SKILLS

WORK EXPERIENCE

786-***-**** ad3l9w@r.postjobfree.com

www.linkedin.com/in/andresapadilla

Miami, FL 33186

SmartHop is a startup tech company focused on the trucking industry; using artificial intelligence to equip truckers with insights and recommendations to make better business decisions. Ryder Systems Inc. is a trusted partner we serviced directly with their backhaul needs.

Grossed +$5.6MM in sales at a fixed rate of 3% for SmartHop. Managed multiple Ryder Systems accounts on their Backhaul program, 8 fleets and 90+ trucks. Dispatched around 150 loads per month adding up to a total of 2,250+ loads. Broke the record of 171 lo/mo 3 times back to back setting a new record of 224. Built trust with my accounts to make decisions on their behalf without having to request their approval . Participated in the 60% increase of backhaul revenue and 5-15% rate per mile increase for Ryder. Grew the Ryder project from 120 trucks to over 250 with efficient and strategic route planning/booking. Led a project with our biggest customer to be in charge of all the routes for their trucks for a month and created a tool to report the performance to our customers, management, and team. Created tools in Google Sheets to improve our efficiency and management of my team's workload and organize ourselves with teamwork tasks such as weekends on call.

Created a tool for my team to approve loads for a challenging account without the need to request customer’s approval. Improved processes and created SOPs for the positions 'Fleet Account Manager' and 'Booking agent'. Developed SmartHop's software by testing it and providing feedback to the tech department and management. Assisted my Ryder customers with the use, challenges, and bugs of the SmartHop software. Co-managed and trained a team of 5 "Booking Agents", 3 "Tracking Specialists", and 3 "Afterhours Support". Supported Ryder with planning, daily operations, and on-the-road problem-solving, maximizing capacity & and revenue. Key Account Manager / Fleet Account Manager (remote from Chicago, IL) - Sales/Op B2B SaaS SEP 2021 - JAN 2023 Seeking a SaaS sales role leveraging my 7 years of experience in B2B account management, sales, cybersecurity, IT management, and logistics in the transportation and consumer goods industries. In Kaseya I managed enterprise customers, their IT departments, being a consultant for their cybersecurity and IT management needs. In SmartHop I managed customers with full truckloads of dry and wet freight shipping for small and large-scale operations. Confidence and knowledge within these industries have been obtained while grossing over +$15.35MM in sales between Brokerage, Carrier, and Tech companies. My sales cycles have ranged from 1 call to 6 months depending on the product/service, customer size, and deal size. My deal sizes have ranged from $100 to +$500K with customers being recurrent customers for +2yr., surpassing my time in the roles. Operating as a data-driven decision-maker with an entrepreneurial spirit focused on continuous improvement (kaizen) and growth, I have a proven track record of success as a high- performing sales manager and manager, resulting in increased revenue and improved customer and employee satisfaction and retention. I am adaptable and solution-focused, thriving in fast-paced environments, and comfortable building and leading teams. My engineering background and curiosity enable me to understand and teach new systems quickly. Bilingual: native Spanish. ANDRES A. PADILLA

Carrier Account Manager / Freight Analyst - Sales/Op B2B SaaS Google Sheets & Microsoft Excel (advanced) - Salesforce & Slack - Canva - Google Suite (Gmail, Docs, Slides, etc) - Winn AI - WIX - WordPress - Illustrator - Monday.com - Tableau - Microsoft (Teams, Sharepoint, OneDrive, Outlook, etc.) - Jira - Zendesk Grossed +$5.4MM in sales at a fixed rate of 3% for SmartHop. Created a tool for our team to organize their workload and provide a better service for our customers and brokers. Trained new hires, Freight Analysts.

Appointed to create a training video about our processes supporting customers with real example scenarios. Brought customers back to SmartHop thanks to satisfactory relationships with them. Collaborated in creating and enabling the ticket-based support system, Zendesk. Negotiation - Sales - SaaS - Project Management - Critical Thinking - Empathy - Conflict Resolution - Attention to Detail - Relationship Building - Public Speaking - Leadership - Data Analysis - Kaizen - Coaching - Analytical - Problem-Solving SMARTHOP INC. Miami, FL JAN 2021 - JAN 2023

JAN 2021 - SEP 2021

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TECHNICAL

Sales and Logistics Manager FEB 2019 - OCT 2020

J&V LOGISTICS INC. Medley, FL DEC 2018 - OCT 2020 J&V Logistics is a South Florida-based carrier with 7 sleeper trucks equipped with 53' reefer trailers driven by team drivers. Our goal was to complete round-trips from FL to WA or CA and back, transporting plants and produce, within 7 to 8 days. We serviced about 7-10 clients weekly, hauling their fresh and frozen freight fast and efficiently to maximize shelf life and quality. Managed the operation and for several periods was interim manager of the whole company of 19 employees. Total gross sales of +$2.75.MM a year as of Oct 2020, with a profit increase of 4% per sale YOY. KASEYA Miami, FL NOV 2023 - JAN 2024

Kaseya builds IT and security management solutions for managed service providers and small and medium-sized enterprises. Its complete platform and customer-centric approach help clients manage, secure, and back up their IT infrastructure to safeguard against cyberattacks, ensure business continuity, save time and money, and increase profits. As an Enterprise Account Manager at Kaseya, I served as a strategic consultant to clients, collaborating with diverse IT departments on comprehensive solutions, including endpoint management, unified backup, cybersecurity, audit and compliance, networking, IT operations, and integrated business services. I ensured business continuity for my customers with Kaseya’s solutions, leading to significant time and cost savings. My responsibilities included managing customer satisfaction, renewals, upsells, and cross-sells, selling professional services, while effectively facilitating communication between clients and Kaseya specialists, executives, and engineers. Enterprise Account Manager (Miami, FL) - Sales B2B SaaS Created tools for tracking expenses, managing HR information, generating monthly and quarterly financial reports, and reporting to accountants.

Improved storage, access, and overall workflow efficiency by standardizing digital documents, reports, and storage with cloud storage and tools to allow remote access and efficient communication. Identified a yearly pattern on the market and successfully implemented a strategy for the company to navigate the low market season for refrigerated freight.

Created a format and SOP to identify and organize Bill of Ladings. Manager assistant and finance DEC 2018 - FEB 2019

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Increased profitability by 12% by researching, planning, and implementing strategic routes, and reducing empty miles and asset downtime.

Improved quality of service and built trust with current and new customers which led to continuous and reliable business. Negotiated and agreed on new factoring percentages of 2.00% coming from 2.75% with current and potential factoring solution companies like WEX Fleet One and RTS Financial. Improved tools (Google Sheets) to report the cost-effectiveness of individual trucks and their profit. Created and improved processes and created tools and standards for them in operations and marketing. Created a Dispatch Management tool or TMS (Google Sheets) with a section to quickly estimate and negotiate rates with brokers for data-driven negotiations, create reports about the performance of trucks, drivers, and the company as a whole to make data-driven decisions as there was no visibility of the current state of the company at my arrival. Created and implemented a Customer Relationship Management tool (G. Sheets). Implemented hardware (Samsara ELD, live tracking, cameras, and temperature sensors) and processes to reduce freight damage and increase our level of service by providing live freight location visibility to customers. Carrier Account Manager - Carrier Sales

Go To Truckers is a Chicago-based freight broker with remote offices in Caracas Venezuela that uses technology solutions to provide wet and dry freight forwarding services in the US. The first agent to sell within the company, besides the company owners, and successfully close the first deal between a client and a transportation company for a monthly program of sales. Created and deployed a CRM, sales tracking, and KPI tracking tool for freight broker agents (sales). Gross +$2.5MM. Total sales (236), most sales in a month and in a year record holder as of May 2018, among 24 agents. Sold in 20 markets in AL, AZ, CA, CO, DE, FL, GA, IL, IN, IA, KY, LA, MS, MO, NJ, NC, PA, TX, UT, WI to customers from more than 20 nationalities both in English and Spanish.

GO TO TRUCKERS INC. Chicago, IL (remote from Caracas, Venezuela) MAY 2017 - MAY 2018 Sales and Logistics Intern

Developed and deployed company-wide (offices and production plants) a tracking tool for shipments from P&G to small logistics operators (distributors) and from these small logistic operators to the final client (small clients that received less than truckload shipments). The tool also measured KPIs and inventory of these Logistics Op. Visited customers who received P&G products distributed by small logistic operators to understand their needs. Competed and won a 6-week intern recruiting competition. Won by a +30% margin, compared to the team that got second place, despite having the smallest team (3 interns) compared to the other 12 teams (5 members each). Having a clear marketing campaign, knowing where to find our ideal client, measuring clicks from our campaign, and adjusting our marketing based on those metrics made the difference. Improved and reported two daily, four weekly, and one monthly sales team reports. Coordinated shipments between my sales team leaders (2 teams), the shipping coordinating team, and the sales force team who visited each client.

PROCTER & GAMBLE VENEZUELA Caracas, Venezuela APR 2015 - NOV 2015 786-***-**** ad3l9w@r.postjobfree.com

www.linkedin.com/in/andresapadilla

ANDRES A. PADILLA Miami, FL 33186

Co-founder and Manager

Created a tool for determining Bill of Materials with automatic best price and supplier selection, materials checklist for construction supervisor, project pricing, profit, and payments estimate. Visited customers and presented projects according to their needs and closed the sale. Managed projects from before the sale, with the first visit to the customer, until the finishing of the project. In charge of planning and daily execution of construction projects. marketing manager, CAD designer, sales, public relations, budgeting, construction supervision, and staffing. Created social media pages and branding guidelines. RAPIDWALL REMODELACIONES C.A. Caracas, Venezuela JAN 2014 - APR 2015 & FEB 2016 - MAY 2017 EDUCATION

UNIVERSIDAD SIMON BOLIVAR Caracas, Venezuela

Bachelor Mechanical Engineering

INSTITUTO CUMBRES DE CARACAS Caracas, Venezuela

High School Pathway to STEM

Technical degree Automotive Technician

ACADEMIA AUTHOTECHNOLOGY DE MECANICA AUTOMOTRIZ Caracas, Venezuela REFERENCES Provided upon request

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