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Customer Service Human Resources

Location:
Myrtle Beach, SC, 29577
Posted:
February 14, 2024

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Resume:

ROBERT BATES

*** ******** ***** **., *****, SC **568 È708-***-**** ad3l8g@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly talented and accomplished executive equipped with more than 30 years of experience in Business Management and Operations. Demonstrate exemplary skills in managing metal distribution center operations to improve efficiency and productivity while reducing costs. Show competency in establishing and implementing effective strategies and plans and in evaluating operations to increase sales and customer service levels. Offer high-caliber management qualifications in leading, training, and motivating employees to foster team unity toward achievement of corporate goals and objectives. Accustomed to working with people of diverse cultures and organizational background. Extremely able to multitask in a fiercely competitive, team-oriented, and fast-paced situations. Willing to travel extensively. AREAS OF EXPERTISE

Business Management and Operations Financial Analysis and Projections

Human Resources Administration Leadership, Training, and Team Building

Outstanding Customer Service and Relations Cost Reduction and Containment

Budget and Time Management Problem Resolution and Decision Making

Quality Control and Regulatory Compliance Continuous Process / Performance Improvement

Strong Analytical and Interpersonal Skills Articulate Oral and Written Communication EMPLOYMENT HISTORY

NATIONAL TUBE SUPPLY NOV 2019-APR 2023

A mechanical tube distributor with 5 branches in the US and Canada and has annual sales of $300M. President Chicago, IL

Direct daily operational business with all branches in the US and Canada. I was responsible for 185 employees. Review financial statements, sales, and activity reports to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Notable Contributions:

· Resolved company problems with cycle count and inventory due to the loss of $1.6M during my first year

· Increased sales by 25%

· When joining NTS they were more than $30M in debt. During my first year I was able to make them debt free

· Completely revamped their receiving process so material could be sold within hours of reaching our door

· Reorganized inside and outside sales departments

· Hired a 3rd party transportation company to drive the expenses down and improve on-time delivery A company that distributes metal products through 60+ branches in 12 states and has annual sales over $1B. Regional Vice President Wisconsin, Illinois, Iowa and Minnesota Regional Manager Wisconsin and Illinois

General Manager Milwaukee, WI

Direct and coordinate daily operational business aspects focusing on sales, inventory and human resources, customer service, and profitability. Spearhead 310 employees consisting of general manager, operations managers, outside and inside sales representatives, sales managers, and quality managers, including ALRO STEEL JAN 2008-NOV 2019

ROBERT BATES PAGE TWO

inventory control and warehouse personnel. Review financial statements, sales, and activity reports to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Work collaboratively with general managers and territory managers putting quotes together. Regularly convene with the general and plant manager to formulate cost-effective ways to improve productivity, efficiency, and performance.

Notable Contributions:

· Initially hired to improve all departments of the branches

· Resolved branch problems of losing $40K monthly in inventory within three months

· As the General Manager in Milwaukee we increased sales from $24M to $59.8M while reducing manpower and increasing operating profit by 250%

· As the Regional Vice President I am responsible for over $302 million in annual sales. EARLE M. JORGENSEN COMPANY (EMJ)

JUN 1994–JAN 2008

A supplier of steel and aluminum bar, tubing, and plate across 40 branches throughout North America with annual sales valued at more than $2B.

General Manager Davenport, IA Jul 2003–Jan 2008

Diligently managed staff, prepared work schedules, and delegated specific duties and responsibilities. Oversaw sales on major quotes and spent time with the plant to improve the flow of material. Extensively travelled with outside sales and negotiated all transportation contracts for the branch. Assumed responsibilities in purchasing capital assets and forecasting of sales and gross profit plan including capital expenditure plan.

Notable Contributions:

· Relocated to Davenport to address and troubleshoot operations and quality problems

· Functioned as a key supplier to John Deere the largest account of the branch with $14M annual revenue, during first year of tenure

· Skyrocketed sales from $35M in 2003 to $74M at the end of 2007 and increased operating profit of the branch by 1200%

· Received the Branch of the Year (Blue Vase Award) in 2004 Manager of Plant Operations (MPO) Kansas City, MO Jun 1994–Jun 2003 Supervised all facets of the two facilities that were located in Kansas City consisting of 60 employees and 24 trucks / drivers and an inventory of $17M. Played a vital role in negotiating contracts with union and services and setting up ISO certification. Administered branch budget activities to fund operations, maximize investments, and increase efficiency. Implemented measures to motivate employees and foster a positive working attitude to achieve corporate goals and objectives. Notable Contributions:

· Instrumental for combining both facilities and installing a Kasto material retrieval and storage system, which was a $18M project

· Eliminated the union through merger and was followed by two unsuccessful union campaigns

· Maintained on-time delivery of 99.8% by effectively managing warehouse employees PROFESSIONAL TRAINING

Union / Negotiation Training

Advanced Non-Commissioned Officer Training

ROBERT BATES

442 Colonial Trace Dr., Longs, SC 29568 È708-***-**** ad3l8g@r.postjobfree.com First Sergeant Academy

PROFESSIONAL AFFILIATION

Member, Metal Service Center Institute (MSCI)

Member, National Fluid Power Association (NFPA)

ACTIVITIES

Past Chair / Member, Public Works Commission in Cottage Grove, MN Past Commissioner / Equipment Director and Coach, Cub Football League Past Chair, Capital Budget Commission in Cottage Grove, MN Active Duty and National Guard; highest rank of First Sergeant (15 Years)



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