening and closing procedures.
• Identified current and future trends that appeal to consumers. Oversaw store remodels and expansions to enhance shopping experiences for customers while maximizing retail space utilization.
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Protected store from loss or theft by setting and enforcing clear security policies.
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Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
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Established clear communication channels between departments within stores to facilitate smooth day-to-day operations.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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• Approved regular payroll submissions for employees. Reported to district manager regarding store and staff issues, financial goals and sales.
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Observed each employee's individual strengths and initiated mentoring program to improve areas of opportunity
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Organized special events within store to drive foot traffic and increase overall revenue potential.
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• Self-motivated, with strong sense of personal responsibility. Learned and adapted quickly to new technology and software applications.
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Team leader in group projects, delegating tasks and providing feedback.
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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
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• Managed teams up to 70 associates in total store, in all departments
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