Customer Service Loss Mitigation
Resume:
Tarina Lee
Saint Helens, OR, United States, 97051
ad3l6x@r.postjobfree.com
Demonstrated strong leadership skills by motivating and empowering team members to achieve individual and team goals.
Served as a point of escalation for difficult customer interactions, utilizing strong problem solving skills and conflict resolution techniques
Created and maintained reports and metrics to track team performance and identify opportunities for improvement
Assisted in the development and implementation of companywide customer service policies and procedures
Professional Experience
Packager
Bell Studios
August 2022 - August 2023
Organized and packaged items according to company standards and customer orders
Maintained a clean and organized work area
Assisted with inventory management and restocking of packaging materials
Efficiently packaged and prepared photos for shipping to clients
Maintained a high level of accuracy to ensure correct photos were delivered to clients
Implemented quality control measures to ensure photos were packaged safely and securely
Assisted with organizing and labeling packages for efficient delivery Loss Mitigation Specialist
Freedom Mortgage
September 2021 - May 2022
Conducted in depth analysis of customer's financial situation to determine eligibility for loss mitigation programs
Communicated with clients to gather necessary documentation and information for loan modification and foreclosure prevention options
Prepared and submitted loss mitigation applications to lenders and servicers for review
Negotiated with lenders and servicers to secure the most favorable terms for clients
Maintained accurate and organized records of all client interactions and progress in the loss mitigation process
Collaborated with legal counsel to resolve complex cases and ensure compliance with state and federal regulations
Participated in trainings and workshops to stay updated on industry changes and best practices for loss mitigation
Proactively identified and addressed potential issues in the loss mitigation process to ensure successful outcomes for clients
Provided exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.
Pharmacy Technician
Walgreens
February 2021 - July 2021
Prepared and dispensed prescribed medications accurately and efficiently
Interacted with patients to gather and input necessary information into computer system
Verified insurance coverage and processed claims for prescription orders
Maintained a clean and organized work environment, including inventory management and stock rotation
Assisted the pharmacist in filling and labeling prescriptions
Provided excellent customer service by answering questions and addressing concerns
Followed all safety and sanitation protocols, including proper handling and disposal of medications
Collaborated with healthcare professionals to ensure proper medication adherence and patient care
Updated and maintained patient records and profiles in compliance with HIPAA regulations
Participated in continuing education and training programs to stay updated on industry developments and new medications.
Recruiter
BPS Recruiting
February 2020 - February 2021
Developed and implemented recruitment strategies to attract top talent in the construction industry
Conducted through interviews and screenings to assess qualifications and fit for various construction positions
Utilized various sourcing methods, including job boards, social media, and networking events, to build a pipeline of qualified candidates
Maintained relationships with construction professionals and industry organizations to stay updated on market trends and hiring needs
Collaborated with hiring managers to understand their specific needs and provide tailored recruitment solutions
Negotiated and extended job offers to candidates, ensuring competitive compensation and benefits packages
Managed the onboarding process for new hires, including conducting orientations and completing necessary paperwork
Coordinated and attended job fairs and career events to promote the company and attract potential candidates
Utilized applicant tracking systems to manage candidate data and track recruitment metrics to measure success
Developed and maintained a strong employer brand for the company in the construction industry. Sales Representative
Clearlink
March 2018 - May 2019
Developed and maintained relationships with new and existing clients to increase sales
Promoted and sold cell phone products and services to customers in a retail setting
Conducted market research to identify customer needs and preferences
Provided excellent customer service by addressing and resolving any issues or concerns
Attended sales training and product knowledge sessions to stay updated on the latest cell phone technology
Collaborated with team members to meet and exceed monthly sales targets
Utilized CRM software to track and manage customer interactions and sales data
Contributed to the development of sales strategies and initiatives to increase revenue and market share.
Inventory Specialist
Halstead
May 2017 - February 2018
Conduct regular inventory counts to ensure accuracy and identify discrepancies
Utilize inventory management software to track and monitor inventory levels
Collaborate with purchasing team to order and restock inventory as needed
Coordinate and assist with physical inventory counts and reconciliations.
Maintain accurate records of inventory transactions and adjustments
Collaborate with sales and operations teams to forecast inventory needs and plan for seasonal or promotional changes
Analyze inventory data to identify trends and make recommendations for improvements in inventory management
Conduct audits to ensure compliance with inventory control policies and procedures
Identify slow moving or obsolete inventory and make recommendations for liquidation or disposal
Train new employees on inventory procedures and systems
Communicate with vendors to resolve any inventory related issues, such as late or incorrect deliveries
Implement and maintain efficient organization and storage methods for inventory Technical Support Agent
Endurance International Group
August 2014 - April 2017
Provided technical support and troubleshooting assistance to customers via phone, email, and chat
Diagnosed and resolved hardware and software issues for a variety of devices and operating systems
Conducted in depth research and utilized problem solving skills to resolve complex technical problems
Communicated effectively with customers to explain technical solutions in a clear and concise manner
Utilized remote access tools to troubleshoot and resolve issues for customers remotely
Documented and tracked customer interactions and resolutions in a CRM system
Collaborated with team members to share knowledge and improve overall technical support processes
Assisted with product testing and provided feedback to development teams to improve product functionality
Maintained a positive and professional attitude while assisting customers, even in high stress situations
Met and exceeded performance metrics for customer satisfaction, response times, and issue resolution.
Education
High School Diploma
Marcos de Niza, Tempe, AZ
August 2011 - May 2014
Key Skills
Proficient in Microsoft products
Great Knowledge with DNS
Good Computer Skills
Problem Solver
Attention to detail
Strong Communication
References
Damien Breadon (former manager)
February 2021
Senen Cuellar (Former coworker)
November 2012
Jazmine Reyes (friend)
August 2007
Contact this candidate